Active Directory Technical Support
Resume:
DANIEL LOPEZ
Sparta, NJ *****
ac0v9z@r.postjobfree.com
EXPERIENCE:
Miraca Life Sciences 07/2014- Present
Onsite IT Support Technician Union, NJ
Work tickets assigned via the Help Desk system and respond to calls on the Help Desk Phone line. Focus is primarily end user desktop and laptop related issues, but may also be assigned server level work as appropriate.
Configure and build end user laptop and desktop computers.
Monitor and maintain assigned server based systems to ensure maximum uptime and reliable operation. Includes management of disk space, review of event logs and taking corrective action, as required.
Processing User Access requests for network credentials using Active Directory and all company-wide applications based on roles.
Responsible for processing and tracking New Hire, Temp / Contractor, access change, and Termination requests
Create and maintain documentation related to troubleshooting, system configurations, internal IT procedures, and end user procedures.
Research, test, and implement products and systems required to meet business objectives.
Respond to alerts and emergencies during on-call assignment.
Monitor status of end user PC security updates and Anti-virus definitions.
Installs, configures, maintains, and troubleshoots a wide range of software and hardware for laboratory support and corporate end-users
Accepts other duties as assigned.
Tory Burch 03/2014-07/2014
Temporary IT Account Administrator New York, NY
Work to ensure that Identity Access Management initiatives are implemented in a stable and timely fashion.
Administers User accounts and resource access rights in Point of Sale software such as Demandware and RLM and Windows Active directory and Office 365.
Installs, configures, maintains, and troubleshoots a wide range of software and hardware for store support and corporate end-users.
Performs hardware/ software upgrades to existing computer equipment as needed.
Performs other duties as assigned by IT Manager.
Provide suggestions on how to improve existing process and document procedures for department.
Ensure appropriate process for account change, both maintenance and on/off-boarding are followed
First Republic Bank 08/2013-12/2013
Access and Identity Security Administrator New York, NY
Assisting with the development of functional and role-based access templates (based guidelines and requirements provided by Information Security and the business unit owners)
Building access templates to support these functions/roles
Processing access requests
Developing the processes and procedures to support the above access assignments
Analyzing access requests for proper format and authorization
Maintaining access request documentation
Properly administering access exceptions, supplying escalation and senior management risk sign-off.
Managing remote access tokens and related server access.
Reviewing applied access for consistency and integrity.
Working with Information Security to maintain access per security administration policy.
Terminating obsolete access, as necessary.
Trouble shooting access problems.
Supporting periodic certification of existing access.
Manages access to all designated systems and applications supported by Information Systems.
Responsible for processing and tracking New Hire, Temp / Contractor, access change, and Termination requests.
Responsible for Outlook / Exchange access administration and RightFax accounts
Responsible for reviewing all existing access to ensure it remains compliant with security policy and all exceptions have been properly documented and authorized/approved.
Responsible for developing functional and role based access groups and/or templates per policy and implementation standards.
Responsible for working with Information Systems and IS Engineering to properly administer access to Active Directory.
Works with Internal/External Auditors and/or Examiners to fulfill access authorization and/or other access reporting requests.
Responsible for the administration of Safeword remote access authentication tokens.
Responsible for access reporting on/from all supported systems/applications, as applicable.
Provides timely follow-up and verification related to systems or application requests.
Ensures user systems and application IDs work properly.
Responsible for updating and resolving request tickets in tracking database and ensuring timely settlement of assigned user requests and issues.
Responsible for creating and updating work orders related to assigned tasks.
Develops and implements training material for fellow Technical Support team members.
Works closely with fellow Technical Support team members.
NBA 12/2012- 08/2013
InGame Technician Secaucus, NJ
Responsible for technology operations for all NBA, WNBA, and Developmental League games.
Project work for equipment refreshes during non-game season.
Support game and broadcast related applications and systems before, during, and after games. This includes NBATV, NBA.com, DMM, NBA Stats Channels, Stats, and Arena systems.
Proactively monitor applications and systems, addressing and resolving issues as they arise, and coordinating resolution with other departments where applicable.
First line of defense to troubleshoot and resolve software, hardware and network issues related to Digital Media, NBA Digital, NBA Corporate Network, NBA HSAN and connections to partners and third parties.
