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Customer Service Manager

Location:
Dammam, Eastern Province, Saudi Arabia
Salary:
12000
Posted:
June 19, 2017

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Resume:

Mirza Fasiulla Baig

Dammam

Contact No.: 009***********

Email: ac0w39@r.postjobfree.com

Objective

Seeking a good position in your company where my extensive experience in the field of Operation & Warehousing will be further developed and utilized.

Strengths

Highly organized, detail oriented with excellent problem solving skills

Ability to interact effectively with other Team Members

Excellent leadership and communication skills –both verbal and written

Ability to prioritize and manage multiple projects

Skilled in organizing work of self and others

Ability to maintain organized and accurate project records/files

Ability to work with minimal supervision

Clear vision Database Experience

Proficient in MS Office and MS Outlook

Summary

Detail-oriented, efficient and organized professional with extensive experience in Operation Department & Warehousing, possess strong analytical and problem solving skills with the ability to make well thought out decisions. Excellent written and verbal communication skills and highly trustworthy. Discreet and ethical and resourceful in completion of projects, effective at multi-tasking.

Logistics & SCM models:

Business logistics, logistics applications, logistics costs, key factors and issues in logistics.

Demand forecasting

Customer Service:

Product life cycle and logistics, service capability, gap analysis.

Inventory management:

Functions of inventory, inventory costs, inventory models, inventory control systems.

Supply planning & MRP, DRP & JIT concepts

Transportation:

Transportation model, load- distance models, solving quantitative problems relating to transportation, transportation infrastructure providers, inter-model transportation, transportation economic concepts.

Warehousing:

Warehousing functionality, economic benefits, warehousing costs, warehouse functionality, warehousing alternatives, warehouse design principle, warehousing strategies.

Procurement & purchasing:

Types of packaging systems and functions, containment and protection, selection of logistical packaging systems, utilization and channel integration.

Integrated Logistics Management :

Network design, network elements, performance cycles, integrated logistics, managing operational

ACADEMIC :

Bachelor of Engineering

Master Program in Business Administration

Present Experience in the Kingdom

Working as a Shipping Coordinator for Zain Telecommunication.

Period: October 2013 – Still Continuing

Job Responsibilities

Established new stocking locations and rearranged and optimized space usage.

Responsible for scheduling all truck and UPS/ DHL/SMSA pick up/delivery schedules and coordination all truck/UPS/ DHL/SMSA damage claims.

Ensured the efficient and safe operation of all material handling equipment.

Initiated contact with vendors to research favorable freight rates, resolve discrepancies, and ensure quality service.

Processed cash on delivery orders

Maintained customer accounts through internal software (CRC)

Answered customer inquiries via phone, e-mail, and fax

Monitored shipments and provided daily updates to customers

Handing over deliveries to the Regional Manager.

Managing the communications between the client and the team.

Work as a one point contact for tracking and monitoring all activities related to the project Shipments.

Coordinating with other department PLs and project coordinators to manage inter-department Project.

Independent monitoring of day-to-day activity of a specified program activity and reporting reasons for variances.

Gather and analyze statistical data and generate reports.

Generating weekly/ monthly reports on the Project.

Planning, organizing, and Running project team meetings and/ or special events.

Organize weekly/ Fortnightly/ Monthly Project review meetings and prepare and circulate the minutes of the meeting.

Assist project managers and team members with daily tasks.

Liaison with the Head Quarter & the Vendor on important issues

Regular and periodic validation of the reports from the Vendor.

Close follow up of Payment issues.

Escalating all the important and alarming issues to the Regional Head

Maintain and update data, shipments and status in multiple databases for tracking and shipment reporting.

Maintain hard copies of all documents, and deliverables; maintain and organize Remote Desktop files and folders.

Well versed with the practice of Asset Management in terms of Shipment Documentation

Self-Made database to a broader vision of the Shipment helping the Department heads to pin point the problems

Alcatel – Lucent JOB PROFILE:

From Feb ’2012 till Sep’ 2013 as an Shipping Manager Riyadh, Perform computer transactions coordinating product movement, shipment, and summary reporting.

