Christian L. Heyward

P.O. Box ***** Telephone: 843-***-****

North Charleston, SC 29419 ac0vyu@r.postjobfree.com

WORK EXPERIENCE

Selling Manager Ralph Lauren 2016-Presemt

Develop, implement, and review strategies that promote the Ralph Lauren Experience for clients

Schedule and manage associate time cards utilizing Kronos system

Collect, analyze, and summarize financial reports and payroll with WFM software

Establish personal networks for a multi-billion dollar corporation

Evaluate and investigate competitors and trends in the field

Act as a liaison to the RL corporate hierarchy

Monitor distribution and receiving of inventory in TruVue and Telnet systems

Sales Associate Ralph Lauren 2015-2016

Managed and executed special projects

Trained new hires on company policy and procedures

Engaged and assisted clients and employees

Successfully developed and communicated strategies to exceed operational goals

Enrollment Specialist Virginia College 2013-2014

Advised students on educational and personal goals

Organized and executed daily activities to achieve performance goals

Managed multiple student recruitment and retention projects simultaneously

Developed, planned, and implemented short- and long-range goals

Library Coordinator Virginia College 2013-2013

Managed and implemented custom textbook inventory processes

Assisted with the development and implementation of goals, policies, and procedures consistent with those of the organization to ensure efficient and safe operation of the library.

Oversaw the acquisition, cataloging, processing and arrangement of materials.

Maintained and compiled statistical data regarding library operations and conducted annual inventory of library materials

Supported academic programs by reviewing, evaluating, and recommending library materials and

served as a liaison to administration and the teaching faculty in this process.

Learning Success Center Manager Virginia College 2011-2012

ASVAB Administrator

Managed a staff of ten employees

Liaised between student body and academic and administrative departments

Facilitated onboarding process for new hires

Developed weekly/monthly reports that displayed percent change in grades, performance,

participation, and program effectiveness

Independently investigated and analyzed best practices to draw appropriate conclusions

Developed and applied communication strategies to cultivate academic and social awareness

Devised appropriate teaching techniques for various learning styles

Instructed mandatory classes for new students

Developed and lead various training workshops for employees/colleagues

Coordinated educational, social, cultural and outreach workshops for the campus

Scheduled and administered ASVAB (Armed Services Vocational Aptitude Battery) study skills and

training for potential United States Military enlistees

Tutored GED candidates and at-risk students

Encouraged and motivated students and colleagues to strive towards their potential

Advised students in selecting courses pertaining to specific programs of study

Organized and maintained confidential academic records

Disseminated information to campus via print, digital, and social media outlets

Daily updated events, testing and meeting dates, and etc. on campus online calendar

ASVAB (Armed Services Vocational Aptitude Battery) Initiative 2011-2012

Awarded with two challenge coins by the United States of America Military

Lead all campuses in civilian and military pass rate

Campus pass rates exceeded others in excess of 45%

Devised civilian guidelines and contract for program participation

Forecasted weekly matrix of program success rate

Customer Service Representative Tanger Outlet 2008-2011

Managed and budgeted financial deposits

Trained newly hired employees

Coordinated Merchant Meetings for over fifty businesses

Updated operational files and Certificate of Insurance

Demonstrated customer service and sales experience with a company listed on NYSE

Directly assisted the General and Assistant General Manager

Liaised between Tanger Outlet and various local business partners

Oversaw the inventory and maintenance of vending equipment

Operated in office in the position of lead customer service representative

Managed the implementation of various local and national promotions (AAA,AARP)

EDUCATION

Master of Management and Leadership May 2016

Webster University, North Charleston, South Carolina

Certified Diversity and Inclusion Professional February 2016

D.T.U.I., San Francisco, California

Bachelor of Arts in Communication December 2008

College of Charleston, Charleston, South Carolina

Emphasis: Corporate and Organizational Communication

Associate of Liberal Arts May 2006

Trident Technical College, North Charleston, South Carolina

Skills:

Public Speaking, Persuasive Speaking, Strategic Design, Interpersonal Conflict Resolution, Diversity

and Inclusion Resolution

Software:

Microsoft Office Programs: PowerPoint, Excel, Outlook

CampusVue, Windows 7, 8, XP, Vista, 2000, KRONOS, ADP, WFM, PRODCO, Citrix, TruVue,Telnet

Professional Accomplishments:

Noel Levitz Student Satisfaction Survey (2011-2012)

Learning Success Center, ranked first most improved department

Learning Success Center, ranked second most valuable department

Learning Success Center, ranked second most effective department

Professional Affiliations:

Toastmasters International, Phi Beta Lambda (advisor)

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