Execute designated Pre-game Operation Check-in procedures for Stats and HSAN connectivity; escalate to on-call staff when required
Work with Broadcast Operations and Engineering departments to resolve issues with Digital media, feeds and international broadcasters.
Support NBA Helpdesk operations during pre-defined TOC hours to resolve issues with equipment, connectivity, outlook/email
Provide testing support of Team and Arena and Event projects as needed
Support Team and Arena group during events as needed
PSE&G 01/2009-12/2012
Sr NOC Technician Newark, NJ
Monitors the production environment helping to ensure that network integrity is maintained, batch processing is completed and service level agreements are met
Provide day-to-day maintenance and support of IT applications and infrastructure
Responsible for operating and maintaining production systems, as well as providing hardware/software equipment support.
Monitor systems operations, network infrastructure, trunked radio system, microwave systems, SNA circuits, and data circuits
Analyze problems or malfunctions, take corrective action, and/or coordinate corrective action with system engineering or vendors as appropriate
Perform remote diagnostics on analog/digital/frame relay circuits via Cisco IOS commands
Document problems and their resolutions using Service Now and Remedy ticketing systems
Participate in the management of any new infrastructure added to the network and ensuring that it is included in the network monitoring and management tools
Maintain Data Center security through temporary access lists and controls
Perform related duties as assigned or requested and maintain and apply working knowledge of PSEG standards for Business Controls and meet management's expectations for effective internal business controls
Handle active directory security, SAP, and VPN RSA requests that include account unlocking, password resets, and login issues.
Provide support and troubleshooting for users IT related service requests
Monitor and respond to network intrusion alerts using Cisco's Mars system.
Monitor and troubleshoot the status of the staging and production server environments which included Windows, Unix and Linux servers using HP Openview, Netcool, Sitescope and Tivoli.
Part of the incident and problem management team in trying to determine root cause of outages
Provide support for enterprising computing hardware and software platforms
Recognize alerts and provide first line of support
Follow escalation procedures for complex issues
Scheduling and installation of computer and network equipment in Data Center
Participate in daily service and incident review meetings to resolve severity one production issues, determine root cause, and implement solutions
Communicate outages to all affected users and internal staff via emails, bulletins, and voicemail announcements as necessary
Maintain server operating systems up-to-date with patches and updates
Run nightly scripted maintenances on servers both Unix and Windows
JMK Auto Sales Springfield, NJ 02/2008-01/2009
IT Support/System Administrator
Provide the dealership (BMW and Saab) with IT support including managing AD account and application accounts
Liaison with 3rd party vendors on resolving any issues that prevent normal dealership operations
Manage 250-300 user network which includes Ethernet users and wireless users
Manage PBX phone system (Avaya IP Office) and Provisioned users with RightFax accounts
Assess and purchase computer equipment necessary for dealership operation
Ernst and Young, Lyndhurst, NJ 07/06-02/2008
Operations Support/Data Center Engineer.
Daily monitoring of critical server tasks, analysis & problem resolution of misc. events log files, data drive disk space, replication conflicts, mailbox's for dead mail, replication events cluster replication using Netcool and HP Openview, among other utilities
Providing 2nd level support for internal Help Desk to resolve administrator issues with Windows Server 2003 and specific E&Y applications
IT Service Management (ITSM) based on ITIL best practices
ITIL Service Support areas of Incident, Problem, Change, Release and Configuration Management
Support for Windows Server 2003 and Domino 6.5 to Domino 8
Blackberry Enterprise Server 4.1, BES Administration & user maintenance, creations, deletion, activation problems
Diagnose and troubleshoot domino server crashes
Daily management, analysis and troubleshooting on Lotus Notes mail files and users.
Managed the tape library for daily operations including monitoring backup jobs, ejecting tapes, sending off-site, labeling, etc…
Incident & Problem management, ITIL Foundation v3
Notifying upper management and affected users about system outages and duration
Provide daily monitoring, analysis & troubleshooting of Domino applications
Responsible for providing research analysis for problem and incident management
Logging and analyzing complex requests via Remedy Call Tracking System.
Dispatching requests to the appropriate work queues
Monitoring and reporting Global network outages using the What's Gold management software.
