ITIL Expert, PMP, Six Sigma, Six Sigma Lean, CobIT, Leadership, CIO

Mark Turner

Chief technology officer with consistent success

creating mission- critical transformational change 214-***-****

Dallas/Fort Worth, TX

ac0v5t@r.postjobfree.com

www.linkedin.com/in/MTurnerCIO

Profile

Innovative technology executive with more than 20 years of experience building high-performing teams, delivering projects on time and partnering with senior executives.

Strategic contributor and transformational leader passionately focused on delivering measurable business results through mission-critical technology systems.

Problem-solver recognized for analytical, communication and collaboration skills.

ITIL expert in technology best practices, IT systems and infrastructure lifecycle management.

Advocate of innovation and collaboration fostering new ideas, achieving best-practice technology design and implementation and mentoring high-potential IT professionals.

Discerning manager who anticipates challenges to maximize success. Competencies

Transformational leadership

Strategic business and IT planning

Goal orientation, project management

ITIL, CobIT, Six Sigma certification

Business P&L, budget management

Coaching and mentoring

Technology infrastructure and innovation

Process improvement

Business integration

Mergers and acquisition

Service management

Agile development

IT governance

Personal accountability

Conflict management

Experience

NBCUniversal, Inc., Fort Worth, TX October 2014 to Present Director of Infrastructure Technologies

Recruited by the president of NBC Television to build and lead a team of highly skilled technology professionals to address technology infrastructure needs focusing primarily on 30 television stations for NBC and Telemundo across the US and Puerto Rico.

Collaborate with business leaders and stakeholders to design, build and implement technical operations best practices that manage technology changes and support business growth.

Implement process improvements to generate enhanced workflows, reduce costs and integrate multiple business units within NBC Universal.

Implement ITIL, CobIT, problem analysis and project management concepts to lead technical staff in implementing process and procedural improvements to reduce costs, increase performance and align technology with business goals.

Achieved turn-around for corporate IT organization by identifying gaps and implementing and improving processes:

o Designed and implemented hiring and onboarding processes that enabled the assembly of a high-performing support team.

o Built formal communication plans, processes and procedures. o Created a performance culture by implementing business/IT performance objectives and a career development program.

Direct technology management activities required for new stations and relocations. Mark Turner

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Partner with HR to minimize disruptions caused by IT management transitions at stations. Dallas Baptist University, Dallas, TX November 2013 to Present University Professor – College of Business (IT management, systems analysis, project management) The Walt Disney Company, ABC, Inc. February 2000 to September 2013 Vice President/CIO, ABC Television, Los Angeles, CA June 2007 to September 2013

As chief information officer, provided vision and leadership in development and implementation of information technology best-practices for ten ABC Television stations nationwide.

Provided strategic and tactical planning, development, evaluation and coordination for all information and technology systems.

Prioritized and organized implementation projects to meet business objectives, including voice, data and office automation.

Ensured the technology infrastructure maintained optimal performance.

Served as an active member of The Walt Disney Company CIO Board. Ensured alignment and set policy, procedure and direction for the entire company.

Implemented technology best practices including training in ITIL service management, systematic problem-solving, project management and governance, significantly reducing costs and time.

Taught 80 technology workshops throughout Disney and provided post-training coaching, resulting in resolution of multi-million dollar problems for Disney/ABC TV.

Empowered autonomous work teams and strategic alliances through supportive leadership, effective collaboration and team-building.

Designed, implemented and evaluated systems supporting end-user computer needs.

Designed and provided oversight for new building network infrastructure for Philadelphia and Houston stations.

Vice President/CIO, ABC Radio, Dallas, TX February 2003 to June 2007

Led multidiscipline technology environments and teams for 75 radio stations nationwide, including Radio Disney and ESPN Radio.

Served as an active member of The Walt Disney Company CIO Board. Met monthly to ensure alignment and set policy, procedure and direction for the entire company.

Stabilized and strengthened staff morale.

Collaborated with stakeholders to support strong partnerships that improved user service delivery and reorganized talent to align service delivery with business needs.

Directed the design and implementation of a custom application for Radio Disney which tracked production of commercial spots for 50+ Radio Disney stations.

Implemented standards and automation processes to improve service delivery. o Developed and implemented technology policies and procedures. o Designed and built a change control management application to effectively address change management, disaster recovery/business continuity plans, inventory (asset) management, resource scheduling and location technical profiling.

Designed, instituted and practiced business continuity and disaster recovery plans. o Conducted complete tests every six months.

o Proved effectiveness during the Northeast blackout of 2003 and in response to the SQLSlammer Virus.

Designed and coordinated the build-out of a state-of-the-art video conference solution for Radio Disney remote studios at Disneyland and Disneyworld: o Facilitated face-to-face meetings between corporate executives and local talent. o Improved remote team management by corporate executives. Mark Turner

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o Significantly reduced travel and communication costs.

Designed, planned and directed the rebuild of the corporate data center.

Provided management oversight for wide-area network upgrades.

Managed technical infrastructure divestiture of ABC Radio from The Walt Disney Company.

Partnered with key stakeholders and led team in accomplishing outsourcing directives for many IT infrastructure services.

Director, Information Technology, ABC Radio, Dallas, TX October 2001 to February 2003 Senior Manager, Information Technology, ABC Radio, Dallas, TX February 2000 to October 2001 ACS Technology Solutions (now TMP Worldwide), Dallas TX March 1998 to January 2000 Director, Information Technology

Crescent Real Estate Holdings LLC, Fort Worth, TX April 1996 to March 1998 Director, Information Technology

Education

PhD candidate, Organizational Leadership, Dallas Baptist University, Dallas, TX, December 2019

MBA, Project Management Concentration, Dallas Baptist University, Dallas, TX, 2012

BS, Criminal Justice, University of North Texas, Denton, TX, 1994 Professional Development

Certified/Certified Trainer, ITIL Expert

Certified, Project Management (PMP)

Certified, CobIT 4.1 Governance

Certified/Certified Trainer, Kepner Tregoe Resolve Program

Certified/Certified Trainer, Kepner Tregoe Problem-Solving and Decision-Making Program

Certified/Certified Trainer, Kepner Tregoe Project Management Program

Certified, Six Sigma Green Belt

Certified, Lean Six Sigma

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