Customer Service Professional Experience
Resume:
LaWanda Bragg
Barnwell, SC
ac0v6e@r.postjobfree.com
Professional Experience
Orchids Paper Products, Barnwell SC
Op-Tech/ Wrapper Operator
December 2015- current
Work safely in a multi-functional team environment and handle multiple priorities. Have the ability to work with high speed advanced manufacturing equipment safely, effectively and efficiently Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance. Set up and operate production equipment in accordance with current good manufacturing practices and standard operating procedures. Calibrate or adjust equipment to ensure quality production, using computerized HMI. Set up and verify the functionality of safety equipment. Monitor and adjust production processes or equipment for quality and productivity. Troubleshoot problems with equipment, devices, or products. Plan and lay out work to meet production and schedule requirements. Start up and shut down processing equipment. Prepare and assemble materials. Provide advice or training to other technicians. Measure and record data associated with operating equipment Keep production logs. Clean production equipment or work areas. Provide production, progress, or changeover reports to shift supervisors. Select cleaning materials, tools, or equipment. Build packaging for finished products. Package finished products. Clean scrap materials for recycling or reuse, such as preparing aluminum scrap for cold-bonding processes or preparing paper for pulping or ink removal processes. Separate scrap or waste materials for recycling, reuse, or environmentally sound disposal.
Starbucks/Kroger, Aiken, SC
Cashier/Barista
July 2015-Sept 2015
Greet customers and guest as they enter establishment. Help spark revenue through sales techniques. Prepare and serve beverages in timely manner. Accurately maintain cash resources by computing sales prices, receiving and processing payments. Demonstrate excellence in service and hospitality utilizing invaluable interpersonal communication skills. Effective when working under pressure and manages time efficiently. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
FWF Logistics/ Landstar, Augusta, GA
Freight Dispatcher/Broker, Independent Agent
March 2015- July 2015
Negotiated and arranged transport of goods with shipping or freight companies. Notified consignees or customers of the arrival of freight. Filed, typed, and operated standard office machines to prepare freight bills, bills of lading, invoices, and other shipping documents. Oversaw the delivery of goods, maintained delivery schedules and tracked deliveries to ensure deliveries were met. Monitored issues such as accidents, safety concerns, or licensing issues and took the appropriate reports and action.
H&R Block, Silver Bluff Commons, Aiken, SC
Client Services/Receptionist (part-time seasonal)
December 2014- March 2015
Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Receive payment and record receipts for services. Schedule appointments and maintain and update appointment calendars. File and maintain records. Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided. Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Barnwell County Sheriff's Office, Barnwell, SC
E911 Dispatcher
March 2004-June 2014
Questioned callers to determine their locations, and the nature of their problems to determine type of response needed. Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city. Determined response requirements and relative priorities of situations, and dispatched units in accordance with established procedures. Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Maintained access to, and security of, highly sensitive materials. Learned material and passed required tests for certification
Allendale County Sheriff's Office, Allendale, SC
E911 Dispatcher
January 2003 - March 2004
Questioned callers to determine their locations, and the nature of their problems to determine type of response needed. Received incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city. Determined response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Entered, updated, and retrieved information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Maintained access to, and security of, highly sensitive materials. Learned material and passed required tests for certification.
Barnwell County Hospital
Admissions Clerk/ Medical File Clerk
January 2000-January 2003
Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff. Answered telephones and directed calls to appropriate staff. Asked questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency. Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations. Ensured payment for services by verifying benefits with the person's insurance provider or working out financing options. Completed insurance or other claim forms. Received and routed messages or documents, such as laboratory results, to appropriate staff. Protected the security of medical records to ensure that confidentiality was maintained. Reviewed records for completeness, accuracy, and compliance with regulations. Retrieved patient medical records for physicians, technicians, or other medical personnel. Copied and released information to persons or agencies according to regulations. Processed patient admission or discharge documents. Assigned the patient to diagnosis-related groups (DRGs), using appropriate computer software. Identified, compiled, abstracted, and coded patient data, using standard classification systems.
CVS Barnwell, SC
Shift Supervisor
February 2000 - January 2003
Provided customer service by greeting and assisting customers. Responded to customer inquiries and complaints. Assigned employees to specific duties. Examined merchandise to ensure that it was correctly priced, displayed and t functioned as advertised. Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Exchanged merchandise for customers and accepted returns. Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
Barnwell High School, Barnwell, SC
High School Diploma, June 1988
Graduate of AMAN Professional Nursing Institute, Aiken, SC
Certificate of Completion in CNA
CPR Home Provider Certified
References
Tamela Tucker, Aiken County/Barnwell Co Solicitor's Office, 803-***-**** ext. 4
John H. Mole, Owner/Operator Mole Funeral Home, Barnwell, SC 803-***-****
Sharon G. Wise APRN-BC, Owner Health Wise Family Practice, Barnwell, SC 803-***-****
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