Human Resources Manager
Resume:
HELEN CUA-CRUZ
#*** ******* ******, ****** ****
City of Balanga, Bataan
ac0ve3@r.postjobfree.com
Seeking an entry level in the capacity of:
HUMAN RESOURCE DIRECTOR/ MANAGER
Offer an expected degree in Bachelor Science in Commerce, Business Management, academic achievements, and extensive experience in the field of Human Resources, Administration and Customer Service.
Analytical, detail oriented with strong Human Relation skills; work diligently on long, tedious assignments.
Maintain excellent interpersonal communication, time management, and problem resolution skills.
Possesses good administrative, public relations and maintenance to enhance overall operations.
Capable to overseeing and managing complete department daily operations and to act as the point person and key contact for the Management to Employee Customers, and Senior Management.
Languages Spoken: English, Mandarin, Fookien, and Tagalog Software: Windows 1997-2009, Microsoft Word, Excel, Publisher, and Power Point Both in English and Chinese Version
RELEVANT EXPERIENCES
SMARTLOOK MARKETING CORPORATION 2015 January – 04 May 2017 Corporate Human Resources Manager
SMC is one of the biggest Retail Warehousing in the Philippines with an area of 4.6 hectares and with Eleven (11) Warehouses inside the compound. SMC is operating its own logistics to cater all the 165 Novo Department Stores nationwide. THEMEBUILDERS PHILS., INC.
Human Resources/Admin Manager Nov 2013 – Oct 2014
Themebuilders was born out of a large manufacturing-exporting company that faced an increasing demand for more comprehensive themed packages. This led a team of European founders to develop an independent company that focused on designing, developing, manufacturing and installing custom designs & theme projects. Themebuilders takes pride in being the brains and muscles behind projects that range from large-scale theme parks, family entertainment centers, science centers, and museums Human Resource Manager Nov 2012 – Oct 2013
Las Casas Filipinas De Acuzar
A Heritage Hotel situated in Bagac, Bataan, wherein you can see the one of a kind heritage houses that has its own story to tell.
Human Resource & Admin Consultant/Adviser 2010 Sept to 2012 Nov Free Lance
Provide a comprehensive HR management advisory and consultancy service to staff and management. Manages operational human resources related issues, including development and communication policies, training administration, human resource reporting and coordinating in recruitment, remuneration and performance management process. FONTANA DEVELOPMENT CORPORATION (Fontana Leisure Parks, Clark Freeport Zone) The Philippines newest, largest, and most advanced integrated hotel and leisure park centrally located in a 300-hectare property within the Clark Freeport Zone, Angeles, Philippines. An American planned community with wide access roads and generous open spaces. A place for the entire family and the only resort in the country with magnitude of a leisure park complete with a theme water park, golf course and casino.
Director of Human Resources and General Affairs (promoted) 01 Aug 09 -16 Jun 10 Organizational Management
General Manager’s Office Manager (promoted) 01 June 2008 – 31 July 2009 Executive Office Function
Human Resource Manager 16 Aug 1997 – 31 May 2008
LEGEND INTERNATIONAL RESORTS LTD.
Assistant Human Resources Manager 28 Apr 1997 – 01 Aug 2007 A Multi-International Casino Resort situated in Subic Bay Metropolitan Authority (SBMA). Bacolod Tay Tung High School
Chinese Faculty for Foreign Language Arts 16 Jun 1986 – 16 May 1997 Bacolod Tay Tung High School is one of the famous Chinese School in in the whole island of Panay and Negros Occidental that caters students and pupils all walks of life. CITATION/COMMENDATION
Certificate of Recognition for significant contribution in executing reliability during fire flames incident in 20th August 2015 inside the compound of Smartlook Marketing Corporation. Certificate of Special Achievements for having been chosen as Employee of the Month for January 2000)
Certificate of Special Achievement for Outstanding Attendance, dedication, and Devotion to duty for the period of Dec. 01, 1998 – November 30, 1999 Certificate Special Achievement for Outstanding, Loyalty Services rendered as Foreign Language Arts Faculty.
EDUCATION
University of Negros Occidental Recoletos at Bacolod City, Negros Occidental Bachelor of Science in Commerce – Business Management, June 1973 – March 1978 Full Athletic Scholarship – entire 5 years
Bacolod Tay Tung High School at Bacolod City, Negros Occidental Graduated High School (Secondary Level) – June 1969 – March 1973 Northern Negros Private School at Cadiz City, Negros Occidental Graduated Elementary (Primary Level) – June 1962 – March 1969 QUALIFICATIONS AND PROFESSIONAL EXPERIENCES:
Bachelor's degree obtained from a reputable institution with above-average scholastic records;
Have attended continuing training and organizational development workshops, seminars, symposia, etc.
