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Technical Support Customer

Location:
Orlando, FL
Posted:
June 19, 2017

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Resume:

QUENTIN BRIDGETT

**** **** ******* *****

Lithonia GA, 30038

678-***-****

ac0w5h@r.postjobfree.com

TECHNICAL QUALIFICATIONS

Skills: TCP/IP, LAN/WAN, CCNA, CCNT, iBwave, TEMS Discovery, TEMS Investigation, TEMS Pocket JDSU, Link Master, XCAL Mobile, Map Info, Fiber Optics, PathLoss 5, Digital Operation, 5ESS, DSL, Specification Writing, ATM/ Frame Relay, Circuit Design, Voice and Data Networks, Programmable Logic Controller (PLC), Pro/E, AutoCAD 14/ 2000i, Visio, C++, DOS, UNIX, JAVA, SCDNA, Microsoft Office, PowerPoint, Allen Bradley PLC, Windows 7, Vista, Adobe Photoshop, Broadband.

Equipment: Fusion Splicers, Integrated Circuit Chips, AC/DC Power Supplies, Spectrum Analyzer

Function Generator, Electro-Mechanical Equipment, Oscilloscope, Analog / Digital Multimeter, Logic Probe,.

PROFESSIONAL EXPERIENCE

K&M Systems (Crown Castle Contractor)

June/14 – Present

RF Engineer

- Responsible for RF Engineering, working on the design and optimization of the Atlanta Markets, outdoor/ indoor DAS, LTE, VoLTE,CDMA, Small Cell Networks to meet coverage objectives using software planning tools such as C-SCAPE, A-TOLL, iBwave, Google Earth Pro, Map Info.

- Provided planning, coordination as well as drive testing including CW, benchmark, and optimization.

- Designed and CW tested for Ericsson, Nokia, node locations for 700MHz, 2100MHz, 1900MHz, VoLTE frequency bands, post-processed data gave recommendations for VoLTE KPI’s such as POLQA, Packet Loss, Jitter, Delay for Verizon, AT&T, Sprint, Athens, Atlanta, SCN markets.

Worked with RF tools such Windcatcher, Pathloss 5, Link Master, XCAL, and JDSU regarding compactly, network flow, terrain, backhaul and other network performance issues.

- Work closely with Verizon, Sprint and AT&T customer personnel regarding capacity and coverage needs. Responsible for Link Budget, azimuths, antenna selection and all details regarding the overall system design.

- Direct or perform system testing using a variety of measures to confirm system designs including optical test equipment, power meters, spectrum analyzers, pilot scanners and other testing tools.

-Prepared and submit testing reports, close-out packages and acceptance documentation. Compile and maintain all project documentation in accordance with policies and procedures.

-Coordinated and performed ongoing system PIM testing, line sweep test analysis, KPI reports, and recommendation for changes and upgrades.

-Sales support including customer engineering interface, site walks, new business designs, and proposal assistance.

McNeal Wireless Services

July/13 – June/14

RF Engineer

- Responsible for in-building DAS, Small Cell designing, data collection, post processing and optimization actives.

- Interfaced directly with the customers, Alcatel Lucent, AT&T project managers and engineers regarding installation, engineering practices, KPI results and status of optimization activities.

- Improved GSM, UMTS. WCDMA, CDMA, LTE, and EVDO networks by suggesting hardware changes (antenna configuration etc) and/or network parameter changes.

- Work with RF design engineers to regarding cluster definition, customer expectation, and network configuration.

- Identified problem areas in terms of coverage, interference, or pilot pollution.

- Planned and executed tasks to optimize RF clusters in the customer network during the deployment phase.

- Troubleshoot problem areas and provide recommendations for system performance enhancements.

- Perform drive/walk, CW, benchmark and baseline tests using JDSU, TEMS and iBWAVE software for propagation, analyze data, and recommend network changes as applicable.

- Developed Macro/Femto, ALU 9363 Metro cell designs including antenna selection, ingress/egress, IFHO, E911, call functionality, POE 6450 Ethernet switch configuration and antenna placement.

- Preformed data network analysis, using SCDNA tools for shared backhaul configurations.

- Commissioned, Corning Mobile Access, TE Connectivity, and CSI equipment.

- Worked with field tools such as Anritsu spectrum analyzer, PCTEL, Agilent, scanners, performed, Pim, line sweeps, tests etc.

- Analyzed UMTS/LTE KPIs, such as RSCP, Ec/Io, PSC, RSRQ, RSRP, PCI etc.

- Manage customer expectations and make sure deliverables stay within the contractual scope.

