General Manager
Resume:
Anthony Mims
**** **** ***** ****** ********* #**1 Bedford, Texas 76022
********@*****.***
Hotel General Manager
Qualifications Profile
Highly dynamic, detail-oriented, and results-driven professional, with broad-based experience in leading all aspects of hotel
operations encompassing front office activities, customer service and guest relations, and staff management functions. Exemplify
capability to develop and implement plans and programs, with strong focus on driving corporate growth beyond established goals and
expectations. Demonstrate proven ability to lead high-performing teams toward the achievement of organizational objectives. Leverage
consistent record of delivering top-quality solutions to address concerns. Possess excellent interpersonal, decision-making, and
communication skills, essential in building relationships with diverse individuals.
Areas of Expertise
Hotel and Business Development
Events Planning and Coordination
Revenue Growth and Profit Maximization
Budget and Payroll Administration
Staff Hiring, Onboarding, and Training
Continuous Performance Improvement
Sales and Marketing Operations
Strategic Planning and Implementation
Relevant Experience
Ramada Tempe At Arizona Mills Mall - Tempe, az
General Manager Jul 2015–Apr 2017
Facilitated onboarding, training, hiring, and counseling regarding existing and new SOP's across departments and team engagement to
ensure seamless flow of overall operations which involved project management of capital improvements and renovations.
Served as a role model in charge of delivering excellent guest service and formulating prompt responses and recoveries in dealing
with guest issues.
Utilized operating, property management system (PMS), and reservation system changes in overseeing hotel functions.
Provided direct supervision to overall operations of hotel which included daily budget management, while monitoring the appearance
and performance of the front desk staff.
Cultivated and maintained strong working relationships with all hotel departments.
Notable Accomplishments
Made major contributions in raising trip advisor from rank 24 to 12 in the Tempe market.
Played an integral role in administering and surpassing the following budget:
7% of the occupancy with actual of 77.34% and budget of 72.16% in January 2016 to December 2016;
5% for the RevPar with actual of $53.56 and budget of $50.56 from January 2016 to December 2016; and
$45,450 or 7% NOI budget with actual $706,176 and budget of $660,718 from January 2016 to December 2016.
Drove high-impact sales and marketing initiatives in collaboration with the Sales Department, thus maximizing occupancy and
profitability.
Hyatt House Scottsdale Hotel - Scottsdale, AZ
Assistant General Manager Sep 2013–Jul 2015
Spearheaded day-to-day operations of the hotel including rooms, food and beverage (F&B), housekeeping, leadership and training,
front desk, reservations, and engineering.
Oversaw other related assigned functions such as new hires processing, purchasing, budget and audit reporting, TA commissions,
balance daily deposits, as well as account receivable (A/R) and profit and loss (P&L) reports.
Carried out human resource and payroll duties involving time and attendance, labor analysis, recruitment and selection, as well as
team members training and counseling.
Employed keen attention to detail in conducting monitoring of the hotel’s cost control, property conditions, cleanliness, and
quality of product and service.
Gained selection as trainer, in charge for supervising new area general managers and assistant general managers within the brand; as
well as task force manager, responsible for the conversation operations and training in the luxury property in Los Angeles,
California
Notable Accomplishments
Made major contributions in increasing quality assurance (QA) scores from a 52% to 94%; as well as guest service scores (GSS) which
led to the removal of the hotel from Hyatt's Deficiency Improvement Program.
Aloft Phoenix Airport Hotel - Phoenix, az
Director of Operations May 2012–Sep 2013
Provided expert leadership to staff departments in restaurant, front desk, engineering, and housekeeping with emphasis on front desk
operations and guest service experiences.
Accomplished tasks including scheduling, payroll, group reservations, front desk support, training and development, quality
assurance, audit reporting, guest satisfaction follow-ups, building maintenance, and special events marketing.
Notable Accomplishments
Significantly contributed to company growth by achieving the Most Improved Customer Satisfaction accreditation by Starwood hotel in
the region.
Steered efforts in stabilizing staffing levels and implemented training procedures, thereby increasing productivity.
Hyatt Summerfield Suites Hotel- Scottsdale, AZ
Director of Guest Services Jan 2005–Jul 2011
Strategically spearheaded a staff of 20, while ensuring weekly payroll completion, as well as conducting team member performance
management, daily account balances, accounts receivable and payable, and weekly scheduling.
Functioned as the main source, accountable for boosting service levels through the development of guest resolutions and
implementation of guest service programs and incentives.
Held accountability in organizing property pantry which included order, inventory, and store maintenance.
Earlier Positions Held:
Wellesley Inn & Suites Hotel - Phoenix, AZ
Assistant General Manager
Sheraton Wild Horse Resort & Spa - Phoenix, AZ
Front Office Manager
Other Experience
Progressive Insurance - Phoenix, AZ
Auto Claims Adjuster Jul 2011–Apr 2012
Education
Bachelor of Arts in Hotel Management
Northern Arizona University - Flagstaff, AZ
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