Kentravious D. Prout

**** ***** ****** ***** ***** Phone: 504-***-**** Alt Phone: 504-***-**** ac0vo4@r.postjobfree.com

Ability Summary

* Confer with customers by telephone and in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

* Resolve customers' service or billing complaints by performing activities such as refunding money, and adjusting bills.

Employment History

Lead Business Office Assoc. customer service

04/2004 - 06/2013

CarMax Auto Superstores Inc. - Norcross

42000 Beaver ruin Rd, Norcross, GA

Signed contracts with clients and offered many other services. General office duties to include taking payments and monies from dealers and retail customers. Closed cash drawer for business office at the end of the shift.

Call Center Representative

03/2008 - 10/2009

Coca Cola North America

Atlanta, GA

Coordinated with customers a convenient date and time for current installations which were to occur at their locations. Ordered all drink products and equipment for each location .Overseen multiple projects with various types of services regarding coca colas product line as well as equipment and ensuring that proper equipment and products arrived on time prior to the completion of the project deadline. Called customers after installations to survey and ensure that all work was completed and was to the customer’s satisfaction.

Contract Analyst

07/2007 - 12/2008

Sprint Spectrum LLC

Atlanta, GA

Reviewed all business contracts from sales representatives to ensure customers were charged proper amounts and verified all accounts for the customer. Ensured accurate and update account information was logged into a company profile using people soft. Made phone calls to customers to verify services and account information.

Retail Manager

08/2005 - 06/2007

Lucor LLC/ Jiffy Lube

Atlanta, GA

Performed General management duties, including hiring, training, and maintaining good customer service relationships as well as managed interactions with regional managers, and corporate headquarters. Performed emission inspections and customer service complaints. Ensured all employees were up to date on all products and certifications. Assisted in overall duties including servicing cars and performing general duties of a lube technician. Counted the end of the day till and made store deposits.

Automotive Mechanic (Auto Mechanic)

04/1998 - 08/2005

United States Army /Dept. of Defense

Tacoma, WA

Performed services and replacement of all types of parts on diesel powered engines and serviced some gasoline engines as well. Interacted with higher echelons of maintenance to provide and maintain a 100% readiness rate. Performed various other duties involving light maintenance work.

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

12/2005

Georgia State University

GA

Bachelor's Degree

Business Management

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