More than twenty (20) years’ experience in a managerial and Executive position in the field of Human Resources;
With exposure on organization development from a labor-sensitive company;
Can effectively deal with employees from all levels of the organization;
Patient, fair, objective; analytical;
With excellent interpersonal relations and;
Professional in demeanour
SKILLS AND KNOWLEDGE
Knowledge of revenue management and marketing strategies
Knowledge of governmental regulations and safety standards
Financial management skill; develop operating budgets, forecasting and capital expenditure planning
Ability to exercise flexibility rather than the rigid adherence to procedures in order to accomplish goals. Effective decision-making skills, can choose a course of action amongst options involving uncertainty or risk
Strong problem-solving skills; encourages new innovative solutions when appropriate
Strong communication skills (verbal, listening, writing)
strong customer and associate relations skills
strong leadership and team building skills
strong strategic planning
computer literacy, including Excel, Microsoft Word, Power Point, Internet and Email
have a high tolerance for ambiguity and change
possess unquestionable ethical standards
COURSEWORK INCLUDES Recruitment & Training, Employee Benefits & Services, Labor Management Program, Expatriate Visa/Work Permit, Newsletter Publication and CBA issues. TRAINING AND SEMINARS
Superior Customer Service Training 1 February 2, 2008 Resource Speaker – Janet G. Onagan (Training Manager) Venue – Fontana Convention Centre
Labor Relations, Human Relations and Productivity Seminar February 19, 2008 Resource Speaker – Ms. Panlilio (Labor Division Head) Venue – Fontana Convention Centre
Family Health & Welfare Forum February 12, 2008
(Private Sector Mobilization for Family Health)
Resource Speaker – Director Nathaniel V. Lacambra
Venue – Oxford Hotel, Clark Freeport Zone
Productivity Improvement Seminar October 25, 2006
Resource Speaker – Leonila T. Baluyut
Venue – Training Room, Legenda Suites, Subic Bay Freeport Zone The Employee and Industrial Relations April 20, 2006 Resource Speaker – Godofredo B. San Juan Jr.
Venue – SBMA Training Center, Subic Bay Freeport Zone Livelihood Program (Flower Arrangement) February 7, 2006 Resource Speaker – Edwin Fernandez
Venue – LIRL HRD Training Room
Focus on Group Discussion on the January 9, 2006
New Labor Standards Enforcement Framework
Resource Speaker – Rene Y. Soriano
Venue – Golden Dragon, Subic Bay Freeport Zone
Livelihood Program (Meat Processing) November 15, 2005 Resource Speaker – Marlyn Pineda & Nimfa Mallorca
Venue – Highland Café Terrace
First Regional Convention On LMC Oct. 25, 2005
Resource Speaker – Shirley M. Pascual
Venue – DJ Paradise Resoort, Dakila, Malolos Bulacan S-Leadership: The Potter’s Way Seminar Oct. 10 & 11, 2005 Resource Speaker – Selene Yu
Venue – Evangelion Foundation, Inc.Bldg. Mla.
Seminar on New DOLE Issuances July 27, 2005
Resource Speaker – Engr. Eduardo Dela Cruz
Venue – DJ Paradise Resort, Dakila, Malolos, Bulacan Team Building Seminar February 05, 2005
Resource Speaker – Mr. Roelmer Mercurio
Venue – Extreme Adventure, Upper Mau, SBMA
Industry Congress October 12, 2004
Resource speaker – Rosalito C. Ramos
Venue – TESDA – Zambales Provincial Office
Lay Awareness Program on Dangerous Drug August 23, 2004 Act No. 9165
Resource Speaker – Imelda P. Montemayor, MD, DPCOM, CFP Venue – Subic Bay Arts Center (SUBAC)
Service with the Heart Seminar August 30 – 31, 2004 Resource Speaker – LIRL Trainers Guild Members
Venue – LIRL HRD Bldg., SBMA
Empowering Decisions to Change August 16 – 17, 2004 Resource Speaker – Ms. Helen G. Lastra
Venue – LIRL HRD Building, SBMA
Telephone Excellence Seminar May 31, 2004
Resource Speaker – Ms. Lolit Bondoc
Venue – LIRL HRD Building, SBMA
Publication Design June 29 – 30, 2000
Resource Speaker - Mr. Alberto Ballesca
Venue - Manila Peninsula Hotel
Supervisory Development Seminar February 8 – 9, 2000 Resource Speaker - Ms. Diane Balistoy
Venue - LIRL HRD Bldg. SBMA
Legendary Customer Service Seminar March 14 – 16, 1998 Resource Speaker - Eugene D’ Cruz
Venue - LIRL HRD Bldg. SBMA
Managerial Skills Enhancement Program Sept. 14 – 17, 1998 Resource Speaker - Ms. Beth Tuanco
Venue - LIRL HRD Bldg.SBMA
Driver’s Refresher Course July 28, 1998
Resource Speaker - Mr. Gilbert Baltazar
Venue - HRD Bldg.
Corporate Trainer’s Training June 17 – 20, 1997
Resource Speaker - Ms. Wynnea Medina
Venue - LIRL HRD Bldg. SBMA
Values Development Seminar Workshop 3 November 3 – 5, 1993
(Relationship Enhancement Skills)
Resource Speaker - Mr. Ernesto Tan
Venue - Tay Tung High School, Bacolod City
Values Development Seminar Workshop 2 December 10–12, 1992
(Effective Coping Skills)
Resource Speaker - Mr. Ernesto Tan
Venue - Tay Tung High School, Bacolod City
Overseas Chinese School Teacher Training Program April 8 – 28, 1992 Venue - Taiwan
Values Development Orientation Workshop November 29 – 30, 1990 Resource Speaker - Mr. Ernesto Tan & December 1, 1990 Venue - Tay Tung High School, Bacolod City
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