John B. Purvis

** ****** ****** *****

Smyrna, Georgia 30080

404-***-**** ac0vrz@r.postjobfree.com

A consistently reliable results-oriented professional, with a high degree of administrative and technical proficiency with the ability to facilitate, teach, and manage coworkers, clients, and vendors. Intuitive self-starter who has been recognized as an outstanding key team member. A professional that both keeps the corporate objectives in mind coupled with strong personal work ethic resulting in the ability to manage multiple tasks simultaneously.

PROFESSIONAL EXPERIENCE

ASSURANT INSURANCE CORPORATION, Atlanta, GA 2011- current

OFFICE ADMINISTRATOR

Implemented new procedures for retrieving documents for client base that resulted in a turnaround reduction of a day for each of their requests to retrieve records

Excellent ability to make administrative/procedural decisions and judgement.

Maintain schedules.

Organize meetings.

Managed and archive hundreds of confidential insurance documents that are daily outsourced to massive off-premise printers and release to insurance policy holders nationwide.

Maintain utmost discretion when dealing with sensitive topics

Run expense reports for department orders

Outstanding coordinating skills.

Exceptional ability to solve problems.

Triage and resolve issues reported from client base.

THE WALKER SCHOOL, Marietta, GA 2/2009 - 6/2010

TECHNICAL ANALYST

Maintained 300 plus desktop and laptop workstations on network servers along with deployment of printers and on-going support.

Key coordinator for direct vendor of ordering, staging and resource allocation.

Provided professional consultation to end users to establish and maintain access and visibility to requested network approved applications.

Managed special technical projects including development of security administration process documentation.

LODGENET, Atlanta, GA 5/2007 - 2/2009

STRATEGIC ACCOUNT MANAGER

Managed internet services provided to 350 premiere hotels including Marriott, Hilton, and Wingate.

Maintained accounts and marketing of ISP services/enhancements for hotel general managers.

Third point of escalation for highest priority of complex client production issues responsible for liaison with hotel management through issue resolution.

Lead lower level tier support staff to ensure company met their contracted service agreements.

TIER II SUPPORT SPECIALIST

Second point of escalation for high client issues using WiFi/LAN systems including analysis and resolution of network related issues.

Interfaced with client management and internal 3rd tier support groups to meet company SLAs and eliminate repeat calls.

Created reports on status of team’s support of each hotel in portfolio for upper management and hotel.

John B. Purvis

JUDICIAL DIALOG SYSTEMS, Marietta, GA 4/2001 - 5/2007

IMPLEMENTATION COORDINATOR

Conducted class room training and resolved computer/software technical issues for legal professionals using Prosecutor Dialog, a software program used by approximately 80% of Georgia prosecutors.

Implemented and configured Prosecutor Dialog at client locations.

Responsible for evaluating client readiness by researching operating systems, networks, and addressing any hardware concerns prior and during implementation of software.

Tested and documented client configuration to ensure operational readiness.

Developed and wrote technical support procedures, troubleshooting tips and documentation.

Specific IT skills include management, support, and training of end users on a wide range of products or services. PMP; Project Management, Training, MS Office Suite products, Adobe, plus Excel.

EDUCATION

CHATTAHOOCHEE TECHNICAL COLLEGE, Marietta GA

Associate of Science, Computer Science Degree

*References available upon request

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