Customer Service, Front Office, Coordinator

Donna Helwig

***** ***** ****** ***** ** ** Anderson Ca 96007

530-***-**** ***********@*****.***

Objective: Utilizing my professional people skills to the best advantage of the workplace.

Skills: Microsoft word, Microsoft Outlook, Excel, QuickBooks Pro, Medical software Health Pro and Centricity ICCA Notes, Practice Fusion, Kareo, Curaspan, Interlink. CPR Certified HIPAA Trained. Charting in paper and Electronic Charts,

Experience: Interim Personal Care

January 2017 to May 2017

Client Service Representative

Duties: Scheduling clients and caregivers, answering phones, explaining to new

potential clients and family members services offered, setting up appointments

for new clients, processing payroll verifying shifts worked from timecards,

entering mileage and travel time, scheduling shifts that need to be filled when

someone calls in sick, scheduling clients for the following months. Processing

reports for payroll and forwarding them to necessary recipients. Filing documents in client and employee charts. Scanning and faxing all required documents in various areas of files, maintaining and answering emails and

schedule calender.

Shasta County Mental Health

September 2016 to October 2016

Business Office Clerk II

Duties: Receiving and entering admissions and discharges from multiple providers; interaction with advocates for information as needed to complete the admissions and/or discharges; monthly data entry of time sheets for the county drivers; entering discharges and transfers for mental health clients; organizing the filing for future scanning of the records; running biweekly reports for determining record’s updates and discharges for various departments; well versed in HIPAA practices as well as maintaining strict confidentiality of the patient’s records.

Lincare

November 2015 to September 2016

Customer Service Representative

Duties: Sorting and processing delivery tickets; answering phones; dispatching field calls; processing orders; scheduling appointments; processing prescriptions; scheduling equipment

set-ups and pick-ups; acquiring information and records from physicians and facilities; verifying insurance eligibility and benefits; processing payments.

Dr. Hamid Rabiee MD Neurology

April 2015 to September 2015

Front Office- Medical Records-Patient Care Coordinator

Duties: Checking in patients, answering phones, returning voice mail messages, scheduling and rescheduling patients, scheduling new referrals, fulfilling records requests for patients and outside facilities, requesting records from other Dr's offices and hospitals for referrals and new patients, follow up on labs and imaging for patients charts, assisting other staff as needed.

Blue Shield of California

January 2015 to April 2015

Customer Service Representative

Duties: Looking up and giving benefits & eligibility information to members and providers utilizing various computer programs; locating provider information using various tools and information; utilizing information to give claims status; forwarding claims information for processing; assisting members and providers when needed; using my customer service skills to be reassuring to members when needed.

Restpadd Inc.

November 2013 to January 2015

Health Information Clerk

Duties: Custodian of records; maintaining electronic and paper charts; patient and staff services; processing records for billing purposes; preparing and distributing records for patients and other facilities; auditing charts for deficiencies; auditing medical record for errors; compiling report for medication errors; obtaining signatures in charts as per federal mandate; assisting staff with deficiencies and records; part time receptionist.

Hill Country Health and Wellness Center

March 2009 to October 2013

Medical Records, Medical Front Office, Dental Front Office

Medical Records Duties: Patient services; assisting with preparing and distributing records as requested by patients and other facilities. Training and assisting other personnel; process, scan and attach to electronic charts the incoming faxes, prescriptions, records, lab and imaging reports; distribute prescription refill requests and reports accordingly. Locate and distribute paper charts as needed. Preload paper charts into the electronic charting system when needed. Compiling chart records for audits and outside copy services; maintaining and organizing electronic and paper charts for filing and access. Preparing and using the Electronic Health Records System. Training and supervising department staff.

Medical and Dental Front Office Duties: Client service; checking in patients; verifying insurances; confirming appointments; scheduling appointments; collecting co-payments, lab and medication fees; opening and closing of the clinic.

Brown and Mills, Inc.

September 2007 to March 2009

Office Manager

Duties: Client service; dispatching and scheduling inspection jobs; entering payroll and maintaining client/job files in QuickBooks and Microsoft Word; creating job contracts, certified letters for various city and county building departments and proposals; entering laboratory results and creating the laboratory results letters & analysis statements; compiling end of the month invoicing; organizing and maintaining the computer & office files; purchasing office supplies.

Project Tool and Die, Inc.

February 2000 to August 2007

Office Manager

Duties: Customer service; answer phones; purchasing supplies; processing orders; packaging and processing products for shipping via UPS and out-bound truck lines; receiving, invoicing and processing payments; running credit checks for new accounts; maintaining data base of customers and quotations; responsible for state compensation when injuries occurred as the safety officer; maintaining and ordering shipping supplies. Maintained photo log of custom tooling, and emailed progressive & completed photos to customers.

I have always considered myself to be very professional in my work. I have very strong work ethics and am very honest and loyal.

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