Human Resources Customer Service
Resume:
James V. Tolomeo
Havertown, Pennsylvania 19083
ac0vsr@r.postjobfree.com
SUMMARY: Business Management Consulting Services. Project Management. Extensive experience in Human Resources Information and Payroll Systems with a Fortune 500 company and a Non Profit organization. Health & Life Insurance Sales - Life and Health Licensed in PA, Real Estate Sales and Customer Service
Management:
Provided Human Resources and Financial management consulting services to the owners of small to medium size businesses. Managed projects in various industries. Designed project scope, content, and timeline. Provided employee
training and implementation schedule. Ensured client satisfaction and implementation of changes with employees affected. Training and implementation for organizational reengineering, sales planning and cost control, profit and expense control, job cost control, purchasing and inventory management, and business planning as required by project specifications.
Managed three to five HRIS professional employees.
HRIS - Payroll / Human Resources
Responsible for the overall management of the HRIS function including, but not limited to, the direction, design, development, testing, implementation and ongoing administration of the HR information system and related applications. Primary liaison between HR, Payroll, Information Systems and various outside vendors. Oversee the maintenance and processing of employee data records and reports. Determined user training needs and designed training programs on HRIS applications. Conducted and coordinated training sessions in the use of Menu Applications. Supported user adhoc program libraries. Coordinated the development, testing, and implementation of new or modified menu applications. Focal point for database security of employee information for benefit, and payroll related files / user access to files and numerous menu applications.
Project Manager for the conversion of ABRA HR to ADP HR Perspective
Compared ABRA HR data to ADP Payroll data to ensure that both systems were in sync. Performed data audits of all employee data to ensure accuracy.
Produced various monthly, quarterly, and annual payroll reports to satisfy government reporting requirements. ( State, Local, Federal taxes, W-2’s )
Maintained all Payroll related reference files to ensure the accuracy of deductions for employee benefits, garnishments, and other deductions.
Coordinated with field payroll groups to improve processes and resolve problems.
Focal point for development of HR Intranet. Evaluated new technologies.
Generalist Human Resources
As an HR Generalist provided the development of policies and procedures that enable and enhance a high performance culture through communication, involvement, improvement, climate assessment and change. Implemented HR processes and procedures. Developed organization structures; functional and positional, job descriptions, employee evaluation systems, and employee handbooks. Handled day-to-day employee relation issues. Worked with Managers to answer policy questions, interpret policy and provided recommendations. Provide career counseling to employees. Review skills, experiences and competencies and assist with career mapping and development. Assisted in various recruiting procedures such as creating electronic job postings, screening applicants, coordinating interviews, and greeting candidates. Ensure accuracy of new hire paperwork and administration of benefits. Updated and maintained confidential personnel files. Provide employment and unemployment verifications. Research various HR issues and other miscellaneous projects
James V. Tolomeo
Page 2
HARDWARE: IBM Mainframe 3090 MVS/XA IBM PERSONALCOMPUTERS ANDCOMPATIBLES
SOFTWARE: ADABAS, NATURAL 2, EASYTRIEVE, TSO, ISPF, TPX, JCL
FASTFORM, VM-PROFS and IBM Utilities
ABRA HR, ADP HR Perspective ADP Payroll for Windows, ADP ReportSmith
MS Office for Windows Access, Excel, Word, Power Point
Lotus Notes, Lotus 1-2-3, Print Master, Q&A, First Class
EMPLOYMENT HISTORY:
Carney Group 09/06/2016 – 05/05/2017 Customer Service Assigned to The Results Company
Starting in September through December 7th responded to incoming calls from Humana Clients in Medicare Advantage Plans that were offered new plans in Florida, Michigan and Texas and completed the enrollment. I am now selling Term Life Insurance for Legal & General America via
Inbound calls from customers who want to purchase Term Life Insurance. This assignment began January 09, 2017 and ended for me on May 05,2017.
