Tomi Iluyomade

SUMMARY

Customer-focused Business Systems/IT Professional experienced with a variety of business processes, computer operating systems, applications, and hardware. A skilled communicator with the ability to analyze and resolve complex issues. Critical thinker who diligently meets project deliverables and who consistently exceeds performance standards.

SKILLS

Software

Microsoft Office 2013 & 2010

Mac OS X 10.0

Windows 7, 8, & 10

Active Directory

iOS 10.3.1

Requirements Management

SQL

DOORS

CALIBER

Perl

Open Text ProVision

Visual Paradigm

PROFESSIONAL EXPERIENCE

ROYAL BANK OF CANADA (Toronto & New York)

Business Systems Analyst (2014 -2017)

Identified business needs and determined solutions to business problems

Worked as a liaison among multiple stakeholders and subject matter experts in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.

Conducted weekly stakeholder meetings to determine the scope for upcoming product releases

Defined product requirements and go to market strategies that were effective, technically feasible and addressed

business needs

Constructed screen prototypes and workflow diagrams to describe as-is and to-be processes for functionality

enhancement requests

Created documentation for business and functional design requirements based on improved business processes

and technical enhancement requests

Analyzed technical specifications from developers and quality assurance testers, generating functional

requirements which resulted in significantly improved processes

Developed and delivered payment solutions and services for worldwide clients and partners

Reported project status, proposed suggestion and alternative solutions on issues that could impact deliverables

on a daily, weekly and monthly basis

Met with developers and quality assurance testers weekly to review requirements, technical design documents

and test scripts for upcoming product releases

Participated in daily standup calls to discuss product release progress and potential blockers that needed to be

reviewed and rectified while updating requirements and user stories

Worked hand in hand with the data architects to conduct data mapping for our Business Reporting application

Created and maintained user stories and requirements product backlog

Conducted industry and product research and analysis

Stewarded the Software Development Life Cycle on projects from initiation to delivery.

Provided different Lines of Business within the financial industry globally with functional and technical services which were focused on Merchant reporting tools for invoicing, boarding and host access as well as Virtual Terminals and Application Programming Interface (API).

OAKFIELDS INNOVATIONS (Columbia, MD)

Network Administrator (2011 – 2014)

Provide IT support by evaluating and troubleshooting technical problems.

Provide technical support on multiple computing and mobile platforms.

Understanding of proprietary applications.

Provides backup support to other members of the team.

Modify user accounts using Active Directory.

Configure and troubleshoot software, hardware, and networks; activate and unlock user accounts, configure active directory user administration tools, and provide remote access services via VPN.

Study complementary networks of hardware and software to collect, filter, process, create, and distribute data.

EDUCATION

Liberty University

B.S., Information Systems: Data Networking (Expected Grad. August 2017)

Howard Community College

A.A., Criminal Law and Justice

PROJECTS / CERTIFICATIONS

The P Company & The P Events (Mobile Application)

Network + Certification

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