Help Desk Technician

Richard A. Tanner

**** ******** **** ***** ******, GA 30678

Phone: 706-***-**** *********@*******.***

https://www.linkedin.com/in/richard-tanner-04974565/ https://github.com/ratanner0

Targeting an Internship or Entry-Level Opportunity in…

Desktop Engineering / Help Desk Engineering

Quickly learn and master new technologies.

Successful working in both team and self-directed settings.

Successful at performing in high stress environment.

Education

Athens Technical College -- Athens, GA

Associate of Applied Science in Computer Support

Academic Honors: Computer Support Specialist Division Work Ethics Award Nominee, Dean’s List, President’s List, Graduated with a 3.95 overall G.P.A.

Technical Certificates Completed:

Microsoft Excel Application Specialist

Help Desk Specialist

CompTIA A+ Certification Technician Preparation

PC Repair and Network Technician

CompTIA A+ Certification Preparation

Abraham Baldwin Agricultural College -- Tifton, GA

Associate of Applied Science in Wildlife Technology

Work Experience

PC 911 Computer Repair – White Plains, GA Salary $35 per hour

Computer Repair Technician / Owner, November 2014 to Present

Troubleshoot and repair various hardware and software related problems on client computers.

Instruct clients how to perform various tasks utilizing Microsoft Office software.

Georgia Department of Natural Resources – State of Georgia Salary 2002 $14,643–current $56,671

Game Warden, May 2002 to Present

Enforce all state laws as outlined in the Official Code of Georgia Annotated.

Incorporated technology in statewide time and record keeping for all levels of administration and officers.

Create a database to search for instances of suspended vessel operators.

Respond to calls from officers throughout the state in reference to hardware and software problems on mobile data terminals.

Administrator for state issued mobile data terminals.

Lead Sonar Team in underwater evidence collection and rescue and recovery.

Radio Programmer for Motorola and Kenwood radios statewide.

P.O.S.T. certified instructor at Georgia Public Safety Training Center.

Lead Critical Action Team in emergency response as Incident Command Post Officer.

Respond to calls as a member of the Georgia Crisis Intervention Team.

Technology Summary

Visual Studio, Visual Basic, HTML, Python, JavaScript, CSS, Batch Files, Windows, MS Office Suite, SQL, Computer Repair, Troubleshooting, Home Networking

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