Systems Administrator

Successfully solving problems and managing teams in the IT profession for over 20 years with an emphasis on desktop and helpdesk support and most recently in server application support.

Technical Expertise

Operating Systems

MS Windows Pro 10, 8, 7

MS Server StandardR2 2003, 2008, 2012

ESXi 5.0, 5.5

MS SQL Server (Install and manager users)

SuSE Linux Enterprise Server (Install and manage)

Network Software/Protocols

Active Directory Users & Computers

Active Directory Trusts and Domains

Implement and Configure DHCP and DNS

Implementation of Wi-Fi Technologies

TCP/IP (V4)

Remote Desktop Connection Manager

User Folder Management

Profile Redirection

Roaming Profiles

Server Applications

VMWare VSphere Client

McAfee Administrator

F-Secure Policy Manager (Enterprise AV)

Sophos Enterprise Anti-virus

Windows Server Update Services

Group Policy Object Management

Passport (mainframe emulator)

LANSweeper (SNMP)

Shavlik UpdateExpert and NetChk Protect

HEAT (Ticketing System)

PHD (Ticketing System)

Remedy (Ticketing System)

Services Now (Ticketing System)

Manage Engine Help Desk (Ticketing System)

Gestion Libre De Parc Informatique (Ticket System)

Additional Skills

MS Office Professional Plus (all versions/all apps)

GHOST

Government level Procurement Training

Disaster Prevention and Recovery

Sexual Harassment Prevention Training

Essential Skills for 1st Time Managers and Supervisors Training

FTA Procurement Training

Volunteer Work

American Red Cross (2015-Present)

Professional Experience

Builders & Tradesmen's Insurance Services, Inc 2016-2017

Desktop Technician

First contact, 2nd level technician for about 125 local and remote staff

Completed morning routine daily that included…

ochecking hard drive free space on mail and imaging servers

ochecking WSUS for new servers/workstations that need membership changes

ocheck ARCserve for proper completion of the previous night backups

overify SQL server backups completed successfully

Imaged new and correct computers using GHOST

Answered and routed phones and emails asking for technical assistance to the proper department

Golden 1 Credit Union (Contract with Robert Half Technologies) 2016

Desktop Technician

Basic desktop duties including desk moves, updating connections for the mobile workforce, and new desktop imaging using Windows Deployment Services

Paratransit Incorporated 2015-2016

Network Support Technician

Transitioned from McAfee anti-virus to F-Secure saving the non-profit money

Assisted Internal Affairs with employee investigations

Researched many questions, projects, procedures, and comparative products including a “ground up” disaster prevention and recovery plan putting SAN backups offsite

Converted the environment from 3 forest, 3 domain structure to 1 forest, 3 domain structure

Achieved 99.64% median average on performance evaluations for entire time at Paratransit

Paratransit Incorporated 2012-2015

Information Systems Supervisor

Conducted many interviews for employment and wrote performance evaluations

Managed yearly inventory

Cross-trained staff on Remote Desktop Protocols and implementations of the RDC Manager

Interfaced frequently with the CIO on all major staffing and assignment decisions

Built an office in Boston complete from design to implementation for 22 users including...

oDesign of the environment

oProcurement and shipping of the assets after configuration in Sacramento

oInstallation of servers, printers, routers, switches, workstations, and peripherals

oCreated accounts, group policies, assigned rights, and created roaming profiles

oRedirected user folders and profile redirection to a file server

Used IT strategy skills to find new products and technologies to further the mission of Paratransit

Heavily involved in procurement including a SAN (3 Dell servers and a Nimble Disk Array)

Paratransit Incorporated 2008-2012

Server Technician

Reviewed server logs and reported errors. Then began to solve the errors personally

Maintained DNS, DHCP, GP Objects, ADUC, and WSUS for Windows Server 2003, and 2008.

Involved in yearly inventory

Became involved with procurement (would become more involved later)

Install and configure desktops and printers for small office in Honolulu

Education

AAS Degree (Networking Technology), Heald College (2000-2001)

AAS Degree (Electronics), Heald Institute of Technology (1994-1996)

Certificate (Essential Skills for 1st Time Manager and Supervisor) Fred Pryor Seminars (2013)

Certificate (Sexual Harassment Preventative Training) Fred Pryor Seminars (2013)

Certificate (VDI Bootcamp) Nimble Storage, VMWare, and Cisco (2013)

Certificate (FTA Procurement Program), University of Pacific (2011)

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