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Manager Customer Service

Location:
Havre de Grace, MD, 21078
Posted:
June 19, 2017

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Resume:

Christian Eyler

*** ********* ***

Havre de Grace, Maryland 21078

H 410-***-**** C 302-***-**** ac0w55@r.postjobfree.com

SUMMARY

An adaptable and innovative business operations leader with an extensive background in the maritime segment of the international logistics chain and highly refined skills in business development, strategic planning, logistics, customer service, port management, profit and loss, and budgeting. Capitalizes on exceptional ability to multitask to effectively and efficiently manage a variety of operations, from the functioning of a single vessel with minimal worker power to the facilitation of procedures for a multi-vessel company moving thousands of tons of cargo, by evaluating and prioritizing actions with both long- and short-term goals in mind.

EXPERIENCE

CHRISTIAN EYLER Havre de Grace, Maryland

Consultant, Operations - Business Development 2016-Present

Consulting & Port Captain services to the Maritime segment of the International Logistics Supply Chain

Coastal Cargo New Orleans, Louisiana

Vice President, Operations 2015-2016

Lead all operations within the organization at Coastal Cargo Group port and terminal facilities operating in Houston, Texas, (Care Terminal) New Orleans, Louisiana (Louisiana Ave.) and Pascagoula, Mississippi as well as our licensed ports of Freeport, Texas, Lake Charles, Louisiana, Baton Rouge, Louisiana and Panama City, Florida.

Work with HS&E manager to reinforce all safety protocols and directives (near miss reporting and safety “walkabouts”) through which the company has earned special recognition from our insurance underwriter AAU. Have exceeded 575 days in the Port of New Orleans and 365 days in Houston without a lost time accident

Installed a new senior management team of general managers at Houston, New Orleans and Pascagoula

Oversee/manage an operating budget of $43 million

With the Port of New Orleans Director of Facilities Security adapted the port FSO plan to allow multiple non-TWIC carrier into the Coastal facility by implementing an on-site stationary escort to cover up to 5 trucks waiting for service

Seaonus Jacksonville, Florida

General Manager, Operations at Tallyrand Terminal 2014-2015

Charged with leading and directing the Tallyrand port operations team in stevedoring, terminal and warehouse operations

Reconfigured warehouse labor force to more efficiently and effectively meet the material handling requirements for UPM related to deliveries matching OTR truck availability – split shifts allowed for extended service hours

Work with the vessel operations team to improve container operations on empty load back by twin picking 20’ units

Directed the terminal team how to set up containers to the ground to be aligned with RDD of paper products to conform to the UPM customer orders

CHRISTIAN EYLER Havre de Grace, Maryland

Consultant, Operations - Business Development 2013-2014

Consulting & Port Captain services to the Maritime segment of the International Logistics Supply Chain

Provide contract production and costing to a major stevedoring bidding on stevedoring and terminal services for a world-wide leader in the ocean carriage of Auto and Ro-Ro cargoes

RALLY INTERMODAL LaPorte, Texas

General Manager, Business Development 2012-2013

Held responsibility for business development encompassing off-dock activities in support of business relationship with carriers, beneficial cargo owners, and third-party cargo interests. Searched out and identified alterative business strategies to enhance group’s revenue stream. Looked for innovative and alternative means of connecting port activities with other modes of transportation logistics.

Developed viable business acquisitions in Charleston, South Carolina, and Savannah, Georgia.

Formed business partnership between specialized grain exporter and port transfer facility manager for business development.

PORT CONTRACTORS New Castle, Delaware

Senior Manager, Maritime Operations 2009-2012

Steered port operations team during business process improvements, increasing margins while consistently providing world-class customer service in stevedoring bulk, break-bulk, and project cargoes. Sustained commercial team in developing new opportunities for growth and expansion within core businesses as in Port of Palm Beach, Charleston, Manatee, Port Canaveral, Fort Lauderdale, and Port of Richmond, Virginia.

Afforded operational guidelines and controls in successful bid to manage Port of Richmond, VA.

Led operational deployment for project cargo movements in Charleston, SC and West Palm Beach, FL.

Developed new policies and procedures for operations of Celebration Cruise lines passenger and cargo movement at Port of Palm Beach, with sailings every other day.

CHRISTIAN EYLER Havre de Grace, Maryland

Consultant, Operations - Business Development 2009

Consulting & Port Captain services to the Maritime segment of the International Logistics Supply Chain

MTC/PORTS AMERICA Emeryville, California/Baltimore, Maryland

Vice President, Mid-Atlantic Operations on behalf of Wallenius Wilhelmsen Logistics, Baltimore, MD 2007-2009

Directed all stevedoring operations and project management in support of Wallenius Wilhelmsen Logistics vessel calls, with average of over 300, with full profit and loss responsibility. Ensured implementation of WWL initiatives to obtain highest levels of customer service, efficiencies, productivity, and safety standards while achieving Ports Americas operational and financial goals and objectives.

