Libu Varghese, MS BUSINESS ANALYST

Loma Linda, CA 714-***-**** ac0vua@r.postjobfree.com

Summary

More than 10 years of IT experience in business analysis, QA analyst, UAT testing, SIT testing, requirements gathering, documentation, and worked on various projects from conceptualization to implementation

Analyzed and discussed business requirement documents and use cases.

Delivered UAT documentation to BA and make recommendations on changes to the applications

Worked with technical teams to develop technical requirements and solutions

Designed and executed integrated test plans in accordance to the application requirements.

Created test plan and test summary documents according to SDLC standards

Report findings and test results of all potential defects using Quality Center and escalate problems and issues as appropriate

Collaborated with BA and developer frequently for requirements clarification, and actively participated in project meetings and discussions

Cultivated excellent long-term relationships with clients, and maintained ongoing communications

Work History

Cognizant Technology Solutions – Nov 2015 to June 2017

Key Client Projects:

Molina Healthcare, Long Beach, CA

Molina Healthcare, a FORTUNE 500, multi-state health care organization, arranges for the delivery of health care services and offers health information management solutions to nearly five million individuals and families who receive their care through Medicaid, Medicare and other government-funded programs in fifteen states.

QA Analyst (Nov 2016 – Jan 2017)

Conducted end-to-end integration testing and assured software met requirements and expectations

Daily kick-off meeting with QA Lead and the team to discuss on issues and daily tasks.

Worked closely with development team to get requirements for Utilization Management application and estimate QA efforts for each requirement.

Performed various types of testing, such as Functional, Regression, Integration and smoke testing

Assisted users for user acceptance testing (UAT)

Tracked defect to closure in HP Quality Center testing tool.

Participated in weekly team meetings, defect meetings with development team.

Generated Test Metrics showing number of Test Cases executed, number test cases passed, number of test cases failed and number test cases left to execute in weekly meetings.

Managed offshore team for delivery of each requirement to meet QA deadlines.

Cigna HealthSpring, Nashville, TN

Cigna-HealthSpring is a leading health Services Company committed to helping nation's Medicare and Medicaid beneficiaries live healthier, more active lives through personalized, affordable and easy-to-use health care solutions. CMS Audit Remediation for CHS, Special Needs Plan Model Of Care (SNPMOC).

QA Analyst (May 2016 – Nov 2016)

Created test cases from Business Requirement Document and Functional Requirement Document with Business team and Development team

Developed Test Scenarios and Test Cases with execution steps as per BRD and FRD.

Worked closely with various Business units to formulate test strategies and getting signoff.

Worked closely with Project Manager, Business Analysts and Developers to identify, investigate, and resolve system problems and process issues

Involved in testing Healthcare applications developed on CCMS, QNXT Member, Provider and Claims Processing

Validated data in Source system, SQL Server, Teradata and the final Universe file.

Used TFS tool for creating, running and logging test cases and for bug tracking

Managed defect status in TFS, and worked with Business and Development team for quality issues

Participated in daily team meetings, bug triage calls with the Business and Development teams

CVS Health, Scottsdale, AZ

Caremark Rx, one of the nation's leading pharmacy benefit management (PBM) companies, provides comprehensive prescription benefit management services to over 2,000 health plans, including corporations, managed care organizations, insurance companies, unions and government entities.

Business Analyst (November 2015 – April 2016)

Worked closely with various project stakeholders, SMEs, and staff to understand CVS Caremark Paper Claims processing functionalities.

Created workflow for Daily and Monthly reports that fall outside TAT(Turn Around Time)

Liaison between business and IT in application development, testing and implementation

Documented business processes, requirements, functional requirements, and design specifications for new applications and enhancements to existing applications.

Report findings and test results of all potential defects using Quality Center and escalate problems and issues as appropriate

Loma Linda University Health, Loma Linda, CA

Loma Linda University Health consists of eight schools, six hospitals, 13,000 employees, 850 faculty physicians, and more than 4,600 students.

Business Analyst (January 2006 – April 2015)

Oversaw successful website launch and continuing operation

Integrated eCommerce application to department site

Documented the requirements in a Business Requirement Document and ensured that they are approved by all relevant stakeholders

Worked closely with various project stakeholders, SMEs, and staff to understand and document business requirements, functional requirements, and design specifications for new applications and enhancements to the existing applications

Created Project artifacts of the project, and modified according to timelines and stakeholder expectations.

Conducted stakeholder interviews to deliver project gap analysis

Documented business processes, requirements, functional requirements, and design specifications for new applications and enhancements to existing applications.

Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project

Acted as project liaison for several projects, and coordinated efforts with Senior Project Manager.

Business Analyst (January 2003 – January 2006)

Worked with Project Manager and senior Business & QA Analysts in defining, documenting and diagramming the business needs

Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases (Inception, Elaboration, Construction and Transition) the Software Development Life Cycle (SDLC)

Interacted with the Subject Matter Experts (SMEs) and stakeholders to get a better understanding of client’s business processes

Created SWOT analyses to determine value in implementing additional tools needed for the organization, which resulted in added value to the software and higher customer satisfaction

Met with high profile customers to analyze their business processes and standardize operating procedures (SOP) to provide process improvement and resolved critical issues

Provides weekly milestone charts that outline the progress of various projects, including status, dates, and escalations when needed

Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)

American Association of Community Colleges (AACC), Washington, DC

Headquartered in the National Center for Higher Education, AACC is the primary advocacy organization for community colleges at the national level and works closely with the White House and federal government agencies as well as national and international organizations regarding policies affecting the community college sector.

Consultant (February 2002 – December 2002)

Administered and maintained proprietary web tools saving Community College $25,000 per month

Strategized with key stakeholders and educators on their use-case business needs and implemented them on a timely manner

Designed and developed websites for each community college according to the specifications of business users and key stakeholders, to boost marketability of the community colleges to prospective international students around the world

DigiTech International, INC, Houston, TX

Systems Analyst (February 2001 – January 2002)

Created and implemented projects for various mid-size companies saving them $150,000 a year from proprietary tools

Ensure data integrity according to business requirements document and collaborated with teammates on all phases of the project

Collaborated and communicated with developers and database administrator on custom modules

Developed records using MS Access database for various projects

KAWAMA, Santa Ana, CA

Webmaster (March 2000 – July 2000)

Served as a web liaison between the marketing department and web operations of the company

Generated and maintained corporate website using Nexgenix framework, saving school districts $250,000 per year

Conducted user acceptance testing on time sensitive pages

Education

M.S. Computer Applications (1997)

B.S. Physics (1994)

Certifications

IBM Certified Mainframe Professional

Specialized Studies Program in Linux

Certificate in Project Management

Technical Skills

Methodologies

RUP, Waterfall, Agile, Scrum

Business Modeling Tools

Microsoft Visio, Requisite Pro

Analysis & Design

Use Case Design, Processing Flows (Mapping), Requirements Gathering, Functional Matrix, Business Rules Definition, Analysis Flows

Clinical Applications

QNXT, CCMS

Project Management

Microsoft Project, Microsoft Office Suite, Excel

Database

MS Access, Oracle, SQL Server

Operating System

UNIX, MS Windows

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