Implement the sites till handover to managing services.

Assist in tracking shipments and providing alternative information.

Coordinate freight invoice accuracy and ensure accuracy of freight documentation.

Consist but not limited to Receiving material, conduct detail inspection and process RMA in

STC JOB PROFILE:

Saudi Telecom Company (STC) External Employee Saudi Arab (Riyadh)

From Aug ’2011 to Feb 2012, shipping coordinator Coordinate shipping: select correct inventory pertaining to the order, pack, maintain and generate inventory, compare cost of freight forwarders and ship order.

Create documentation for shipments: invoices, packing slips and customs documents

Respond to questions, concerns and cost inquires with the highest degree of professionalism

Ensure all orders and projects are processed accurately

Nokia Siemens networks JOB PROFILE:

● Nokia Siemens Networks. External Employee Saudi Arab {Riyadh} From Dec ’2008 till Jul 2011 as an Process export documents for domestic and international shipping coordinator for an Telecommunication equipment’s manufacture.( For zain project )

Prepare Bill of ladings, commercial invoices, and packing lists according to sales order instructions.

Schedule daily pick-ups with local and international carriers.

Request for quotes for best shipping rates.

Prepare package labels utilizing UPS/ DHL/ ARAMEX/ FEDEX World Ship automated system.

Create manual documents based on ERP SYSTEM

Enter tracking information in Made 2 Manage database system

Process claims for damaged goods and resolve OS&D material

Submit final processed shipping files to accounting for billing

Approve time sheets for hourly employees in ADP system

Ericsson JOB PROFILE:

Ericsson (STC Project) shipment Coordinator with Namma cargos, Riyadh Saudi Arabia, from October 2007 till DEC 2008.

Process, post and maintains shipping records and logs for shipments.

Provides tracking data to customers.

Schedules outgoing shipments through various freight forwarders.

Pack products using approved packing procedures.

Provides training to lower-level associates.

Effectively work on process improvement and cost reduction efforts.

Revise and approve subcontractors' invoices.

Material Management

Interfacing with the customer.

Saudi Telecom JOB PROFILE:

I have worked as a Ware house in charge In Makah Region with Nokia equipment at Saudi Telecom cluster where I coordinated with Nokia Equipment’s. from June 2006 till October 2007

Material Management

Confer with department heads to coordinate warehouse activities, such as sales, inventory control, customer service, or purchasing.

Negotiate with carriers for services and preferential rates.

Evaluate locations for new warehouses to determine their potential usefulness.

Develop and implement plans for expansion in a new warehouse, such as layout and space allocation.

Examine invoices and shipping manifests for conformity to tariff and customs regulations.

Assist with Health and Safety Programs and compliances under OSHA guidelines.

Contract warranty.

EXI Arabia { Noviacom } JOB PROFILE:

EXI Arabia (Noviacom) Ware House Team Leader October 2004 till June 2006

I have worked as a cluster in charge In Dammam Region with Ericsson equipment for Saudi Telecom Shelter’s where I coordinated with 4 external Teams for Implementations

Negotiation rate with carriers representatives

Optimize shipping methods to reduce time in transit and lower cost across all shipment

Coordinate all freight bookings, expedited shipments and transit

Astra Microwave products company Ltd.{ HYD, AP, INDIA} JOB PROFILE:

I have worked as Ware House as a data entry in INDIA Hyderabad Region with AMPL (ASTRA MICROWAVE PRODUCT LTD) equipment for AIRTEL, BSNL cluster from June 1999 till June 2003.

Telecom Tools:

E-Tracker (Nokia)

Gamma (Zain)

ERP-Oracle (Zain) – Site Management Tool

Achievements

Certificate of appreciation from Saudi Telecom Company

Certificate of appreciation from Nokia Al Saudia

Certificate of appreciation from Zain-Shabakkat

Best employee Award (Zain)

Best employee Award (Q3-2011)

References

Available upon Request



Contact this candidate