Assisting Management on issues related to the infrastructure outages
Coordinating with Department managers and engineers to troubleshoot incidents and finding root cause
Escalate issues to upper management when necessary
Research and implement solutions for root cause of incidents and problems
Document incident and problem solutions in knowledge base
Rabobank International, Jersey City, NJ 07/04-07/06
Application Security Administrator
Perform user access control administration on a daily basis across multiple technology platforms to ensure the
protection of information assets and systems which include Windows 2000, XP, UNIX, and VMS.
Manage network accounts in Active Directory and on Unix/Solaris systems.
Monitor and audit security logs for suspicious activity; perform investigative follow-ups.
Meet with external auditors to review and formulate responses to audit findings.
Participate in security planning and testing for future application system implementations.
Function as firm's primary contact for security-related issues and directives.
Perform periodic user access level re-certifications on various systems/applications.
Develop, implement and enforce Corporate Information Security policies, strategies and standards.
Perform email content monitoring and URL monitoring.
Develop, maintain and communicate Security Awareness program to user community
Performs other Information Security projects / duties as needed.
Keep record of trouble tickets in BMC Remedy
Managed user accounts and passwords in BMC Remedy V6
Provide support to users in Latin America offices
Provisioned users with RightFax accounts
Marsh Inc. Hoboken, NJ 04/04-07/04
Helpdesk Technician
24/7 technical support for over 10000 company users
Keep a record of trouble tickets in BMC Remedy
Provide support to users in Latin America offices
Troubleshoot Lotus notes R5, R6, and 6.5, Outlook 2000-2003, Windows 2000 and XP
Escalated server issues as necessary
Created PC images using Ghost and deployed onto PC's for rollout
Build machines from the ground up and troubleshoot hardware issues
Manage network accounts in Active Directory
Manage VPN accounts for remote users using RSA
Managed macros, user accounts and terminated users in BMC Remedy
Escalate server outages by contacting respective server representatives
Troubleshoot Blackberry devices to ensure synchronization, email receipt, etc…
New York Methodist Hospital - Brooklyn, NY 04/03 - 04/04
Lead Helpdesk Support Specialist
Install Citrix Neighborhood, Reflections, Novell Client, BMC Remedy, and Extra for Netware software.
Format hard drives, create and install PC images, troubleshoot hardware problems, network connection problems
Managed user accounts, passwords and macros in BMC Remedy
Respond to customers' telephone inquiries concerning support requests, systems status, and network connectivity.
Create new users and execute Novell password and Cerner Millennium password resets.
Implement TCP/IP address on Laser Jet 4050N printers and add printers on PC.
Diagnose hardware and software problems through research, isolation, and resolution steps using various automated systems.
Report and document problems with procedures and make suggestions for improvements
Excellent QA testing due to the upgrade of Cerner Classic to Cerner Millennium on Windows 98, 2000 and XP operating systems.
JP Morgan Chase, New York and New Jersey 06/1999-03/2003
Desktop Support Technician
Dell rollout and replacement of 13,000 remote site Teller workstations, Super Teller and Management Platforms
Uninstall all legacy systems and monitors, package and remove
Unload, unpack, build and install new Dell Optiplex Gx260 2-Gig workstations with Flat Screen monitors
Connect and test branch: Terminal Printers, VSR card swipes, TCU cash dispensers and network printers
Run Pre-sync VB scripts and post-sync HP DTA installs after network synchronization
Upgraded hardware on client laptops according to company specifications and Lotus Notes R5.
Troubleshooted computer equipment which included laptops, desktops, printers, PDAs, scanners, copiers, software including Office 98-XP, and connectivity problems, and rightfax
Created and managed images for the upgrades using Symantec Ghost
Installed Virtual Private Network software provided by company
Keep record of trouble tickets in Remedy
Repaired network equipment which included Cisco WAP and Windows 2000 Servers
EDUCATION
InfoSec Institute, Dulles, VA
Certified Ethical Hacker V9 Certification, CEH 2017-2020
Essex County College, Newark, NJ
Major: Computer Information Systems Degree: AA GPA: 3.3
Chubb Institute, Parsippany, NJ
Major: Technical Support Specialist Certification: (A+) Certification GPA: 4.0
LANGUAGES:
Fluent in Spanish which includes reading, writing, and speaking.
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