KAVYASHREE T A

Flat No. ***, *rd Floor, A Block, Colossae Apartments, Marathahalli, Bangalore-37, India.

Mobile: 996-***-****/962*******

Email: ac0vzu@r.postjobfree.com

Seeking Multi level Assignments in Retail Operations with an organization of repute.

CAREER ABSTRACT

Over 5 Years of experience in Retail Operations, Client Relationship Management, Team Management.

Over 2 years of experience in saloon handling and training.

Expertise in managing store operations & below the line marketing activities.

Experience in implementation of marketing/ sales promotion plans for business generation.

A skilled communicator with exceptional presentation skills in leading cross-functional teams and establishing beneficial relationships.

CORE COMPETENCIES

Retail Operations

Formulating & implementing sales promotion plans and new concepts to generate increased sales for achievement of revenue targets.

Coordinating the promotional activities for new releases & special products.

Managing customer relationship including interaction with customers for effective resolution of customer grievances and obtain feedback.

Planning for organizing & conducting training & development programs for dealer’s / dealer’s manpower.

Analyzing latest marketing trends and tracking competitors’ activities and providing valuable inputs for fine tuning sales and marketing strategies.

Client Relationship Management

Ensuring customer satisfaction by achieving delivery & service quality norms.

Maintaining cordial relations with customers to sustain the profitability of the business.

Providing value added customer services by attending customer queries and issues.

Team Management

Leading & monitoring the performance of team members to ensure efficiency & meeting of individual & group targets.

Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

CAREER GRAPH

Company – Emvior hospitalities

Brand – Headmasters salon for men & woman

Designation – store manager & service provider

Region –Bangalore

Period – Jun 12 - till date

Responsibilities

Training the staff on Soft skills, communication, and consultation.

Grooming, hygiene checks and customer complaints

Making sure to keep up the salon sales & reputation.

Team meetings, motivations, rewards & reorganizations.

Handling staff, stock, daily sales Reports,

Visual Merchandising

Competition Analysis.

Accountability

* To set up and implement systems for the management of stocks at the salons

* Analyze and implement correction points, if required at the store

* Maximize sales of high profitability brands / products.

Improve shopping experience at our showrooms.

* Ensure implementation of a robust training and development system for the frontline staff

* Providing the in house refreshments to the customer.

* Develop post training evaluation and give feedback to the training department on the effectiveness of the training

* Continuously suggest and demonstrate ways and means to deliver better shopping experience to the customer

Company – Dreamron India.

Brand – Dreamron professional.

Designation- technical trainer.

Region –Bangalore

Period – Jan 10 to may 12.

Profile

Training the marketing the team.

Giving in salon demo and training.

Handling the seminar at office level.

Handling the seminar at other places.

Handling the client queries.

Technical report.

Company – Colorplus Fashions Ltd

Brand –Colorplus

Designation – Asst Store Manager

Region –Bangalore

Period – Nov’07 to may 09

Job Purpose

*Store Manager - Ensure store profitability and sales targets are met.

*Maintain levels of customer service at the store.

Accountability

* To set up and implement systems for the management of stocks at the showrooms

* Monitor periodically the stock grid at the store

* Analyze and implement correction points, if required at the store

* Review to work with optimal stocks using stocks and sale plans

* Maximize sales of high profitability brands / products.

* Control selling expenses in all company owned/managed stores.

Ensure achievement of the sales targets

* Review Store-wise, brand product-wise sales performance and map against sales and stock plan.

* Analyse and take corrective actions for each store to meet shortfalls.

* Implement action points along with the store team.

* Motivate the showroom teams and guide them to innovate and achieve improved performance.

Company – ITC LTD

Brand –Wills Life Style

Designation – Customer Facilitator

Region –Bangalore

Period – May’06 to Oct’07

Responsibilities

Tracked store wise sale figures on daily/weekly/fortnightly basis

Planned the desired range architecture of stocks at store level

Ensured the store makes profit and is breaking even by exchanging views and inputs with the H.O

Analysed & evaluated the merchandise performance for the store giving category wise contribution (sell in and sell out) on monthly basis.

Developed sales techniques and product notes in consultation with the merchandising and TMM at H.O.

Team Management & scheduling

Target Setting & implementation

Inventory Management

Reports

Visual Merchandising

Cashiering

Competition Analysis.

Accountability

* To set up and implement systems for the management of stocks at the showrooms

* Monitor periodically the stock grid at the store

* Analyze and implement correction points, if required at the store

* Review to work with optimal stocks using stocks and sale plans

* Maximize sales of high profitability brands / products.

* Control selling expenses in all company owned/managed stores.

Ensure achievement of the sales targets

* Review Store-wise, brand product-wise sales performance and map against sales and stock plan.

* Analyse and take corrective actions for each store to meet shortfalls.

* Implement action points along with the store team.

* Motivate the showroom teams and guide them to innovate and achieve improved performance.

Improve shopping experience at our showrooms.

* Ensure implementation of a robust training and development system for the frontline staff

* Guide and motivate the staff to over achieve targets.

* Develop post training evaluation and give feedback to the training department on the effectiveness of the training

* Continuously suggest and demonstrate ways and means to deliver better shopping experience to the customer

ACADEMIA

(B.com) elilim Sikkim university 2012

Diploma in cosmetology ISHA & ha’ase academy 2009

IT SKILLS

Computer Training Programme Bangalore 2006

MS Office Course

TRAININGS ATTENDED

Personality Development & Customer Enhanced Service Programme 1 Week

PERSONAL DETAILS

Date of Birth : 1st Jun 1985

LANGUAGES KNOWN TO SPEAK

Speak – English, Hindi, Kannada, Tamil, & Coorgi.

Read – English, Hindi, Kannada.

Write - English, Hindi, Kannada.

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