Customer Service Security

CURRICULUM VITAE

NAME : OLIVER OTIENO OCHIENG

ADDRESS : Bldg 925, Road 3922 RIFFA.

CELL : +973-********

EMAIL : **********@*****.***

OBJECTIVE : Seeking a posi on in a compe ve and challenging environment .Where I can u lize my strong organiza onal and interpersonal skills, experience and educa onal background to help in mee ng and surpassing the company/Ins tu on goals. Also be part of the success in an environment of growth and excellence. I am confident, highly mo vated, hard working, honest,crea ve, well presented individual and take pride in my work. I work well on my own, under minimum supervision and also enjoy being part of a good team whom we are able to work together as one team.

KEY SKILLS AND EXPERTISE

ORGANIZATION: Being organized at all mes, understanding that efficiency is achieved.

COMMUNICATION : Ability to disseminate detailed concepts into understandable ideas in both wri en and verbal communica on to Clients and Co-workers . Fluent in English and basic Arabic language. Also proficient in Microso office so ware packages.

ATTENTION TO DETAIL: Planning strategically and maintaining awareness of a en on to detail to overcome challenges, meet deadlines and achieve objec ves.

ANALYTICAL THINKING : Prevented work place accidents by encouraging safe working prac ces

INTEGRITY : Maintaining a "Honesty is the best policy" philosophy in the work place . CAREER SUMMARY

Jan 2017-May2017 : Al-Enma'a House for Real Estate and Security services (BAHRAIN) Posi on :Loss Preven on Officer/Storekeeper

YOKOGAWA MIDDLE EAST AND AFRICA B.S.C (BUSAITEEN)

KEY RESPONSIBILITIES

Responsible for the safety of visitors, staff members and property of the company

Access control, control f keys, Emergency Response and No fica on, public Rela ons.

Monitoring of the C.C.T.V systems and fire panel systems.

Manual du es in receiving, storing, issuing, distribu ng, shipping, and inventory of supplies, materials, equipment and apparatus; assist in receipt of goods by unloading, moving and coun ng packages.

exercise general control over all ac vi es in Stores Department

Ensure safe keeping both as to quality and quan ty of materials.

Maintaining proper records.

Ini a ng ac on for stoppage of further purchasing when the stock level approaches the maximum limit.

Checking and receiving purchased materials forwarded by the receiving department and to arrange for the storage in appropriate places.

Issuing materials only in required quan es against authorised requisi on notes/material lists.

To check the book balances, with the actual physical stock at frequent intervals by way of internal control over wrong issues, pilferage, etc. July 2016 - Dec 2016: Al-Enma'a House for Real Estate and Security Services (BAHRAIN) Posi on: Loss Preven on Officer(Shi Leader)

SEEF MALL MANAMA

KEY RESPONSIBILITIES

● Responsible for the safety of customers, staff and property at the mall.

● Following related Seef Mall Policies & Procedures related to Security and Safety at all mes.

● Carrying out Foot patrols, Access Control, Control of Keys, Emergency Response and No fica on, Public Rela ons.

● Organizing my team and assigning them loca ons in accordance with the mall security procedures.

● Assis ng the Security Manager and Supervisors in direc ng, supervising and par cipa ng in the ac vi es of all security personnel engaged in the implementa on of Seef mall safety and security procedures.

● Report wri ng on incidents and daily duty reports .

● Safe custody of the lost and found items

● Monitoring of the C.C.T.V. system, fire alarm panel, emergency telephone, elevator control monitor, and emergency ligh ng control monitor. April 2014- May 2016 :Alrayah for Safety items W.L.L (BAHRAIN) Posi on: Loss preven on officer

SWISS BEL HOTEL SEEF

KEY RESPONSIBILITIES

● Patrolled the hotel and served as a general security presence and visible deterrent to crime and rule infrac ons.

● Performed customer service ac vi es such as escor ng guests and checking in their keys.

● Safe custody of the lost and found items

● Issuing metal and electronic keys

● Maintaining key register, daily cash float and envelope dropping

● Welcoming and acknowledging guests in accordance with the hotel standards.

● Maintaining log books and records of daily hotel ac vi es.

● Con nuously monitored security cameras and fire, building and alarm systems. May 2012 to Feb 2014 :AVENUE SUITES HOTEL (KENYA)

Posi on: Loss preven on.

KEY RESPONSIBILITY

● Receiving and direc ng guests at the hotel

● Welcoming and acknowledging guests in accordance with hotel standards.

● Ensuring safety of guest and staff when on duty.

● Direc ng traffic inside the hotel premises.

● Patrolled the hotel and served as a general security presence and visible deterrent to crime and rule infrac ons.

● Assis ng hotel guests on loca ng social ameni es within and outside of the hotel for example nearby malls, social places

EDUCATION QUALIFICATION

Kenya Water Ins tute Jan 2008- Nov 2009: Accredited with cer ficate in Water Resources Management.

Menengai High School 2001-2004: Accredited with Kenya Cer ficate of Secondary Educa on

General Studies.

Menengai Primary School 1993-2000: Accredited with Kenya Cer ficate of Primary Educa on

General Studies.

TRAININGS

CLOSED CIRCUIT TELEVISION OPERATIONS August 2014: Alrayah for safety items WLL(BAHRAIN). FIRE FIGHTING AND RESPONCE TRAINING August 2014: Alrayah for sa ey items WLL.(BAHRAIN) OCCUPATIONAL FIRST AID COURSE Feb2013-March 2013: Kenya Redcross Society. (KENYA) PERSONAL DETAILS

Gender : Male

Date of birth : 6TH January, 1987

Na onality : Kenyan

REFERENCES.

Upon Request.

Contact this candidate