Customer Service Sales

Mohamed Arafa

ac0vv6@r.postjobfree.com • skype: arafa.m.r • M: 470-***-****

I. Profession:

NORCONSULT TELEMATICS, CYPRUS, EUROPE Jun 2016 – Jan 2017 A global consultancy firm in the field of Telecommunications, Defense, and Transportation CONSULTANT – GEOMARKETING SR. MANAGER

• Appointed to Myanmar, South Asia to lead, develop, and train the Geomarketing function across the organization. My role evolved into managing teams of more than 30 employees and vendors in social media, product development, research, marketing, sales, technology, IT, and customer service. Responsible for a budget of $30 Million for network deployment to plan, execute, and monitor performance of LTE technology. We conducted focus groups to study customer preferences along with competition’s products to design innovative products to retain and acquire new customers. ZAIN TELECOM, SAUDI ARABIA, ASIA Jul 2013 – Jan 2016 Leading telecom service provider in the middle east and Africa GEOMARKETING MANAGER

• Developed a plan to expand retail footprint to over a hundred new shops and network stations to expand 3G/4G presence. Both plans were prioritized based on forecasted revenues that would be generated. Designed optimized transportation accessibility logistics and sales force plans, that increased efficiency by 175%. Maintained the corporate website with updated network maps that supported customer service. Adapted GIS to advertising placement, brand performance, and competitive intelligence. Conducted business cases for network site selection. Created a regional dashboard for monitoring commercial performance based on a set of KPI’s and segmentation. Assigned to work side-by-side with consultants from McKinsey and Accenture for commercial projects.

ORANGE TELECOM, EGYPT, AFRICA Oct 2007 – Jun 2013

No. 1 mobile network operator in Egypt and one of the largest in Europe GEOMARKETING EXPERT

• A member of the 3G steering committee responsible for the launch of 3G network. Supported growth of customer base from 10M to 30M subscribers. Conducted field surveys to assess the lifestyle and demographics of suburban zones, touristic locations, and new communities – leading to the 2G rollout plan. Designed a web portal for network coverage map. Introduced a new sales arm, Orange Xpress, targeting B-class neighborhoods. Developed a statistical model using VBA macros for commercial expansion and performance measurements. Built a Postgre SQL database for maintaining customer base commercial KPI’s – subscriber growth, ARPU, network traffic, acquisition, loyalty, high value customers, churn...etc.)

G PLUS M CONSULTANTS, CALIFORNIA, USA Feb 2007 – Sep 2007 Building consultants

Civil Design Engineer

• Developing civil drawings for construction works using AutoCAD civil 3D. Designing parkways, sidewalks, curbs, landscape grading and other detail drawings to ensure water fall is sloped away from houses. Innovating methods to minimize the cut and fill works while maintaining successful rain fall slopes.

AMERICAN UNIVERSITY IN CAIRO, EGYPT Dec 2005 – Jun 2006 Ranked top education facility in Egypt

Teaching Assistant

• Instructed undergraduate courses for both Transportation engineering and Hydraulics. Conducted computer lab courses and recorded tutorials for students on how to use AutoCAD civil 3D. The software was introduced in the lab for the first time and I was responsible for making sure each student is fully capable of the different design aspects and directed them towards their end of year project that had to be designed using the software.

FGC, EGYPT Sep 2003 – Oct 2004

Civil works and contractor consultant

Civil Engineer

• Supervising the interior, exterior finishing and conducting quantity take offs, preparing subcontractor status report.

II. Earned Degrees

CAIRO UNIVERSITY, EGYPT Aug 2007

Master of Science in Engineering, Public Works

Honors: Second among class.

Thesis Project: I addressed an issue that was highly underseen; collecting data for traffic and transportation accidents. Designed two modules, the first one was a mobile module that gets installed on handheld devices using java script and ESRI’s ArcPAD. This module was designed to enforce accurate location and various other input data before submitting a traffic accident record. Data is also encrypted. The second module was created using VB, and is an office module that is capable of automatically uploading all the files containing accident records and conducting analysis on them using GIS to identify high patter areas. The implementation of this project would increase efficiency of collecting data significantly and support the proper post-collection analysis.

INFORMATION TECHNOLOGY INSTITUTE, IBM May 2005

Diploma in Geographic Information Systems

Honors: First among class.

Graduation Project: I lead my team in developing a Transportation Airport Traffic control module using VB. The module is designed to direct flights to the most efficient apron spot through taxiways once it arrives. Another module was also designed for tourists arriving to Egypt. It recommends the best hotel based on attractions that the tourist is interested in visiting. The module is also capable of calculating the transportation time between the airport and each attraction for those visitors that are only in the airport for transit. This application was designed in 2005 before Google Maps navigation. I presented the project in August 2005 at the ESRI User Conference in San Diego, CA. CAIRO UNIVERISTY, EGYPT Aug 2003

Bachelor of Science in Civil Engineering

Honors: Among top 5% of graduating class

Graduating Project: Designing an Airport and Highway.

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