TRION 04/01/2013 – 08/08/2016 Employee Advocate Call Center Provides support to our clients' employees through inbound and outbound calls. Respond to calls from client’s employee populations in reference to their Health & Welfare benefits for; enrollments in core and voluntary benefit offered by their employer, Cobra and FSA accounts. In partnership with other members of the Benefits Administration team works to ensure that client expectations are met in the area of verbal and written responses and customer support. Specifically, provides support to our clients' employees through inbound and outbound calls, composing and responding to email, and returning voicemail. Provides support through projects for the Benefits Administration teams
Univers Workplace Solutions 9/06/2011-12/06/2011/ 03/16/2012–03/31/2013 BenefitsCounselor
Respond to incoming calls from clients employees. Explain each benefit offered by the employer . After the core benefits are completed then supplemental benefits are discussed and offered.
PEOPLESHARE
Assigned to Nutrisystem Inbound & Outbound Call center, Ft Washington, Pa (12//2011-02/09/2012)
Assigned to Corporate Call Center, Blue Bell, PA (11/2010 – 12/2010)
CATALYST-360 06/20/2011-09/06/2011
Customer Service Representative Sales
Respond to incoming calls from clients primarily looking for Medicare Supplements, Medicare Part D, or major medical insurance
EDS
Human Resources Administrator (10/2007 – 04/2008)
Staffmark
Assigned to AEGON Insurance (5/2007 – 10/2007)
Senior Business Analyst
IPA ( 11/2006 - 2/2007 )
Senior Advisor - Sales Representative
Bankers Life and Casualty Company ( 6/2004 – 6/2005 )
Transaction Processing Associate – The Vanguard Group
Randstad North America, LP (2002 – 2003)
HR / Financial Management Consultant – Staff Executive
George S. May International Co, Park Ridge, IL (1999 – 2002)
HRIS Specialist
WHYY Inc. TV12/91FM, Philadelphia, Pennsylvania (1997 – 1999)
Client Services Representative Fund Financial Services
The Vanguard Group, Malvern, Pennsylvania (1993 – 1997)
Realtor
Prudential Fox & Roach Inc., Realtors, Newtown Square, Pennsylvania (1992 – 1997)
HRIS Manager / Senior Systems Analyst (1985-1991)
Special Reports Analyst / Programmer (1978 – 1985)
Production Controller (1971 – 1978)
Computer Operations (1969 – 1971)
Sun Company Inc., Radnor, Pennsylvania
James V. Tolomeo
Page 3
EDUCATION:
B.S. Business Administration Villanova University – 1995
Professional Human Resource Management – Certificate Program
Society for Human Resource Management (SHRM) Villanova University 1998
Project Management Certification
Project Management Institute (PMI) Villanova University 1999
Payroll Administration – Certificate Program
American Payroll Association (APA) Villanova University 1998
HRIS Training
HR Perspective, Fundamentals, System Setup, and Benefits
PC Payroll for Windows, ReportSmith
Automatic Data Processing Inc. (ADP) June 1998 and November 1997
INTERESTS Tennis, Swimming, Model Railroading
James V. Tolomeo
309 South Manoa Road
Havertown, Pennsylvania 19083
ac0vsr@r.postjobfree.com
My business background consists of over 20 years Data Processing experience from operations
to systems analysis and design, 10 plus years of experience in various Human Resources and
Payroll functions, Real Estate Sales, Customer Service, and Business Management Consulting.
Also, during this time I completed my degree program at Villanova University and earned the
Professional Human Resources (PHR) designation from the Society for Human Resource
Management. I am now pursuing a position that is suitable to my experience and background.
As a Staff Executive/Consultant with the George S. May International Company I was responsible
for providing management consulting services to the owners of small to medium size businesses
in the Eastern United States and Canada. Once the business problems were identified I was
responsible for developing solutions to correct the problems, an implementation schedule for
the project, training of the owners and staff in the use of new policies and procedures
implemented, and ensuring client satisfaction throughout the project. Areas most often
addressed to solve and control the problems identified were: Profit and Expense Control,
Organizational Management Controls, Inventory Controls, and Sales Planning. I have provided
these services to all types of businesses, including construction, restaurant, retail, manufacturing,
and trucking industries.
