Rosa M. Isassi

*** ******* **., ******** ** ***14

Mobile Phone: 303-***-****

E-mail: ac0v8u@r.postjobfree.com

Objective: To obtain a position in a professional environment, that would enable me to contribute to business success through the utilization of my strong administrative and Supervisory skills, as well as my experience in customer service.

Detailed Experience:

June, 2016 to June 2017

* I have been looking for a position with a good company. Have volunteered with a non-profit organization, The Flying Y Ranch with accounts receivable, transportation and housekeeping. Also taking classes on the internet to start a new career in investments thru an IT company.

MANPOWER (IBM) 100 Manpower Place, Milwaukee, WI, Apr 13 to May 16

IBM Software Customer Service

• Resolve customer problems promptly and accurately.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Lender Processing Services, Westminster, CO Mar 12 to Apr 12

Preservation Processor

• Confirm Preservation services are performed correctly and in a timely manner.

• Ensure that the client is billed and suppliers are paid in a timely manner.

• Provide the client with up-to-date information on the current condition of a property.

• Preservation Processor.

Echosphere L.L.C., 9601 S Meridian Blvd., Englewood, CO Sept 09 to Oct 11

Dish Customer Service

• Customer Service Problem Res Rep II.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Convergys Government Solutions, 201 E Fourth Street, Cincinnati, OH Nov 06 to Oct 07

Medicare Customer Rep

• Medicare eligibility, enrollment,& coverage.

• Preventive Services, order Publications & provide referrals.

• Check to ensure that appropriate changes were made to resolve customers' problems. U.S. Postal Service.

• Resolve customers’ requests to track letters, packages, etc., in the U.S. & Abroad.

• Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

• Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

• Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

Education:

EI Paso Community College, Associates in Liberal Arts, 1979 to 1982

1984 to 1986 Certificates:

Human Relations, Banking, Word, Excel, Medicare Rep 1 & 2, USPS Universal Training Convergys International Training, Life Skills, & Workkeys Silver Certificate

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