Stratix Corporation

September/09 – July/12

Service Technician

- Responsible for the quoting, repairing, provision of (POS) Point Of Sale equipment and devices including troubleshooting of a wide variety of equipment to include barcode scanners, cell phones, PDA’s, printers, VeriFone credit card devices and other customer equipment.

-Maintain an inventory of spare parts and also required to provide second-level telephone technical support with engineers for provisioning analysis of POS devices to end users.

-Investigate and analyze performance problems and perform electro/mechanical repairs and maintenance needed to resolve mobile hardware problems.

- Perform quality tests on repaired products.

- Provide technical support and troubleshooting support to end-users.

- Provide maintenance services on a variety of computer related equipment.

SPRINT

September/05 – September/09

Technical Support Representative

- Responsible for diagnosing, testing, repairing and maintenance of CDMA, IDEN and broadband digital subscriber equipment for Sprint/Nextel.

- Perform quick fixes, IMEI swaps, software upgrades and programming subscriber equipment.

- Provides technical support to customers and internal employees regarding operations of Sprint products.

- Maintained customer repair data into local market database to ensure proper tracking of all repairs, in warranty and out of warranty, upgrade/replacements, steps, and swaps.

- Accurately complete work orders and paperwork for shipping, warranted and non-warranted phone to Motorola for repair/refurbish. Responsible for reprogramming Sprint/ Nextel units for as needed or requested by customer.

- Review internal communications to keep abreast of processes and procedures.- Responsible for all inventory parts and seed stock.

NCR CORPORATION

May/04 – September/05

Electronic Technician

- Responsible for testing, surfaces mount soldering /de-soldering and fixing electromechanical, analog /digital circuits.

- Test, troubleshoot, and repair point of sale (POS) equipment.

- Performed quality assurance control by testing and repairing cash registers, debit-credit readers,

signature capture devices, monitors, computers, scanners, and printers to the customer’s standards by

running diagnostics and troubleshooter.

- Integrated, tested, and repaired consumer electronics while analyzing and correcting technical problems.

- Responded to customer inquiries by analyzing issues determining resolution and identifying appropriate fix agents.

- Input and maintained a database relating to product services, shipped, constrained for parts and parts ordered per customer.

GENERAL FIBER COMMUNICATIONS

March/2003 – April/2004

Field Service Technician

- Responsible for field technical work and servicing customer requests for Comcast.

- Performed installation, repair and maintenance of broadband high speed internet, TCP/IP, networking, voice/data, telephony, and CATV systems. Monitored RF and adjusted signal leakage to comply with company and FCC standards.

- Performed underground and aerial construction duties associated with CATV operations including installation of rigid, semi rigid coaxial cable, fiber optic splicing and pole line construction.

- Restored system head end service outages, maintained daily logs, read schematics, blueprints and system maps.

LUCENT TECHNOLOGIES

June/2000 – March/2003

System Equipment Engineer (Senior Technical Associate)

- Performed engineering analysis for Lucent Technologies, International and U.S.

telecommunications systems.

- Consulted with telecom, planners, installers, project managers, and technical

consultants with provisioning support for hardware and software with the following

products: 5ESS, TCP/IP, T45, OCX, DS1, DAC, DSLAM,T1, DSX, 7R/E switching systems,

Transmissions / Broadband / Voice, Data networks, Cable support and Database

Management.

- Provide engineering support for installers, also used UNIX based systems to configure TEO orders.

- Surveyed, designed and drafted new and existing central offices telecom equipment drawings

including floor plans, fiber protection plans, cable rack plans, grounding plans, power

plans, and electrical plans for AT&T and BellSouth central offices.

- Engineered the installation, removal, changes and expansions of hardware for various vender

frames, fiber duct, lighting fixtures, conduit, coax cables and ground cables.

- Prepared specifications, bill of materials, running lists and flowcharts after evaluation of engineering

codes, blueprints, schematics, and architectural plans. Also provided accurate

documentation of drawings, specs, and equipment for customers and installers.

PEAK TECHNOLOGIES

October/1999 - June/2000

Electronic Technician

- Integrated testing and maintenance of diverse types of laser scanners for Peak

Technologies.

- Analyzed complex electro-mechanical, analog and digital circuits, tested Symbol

barcode laser scanners using RF Diagnostic test equipment, Analog/Digital Multimeter,

DOS installation of customer data, troubleshoot to component level, soldered,

refurbished, assembled, and read schematic diagrams.

EDUCATION

DeVry Institute of Technology, Atlanta, GA

Associate of Applied Science Electronics

ACCOMPLISHMENTS

AutoCAD Certification

DeVry Institute of Technology Dean's List Honors



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