ANALINE MARTIZANO FLORES

Al Fahidi Street, Bur Dubai, United Arab Emirates

#971********* ac0v2x@r.postjobfree.com

Age: 33

Personal Profile

Date of Birth: August 16, 1983

Place of Birth: Don Carlos, Bukidnon, Philippines

Height: 5 ft. tall

Visa Status: Residence Visa

To be a part in an organization that indulges professional growth which

Career

provides challenging and rewarding career while allowing me to utilize my

Objective knowledge and skills.

Strength:

Proven initiative and ability to work with minimal supervision.

Good team player and multitasking capabilities.

Fast learner and dedicated in delivering team success.

Good communications skills such as English and Arabic.

Good command in both spoken and written English.

Have effective time management, task management and communication.

Al Rostamani International Exchange Teller/Cashier July 30,

Working

2013 up to present

Experience

POSITION SUMMARY:

Financial teller/cashier is responsible for providing exceptional customer service

including efficient and accurate transaction processing.

Key Duties & Responsibilities:

Greet the customers entering into the organization and providing excellent

customer service.

Processing remittances such as bank to bank and instant money

transactions all over the world.

Maintain an adequate cash drawer at all times; this includes buying and

selling currency from the vault as necessary.

Balance cash drawer in accordance with company procedures and

regulations including periodic batching of cashed checks.

Assist in ordering, receiving, verifying, and distributing cash or cheque

to the bank.

Processing and paying WPS transaction and constantly monitor rates and

update the team to minimize losses and increase profitability due to

sudden surge and drop in the exchange rates.

Answer customer inquiries and refer customers to the proper service area

for issues that cannot be resolved at the teller line.

Providing additional products including Cashiers Checks, Personal

Money Orders.

Maintains the highest level of confidentiality with all information

obtained.

Promotes the companys products and other services.

Represent the company in a manner that maintains and expands positive

relations with all customers, potential customers and coworkers.

Perform as a team member in allocating and coordinating the work flow

and assisting branch manager and supervisor branch operations.

Contribute to the fulfillment of department and company objectives and

goals.

Comply with all department and company policies, procedures and

regulations.

Emirates International Exchange Head Cashier May 23,

2011 to May 31, 2013

POSITION SUMMARY:

The Head Cashier is responsible for the supervision of a team of cashiers,

providing training, monitoring, and assistance with operational issues.

This position is primarily mobile, proactively visiting registers, providing

direction and support to Cashiers, and ensuring excellent customer service. The

job of cashier includes many things and it is job of accuracy.

Key Duties & Responsibilities:

The first duty of cashier is to greet the customers entering into

organization.

Handling all the cash transaction of an organization.

Receive payment by cash, cheques, credit card etc.

Checking daily cash accounts.

Guiding and solving queries of customer.

Providing training and assistance to new joined cashier.

Maintaining monthly, weekly and daily report of transactions

Responsible for providing excellent customer service.

Buying and selling currencies all over the world.

Reviewing branch local and foreign currency cash hold to eliminate

excess cash holding and eliminating nonessential foreign currencies by

cross selling them to other branches or to the treasury department.

Overseeing that other cashiers must be at their allowed cash holding limit

Constantly monitor rates and update the team to minimize losses and

increase profitability due to sudden surge and drop in the exchange rates.

Processing customer remittances to any part of the world.

Processing and paying WPS transaction.

Assisting branch manager and supervisor regarding branch operations.

Responsible for depositing cash or cheque to the bank.

K.M. Trading Cashier/Sales Clerk/Customer Service Assistant

April 15, 2008 to April, 2011

POSITION SUMMARY:

Responsible for taking money in the form of cash, check, or credit card from

patrons in exchange for food or services. Scans items, provides change, balances

drawer, and processes card transactions. It also provides excellent customer

service. The job of cashier includes many things and it is job of accuracy.

Key Duties & Responsibilities:

Responsible for providing excellent customer service.

Selling products such as ready to wear items and other merchandise.

Help increase store sales by proper use of selling techniques.

Responsible for stocking of front end supplies, cleaning and maintenance

of equipment and surfaces in the service area. Will also contribute to the

maintenance of the overall facility (customer sales area, outside) as

assigned. Accountable for any cash over or shortages while operating a

POS terminal.

Assist in maintaining logbook as trained and assigned.

Ensure that products on display are in place, tidy, clean and attractive to

the customers.

Stock replenishment according to provided number of productsreplace

sold items according to sales report given by the manager.

Know all our products and services better than the competitors.

Know how to recommend and advice of other available products

(UPSELL).

Keep up to date with latest releases in the market and worldwide.

Know the benefits of the products and services from our customers

perspective.

Understand the benefits; the customers hope to get from the products or

services.

Education College

Bachelor of Secondary Education Major in Biology

Licensed Professional Teacher

Central Mindanao University

Year 200120016

Training &

MS office applications (Word, Excel and PowerPoint)

Achievement

Knowledge,

Excellent customer service skills, attentiveness, information retention, tact

Skills & Abilities and diplomacy in dealing with both customers and employees.

Mathematical skills.

Strong communication & organizational skills.

Detail oriented, high degree of accuracy.

Competence with computers, telephone, 10key calculator and other office

machinery. Our people make the difference, and we put relationships first.

Ability to work in a fastpaced environment & under pressure as needed.

The ability to make sound decisions. This may include making onthespot

decisions regarding customer transactions; weighing customer satisfaction

issues with the Banks exposure to loss or fraud and the ability to think

through and rationalize decisions.

Capable of relating to individuals at all levels. As unique situations present

themselves, the incumbent must be sensitive to Bank needs, customer and

employee goodwill, and the public image.

Familiar with retail banking regulations and teller roles and responsibilities

relating to each other.

References

Available upon request.

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

Sincerely,

Analine M. Flores

Applicant

Contact this candidate