At WHYY, Inc. - TV12/91FM my position as an HRIS Specialist was in the Human Resources
Department. Initial objectives were to fully implement the use of the ABRA HR system so
that employee tracking and reports could be completed in a timely and accurate manner.
In order to achieve this goal a complete data audit of all employee data was completed.
Implemented coding structures that reflected the organizations needs and setup procedures
to adhere to these structures. Reconciled ABRA-Human Resources data to ADP-Payroll data in
order to track sick and vacation time on employee paychecks. This eliminated manual tracking
processes that were being used. Project Manager for the conversion of ABRA HR data to
ADP HR Perspective with a direct link to the ADP Payroll system. Coordinated recruiting efforts,
records management, and provided support for other HR functions and services as needed.
At The Vanguard Group my position was in the Individual Client Services Department. Duties
entailed responding to shareowner incoming telephone calls concerning their investments in
Vanguard mutual funds. Performed transaction processing per shareowners instructions through
PC Window and Mainframe computer applications. Provided instructions for the transfer /
establishment of non-IRA and IRA accounts. Effectively communicated with shareholder and
other departments steps required to correct any discrepancies with the shareholder's accounts.
Strong verbal, listening, interpersonal and writing skills required to effectively handle
shareowner requests.
As an employee of Temps America I was assigned to The Vanguard Group where I performed
various duties in the Fund Financial Services Department. Some of these duties were report
distribution, data entry of fund pricing lists on a daily basis, backup to the PC LAN
Administrator on a limited basis, and maintained the Proxy Voting System. (Proxy Edge
supported by ADP) In the IRA Processing Dept., I processed deposits to new and current
shareholder accounts through Mainframe and PC Window Applications.
James V. Tolomeo
309 South Manoa Road
Havertown, Pennsylvania 19083
ac0vsr@r.postjobfree.com
As a licensed Realtor in Pennsylvania, I provided professional services to clients who were in the
process of buying, selling, or renting residential properties. Throughout these processes strong
organizational, verbal, and written communication skills are essential since there are many details
that must be coordinated and completed in a timely manner to facilitate a successful settlement
for all parties involved.
At Sun Refining and Marketing Company, I acquired over 20 years experience in data processing
in various positions, from operations to systems analysis and design. Also, for 12 years I was
responsible for processing and reporting benefit and payroll data through various data processing
applications for the Human Resource Department and various Line Management groups
throughout the company. In this position I had the opportunity to work with various
benefit and payroll administration systems including:
* EEO
* Compensation Planning / Bonus Reporting
* Medical / Dental / Life Insurance / and 401K Plans
* Preparation and processing of local occupational taxes for salaried and hourly employees
* Focal point for activities required to maintain benefit and payroll related reference files / tables
* Focal point for database security / user access to HR and Payroll files for all business lines
I believe I distinguished myself by my ability to interpret and analyze management's needs and
then produce an efficient computer program to satisfy that need. As the manager of Information
and Reporting I was exposed to many variations and methods of controlling the administration of
Human Resource Information Systems. Also, in this position I was involved with the managing
and implementation of several large projects which included:
* the coordination of open enrollments for various benefit plans
* the conversion of over 500 reports from Easytrieve to Natural 2
* the conversion of benefit and payroll systems to a MSA environment
for active and retired employees
* the documentation of activities required for the addition of new
companies and employees to the payroll system
* the design, enhancement, and training of menu driven applications
that were available to the HR community and various field locations
* various audits of the database to insure the quality of the data
My role in compensation planning was to provide bonus reporting, salary projections,
data required to participate in salary surveys with other companies, and the timely
implementation of the various salary lines once upper management agreed to new salary
plans. Also, I was responsible for maintaining hourly, non-exempt, and exempt job reference
files and hay point formulas that were used to determine salary ranges. If I am selected for an interview, I will be please to provide you with my compensation history / requirements.
I would like to talk with you soon to expand on this letter. I can be reached at
484-***-****. Thank you for your consideration. I look forward to hearing from you.
Sincerely yours,
James V. Tolomeo
Contact this candidate