Customer Service Air Force
Resume:
Robert Koehling
*** ******* ***** ******, ** ****5
972-***-**** *********@*****.***
https://www.linkedin.com/in/robkoehling
JR. NETWORK ADMINISTRATOR
U.S. Air Force Veteran and Certified IT Professional, with a Bachelor’s Degree in Logistics that loves to teach others how to avoid the same technical issues over and over by offering effective solutions. Industry experience includes: leadership, customer service, PC hardware, and network troubleshooting. Service orientated personality that enjoys helping others with their technical problems.
TECHINCAL SKILLS
Basic Network Infrastructure
VLAN’s and Switching
Wireless Network Support
Internet Protocol (IP)
Routing Protocols
LAN/ WAN
Wired and Wireless Security
Data Security and Recovery
Network Security and services
Mobile Device Containerization
OS Virtualization
Rights and access management
Remote Management
Computer architecture
Basic Network Troubleshooting
Mobile Device Administration
Computer Diagnostics and repair
Wireless Network Administration
Subnetting and IP Addressing
Implement mobile solutions including laptops, tablets and mobile communication
Operating System installation: Windows 7, Windows 8, 10
OSI Model Internet Protocol (TCP/IP)
Clean Malware and virus infested computers
Install, configure and troubleshoot wireless access points
Troubleshoot and repair laser, thermal and inkjet printers
OS Virtualization
Computer architecture
Implementing mobile solutions including laptops, tablets and mobile communication
Data Security and Recovery
Clean Malware and virus infested computers
Reimage computers from multiple media sources
Troubleshoot and repair laser, thermal and inkjet printers
Install, configure and troubleshoot wireless access points
Provide quality customer service
Basic Network Infrastructure
VLAN’s and Switching
EDUCATION AND CERTIFICATIONS
MyComputerCareer, Dallas, TX May 2017
Information Technology System Administrator Program
World Class Information Technology Professional. Honor that requires 90% GPA, 90% attendance rate, and four certifications within first 6 months of the program.
Certifications Earned :
(CCENT) Cisco Certified Entry Networking Technician
MCP Windows 7
CompTIA A + CE
CompTIA Network + CE
CompTIA Server+
MTA Networking
MTA Mobility and Devices
MTA Operating Systems
MTA Security
Alternative Certification for Teachers – Dallas, TX August 2016
Texas Teacher Certification Program
Embry-Riddle Aeronautical University December 2015
Bachelor's Degree in Technical Management - Logistics
Graduated Magna Cum Laude, GPA: 3.77
Community College of the Air Force August 2005
Associate in Applied Science, Mechanical and Electrical Technology
Community College of the Air Force August 2005
Associate in Applied Science, Electrical Systems Technology
WORK EXPERIENCE
The Home Depot, Flooring and Decor Specialist September 2016 – Present
Directs customers by escorting them to racks and counters; suggesting items.
Advises customers by providing information on products.
Helps customer make selections by building customer confidence; offering suggestions and opinions.
Documents sale using CRM software by creating or updating customer profile records.
Processes payments by totaling purchases and processing checks credit cards in a POS system
The Brandt Companies, Service Supervisor September 2014 – July 2015
Program manager for all maintenance activities during the startup and certification of the new Parkland Hospital central utility plant.
Negotiated the initial inspection of nearly 500 individual pieces of equipment within the new Parkland Hospital, allowed new building operators a map of all equipment and initial start date for all equipment for regulatory certification.
Supervised all maintenance; service, and system upgrade actions at 20 Parkland community clinics throughout Dallas County
Carrier Corporation, Service Supervisor September 2010 – September 2014
Accomplished customer service human resource objectives by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees.
Achieved customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, completing audits; determining system improvements; implementing change.
Met customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determined customer service requirements by conducting surveys and analyzing information
Accomplished information systems and organization mission by completing related results as needed. Tasks typically involved updating systems and analyzing the data within those systems to determine goals that meet organizational mission goals.
United States Air Force, Enlisted Accessions Recruiter October 2006 – August 2010
Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
Interpret and explain human resources policies, procedures, laws, standards, or regulations.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
Confer with management to develop or implement personnel policies or procedures.
Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate.
United States Air Force, Non-Commissioned Officer in Charge of Facility Manager Training December 2001 – September 2006
Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
Develop, implement, or evaluate maintenance policies and procedures.
Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
United States Air Force, Facility Manager December 1998 – December 2001
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Inspect work performed to ensure that it meets specifications and established standards.
Establish and implement operational standards and procedures for the departments supervised.
Investigate complaints about service and equipment, and take corrective action.
Maintain required records of work hours, budgets, payrolls, and other information.
United States Air Force, Electronics Laboratory Technician/Trainer January 1994 – December 1998
Install and configure new equipment, including operating software or peripheral equipment.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Test new systems to ensure that they are in working order.
Operate machines to test functioning of parts or mechanisms.
Reassemble machines after making repairs or replacing parts.
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