Professional Summary

Excelled in the role of frontline receptionist handling multiple functions including customer queries, administrative tasks and information monitoring. Enjoyed meeting the challenges of a high stress work environment and successfully maintained an efficient and effective quality of service.

Experience

IQOR Customer Service Agent/ Assistant Manager Fort Lauderdale, FL February 2015 – March 2017

Addressed and resolved customer product complaints empathetically and professionally.

Described product to customers and accurately explained details and care of merchandise.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

VECTOR MARKETING /Customer Representative Orlando, FL April 2012 - November 2014

Greeted Customers Assisted customers with their questions Resolved customer’s complaints Updated Accounts Called and emailed customers.

Met or exceeded service and quality standards every review period.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Managed call center from initial start-up to full operational status. Acted professionally and patiently when addressing negative customer feedback.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

HEART OF FLORIDA REGIONAL MEDICAL CENTER Secretary Davenport, FL February 2012 - April 2013

Scheduled appointments Prepared Reports Maintained important documents Maintained Databases Filing, faxing, and copying of documents Answered phones.

Politely assisted customers in person and via telephone.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

EDUCATION

DIPLOMA

Mavericks High School Fort Lauderdale, FL 06/2013

3.5 GPA

ASSOCIATE OF SCIENCE Nursing

Broward College Fort Lauderdale, FL 06/2017

4.0 GPA