Customer Service Medical

Cheryl Mildor

**hll **** N. Course Lane #***

Pompano Beach, FL 33069

Cell: 914-***-**** Email: ********@*****.***

ADMINISTRATION CAREER PROFILE

Seeking to transfer a broad-based skill set of 16+ years of experience in the medical, patient relations, billing& coding, A\R and practice operations field.

Results-focused Quality-driven professional with extensive experience in MedicalBusiness Consulting, A/R Specialty, Patient Relations, Contracts & Negotiating, Marketing & Billing- demonstrating consistent achievement of objectives, strong communication/ written skills, service skills, dedication to quality of patient care and organizational goals. Ten years with a track record of providing excellent healthcare services to a diverse population. Knowledge of all major medical in/out of network, fee schedule negotiating.

Core Knowledge & Skill Areas: Athena Health Care Systems

Physical Therapy Mgmt.

OrthoviscMgmt

Billing & Collections

Training mgmt

Medical Records Mgmt.

In/Out network Ins specialist

Relevant

Experience

New York Orthopedics Specialist, P.C. Scarsdale, NY 2013-Present

Physical Therapy Manager (2013-Present)- promoted

To provide continuous quality improvement with the most efficient skills in healthcare organization, patient care, clinical performance and evaluating the financial impact of clinical decisions. I recently just brought abroad physical therapy and DME.

Supervise Physical Therapy, DME, and orthopedic dept.

Supervise all front and back administrative, job descriptions, hours, disposition, delegation, follow-up, vacations, sick time,

Handle all internships

Triage and training for heavy volume switchboard, scheduling, registration, co-payments, mail, filing, faxing, scanning, computer issues, medical records

Medical records

Ensure that the janitorial and the maintenance staff are keeping the medical facility clean and well maintained.

Purchase orders, inventory and negotiating

Surgery Booking, pre op teaching/post up

New York Orthopedic Specialist, P.C. Scarsdale, NY Promoted 2012-2013

Medical Legal Liaison Director 2012-present promotion

To direct and coordinate office medical legal services with IME companies, attorneys, and physicians

Independent Medical Examinations preparation and negotiating

Narrative preparation and delivery turnaround time 24 hours

Chart review, record review, court testimony preparation

Phone deposition/ in person deposition coordinate all parties

Meet with attorneys/ marketing our services

Workers Comp/ No-fault

Liens and personal injury

New York Orthopedic Specialists, P.C. Scarsdale, NY 2011-Present

Front office supervisor 2011-present

Supervised performance of team members, interceded as necessary to resolve problems, and delivered training on improving efficiencies and customer service. Deliver excellent office skills, patience, and strong communication skills.

Training all new incoming staff, Inventory, purchase work orders

Ins verification, workers compensation, no fault, all major medical

Answer phones, scheduling, registration, referrals, co-payments, deposits, mail

Medical records, maintaining records, files, Prepare correspondence reports, forms related to the department, coordinate meetings and department events

Billing to include charge entry, rejected claims, posting, refunds, patient bills, billing work list, track billing batches, collections

Review the work of a small office, analyze and resolve office administrative problems

Prepare all orthovisc injections and negotiate prices

Schedule lunches and meetings for the Doctor

Assist practice manager when on vacation or out sick

Bone and Joint Associates/ Therapy, White Plains, NY 2002 – 2011

Surgical Coordinator for several surgeons (promotion 2010-2011) Orthopedic Dept transfer

Biller & Reception (promotion 2002-2010) Therapy Dept

Receptionist (2000-2002) Therapy Dept

Held full responsibility for billing, A/R & front office. Supervised staff, interceded, resolved patient problems, and delivered training on improving customer service. Strong Mulitasking skills.

Training all new incoming staff, Inventory, purchase work orders

Credentialing, Ins verification, workers compensation, no fault

Answer phones, scheduling, registration, referrals, co-payments, deposits, mail

Medical records, maintaining records, files, Prepare correspondence reports, forms related to the department, coordinate meetings and department events

Billing to include charge entry, rejected claims, posting, refunds, patient bills, billing work list, track billing batches, collections, manage unpostables, appeals, A/R aging report

Review the work of a small office, analyze and resolve office administrative problem

Assisted physical therapist to include exercises, patient mobility, hot/cold packs, set up electric stim.

kept treatment area clean and organized, laundry, supervise patients at risk of falls

Book surgeries for several surgeons

Obtain precept for surgeries

Book follow up appt for post ups

Provided patients with all necessary paperwork

Organized calendar for surgeons

professional development

Westchester Community College, White Plains, NY 2007-2009

AS, Behavioral Science

References Furnished Upon Request

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