Customer Service Manager
Resume:
Lisa M. Fernandes
** ******* *****, *********, ** 03054
***********@*****.***
OBJECTIVE
To obtain a full time position within your network
EDUCATION
Associate of Business Science Degree, Business Administration (GPA 3.28) 10/2009
Associate of Business Science Degree, Medical Assistant (GPA 3.62) 3/2008
Course of Study
Management of Office Systems
Principles of Management Human Resource Management
Organizational Behavior Accounting I & II
Financial Management Medical Law and Ethics
Medical Coding and Billing Medical Terminology
Clinical Procedures I & II Medical Office Applications and Administration
Clinical Externship (160 hours) @ DaVita/Gambro Dialysis Center, Nashua, NH
WORK HISTORY
Office Manager, Capital Title Loan, Manchester NH (10-2014 to 1-2107)
Assist with unsatisfactory customer service and returns Personal contact with customer orders
Customer / Management communication regarding concerns Assisting with unsatisfactory service and merchandise
Proficient Microsoft Office Typing Speed approximately 75 wpm
Multi-line phone system Data Entry
Filing, Photocopy, Fax Maintaining confidentiality
Facility Manager / Move Coordinator, College Bound Movers Inc, Amherst NH (6-2013 to 9-2014)
Assist with unsatisfactory customer service and returns Personal contact with customer orders
Customer / Management communication regarding concerns Assisting with unsatisfactory service and merchandise
Proficient Microsoft Office Typing Speed approximately 75 wpm
Multi-line phone system Data Entry
Filing, Photocopy, Fax Maintaining confidentiality
Customer Service, Dunkin Donuts, Nashua NH (3-2010 to 6-2013)
Assist with unsatisfactory customer service and returns Personal contact with customer orders
Independent Sales Consultant / Representative, Petra Fashions, Danvers MA (2006 to 2007)
Calculating Sales Coordinating delivery
Data Entry Clerk, UndercoverWear Inc., Woburn MA (1985 to 1986)
Data Entry Filing, Photocopy, Fax
Maintaining confidentiality
HONORS/AWARDS
Dean’s List President’s List
VOLUNTEER EXPERIENCE
Parent Volunteer Nashua North Cal Ripken Baseball (2003 to 2011)
Booster Member Nashua High School North Marching Band & Color Guard (2001 to 2007)
Parent Volunteer Nashua High School Winter-Guard (2001 to 2004)
Parent Volunteer / Assistant Troop Leader Swift Water Girl scouts (2000 to 2003)
PROFESSIONAL REFERENCES
Vincent Pirozzi Robin Leblanc Bob McGinnis
College Bound Movers Inc Capital Title Loan Dunkin Donuts
Former Field Operation Manager Former Office Manager Shift Leader / Manager
603-***-**** 603-***-**** 603-***-****
PERSONAL REFERENCES
Amanda Fortier Heath Edwards Roderick Rochette
Merrimack, NH Merrimack, NH Merrimack, NH
603-***-**** 603-***-**** 603-***-****
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