Achieved and exceeded budgeted Earnings Before Interest, Taxes, Depreciation, Amortization (EBITDA) in 20 of 22 months, as opposed to only one of 16 months prior to assumption of position.

Attained OSHA incidence rate of 4.24 versus target of not-to-exceed 6.07 on 424,889 worker hours, with injury pure loss ratio of 1.09% versus target not-to-exceed of 2.24% in 2008.

Partnered with local Dale Carnegie staff in developing leadership, communication, and conflict resolution program to assist frontline supervisors in effectively managing union workforce.

Vice President of Operations, West Coast General Stevedoring, Emeryville, CA 2005-2007

Managed all divisional stevedoring, terminal operations, and project management, with full profit and loss accountability for 11 ports and 20 job sites ($30 million Revenue), including autos, bulk, break bulk, containers, and military. Ensured highest levels of customer service, efficiencies, productivity, and safety standards while realizing attainment of operational and financial goals and objectives.

Spearheaded line-of-business team in improving net income against budget 2,400% from 2004 to 2006.

Led development of reporting system to meet general stevedoring billing and cargo tracking requirements.

Initiated accelerated management training program for general stevedoring leadership development.

Negotiated 25% increase in terminal revenue at general stevedoring line of business container sites of Trans Bay Container Terminal.

Instituted safety commitment program within general stevedoring line of business, centered on member enrollment of all supervisory management staff.

TROPICAL SHIPPING Riviera Beach, Florida

Terminal Operations Manager 2001-2005

Executed all terminal endeavors, including stevedoring, jockey pool, and rail operations. Synchronized and carried out transportation activities to satisfy scheduling requirements of 15 sailings per week along with daily rail activity, financial requirements, port capacity, cargo consolidation facility support and vessel capabilities.

Established departmental policies and procedures, resulting in properly conducted operations within legal requirements and company philosophy.

Created and implemented operational protocols for Gottwald Mobile Harbor Cranes installed at port.

ADDITIONAL EXPERIENCE

TRANSCOM TERMINALS, LTD., Baltimore, Maryland, General Manager, 2000-2001.

PRC RESTORATION, Woodstown, New Jersey, Manager/Partner, 1996-2000

CERES MARINE TERMINALS, Baltimore, Maryland, Manager of Roll On/Roll Off and Break-Bulk Vessel/Terminal Services, 1993-1995. Manager of Safety and Claims, 1991-1992. General Superintendent, 1990-1991.

CLARK MARYLAND TERMINALS (Furness Withy Group), Baltimore, Maryland, General Manager, 1988-1990.

THE MILITARY TRAFFIC MANAGEMENT COMMAND, Baltimore, Maryland, Transportation Specialist – Contacting Officer’s Representative, 1985-1988.

Independent Marine Surveyor/Consultant, 1984-1985

JOHN T. CLARK & SONS, Baltimore, Maryland, Operations Manager 1983-1984, Stevedore Superintendent, 1979-1983.

NORTON LILLY, Port Captain, 1978-1979.

Third Mate (Merchant Marine Deck Officer), Mobile Oil Corp., Baker Whitely Towing, Association of MD pilots 1974-1978.

MILITARY EXPERIENCE

UNITED STATES NAVY RESERVE, Baltimore, Maryland, Lieutenant, 1974-1980

EDUCATION

S.U.N.Y. MARITIME COLLEGE, Fort Schuyler, Bronx, New York

B.S., Oceanography, minor in Meteorology, 1974

PROFESSIONAL DEVELOPMENT

American Association of Port Authorities:

Professional Port Manager Program

Executive Management Seminar

Port Finance Seminar

Port Security Seminar

Port Administration and Legal Issues Seminar

Harbors, Navigation, and Environment Seminar

Maritime Economic Development Committee Workshop

Facilities Engineering Seminar

American Association of Port Authorities, National Association of Waterfront Employers, and Maritime Administration:

Marine Terminal Management

Ports America:

Advanced Leadership Program

Wartsila Land and Sea Academy:

SHIPSEC Course for Company Security Officer

SHIPSEC Course for Port Facility Security Officer

National Institute for Applied Behavioral Science:

Human Interaction Lab

LICENSE

United States Coast Guard, License, Third Mate, Any Gross Tons, Oceans, 1974

CERTIFICATION

Transportation Workers Identification Card, 2012

AFFILIATION

Fort Schuyler Maritime Alumni Association



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