PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JOEL JEAN-JACQUES

** ******* ******, ******, ** 02148

H: 857-***-**** C: 857-***-**** ac0us7@r.postjobfree.com Document processing and verification specialist with 6 years experience in healthcare. Skilled in processing documents required by the state.

Knowledge of state Medicaid systems such as

Hcentive, Salesforce, MWS, MMIS/BLT, FMS, and

more.

Proficient in Microsoft words, Excel, PowerPoint,

Outlook and Lync.

Working knowledge of HIPAA privacy and security

rules.

Able to multitask and use different systems to help identify any issues.

Adapt very easy to changes in the workplace.

Able to work independently to meet objectives and

deadlines.

Adapt very easy to changes in the workplace.

Communicate effectively with other team members.

COMMONWEALTH CONNECTOR AUTHORITY (HEALTH CONNECTOR) Insurance Processing & Verification Specialist Boston, MA November 2011 - Current Perform Federal Identification proofing for new members seeking health insurance through the state of Mass. Verify Citizenship, Immigration, Social Security, Residency and income status when required by the state. Process federal mandated proof of health insurance (1095-A) request to current and previous Mass Health Connector members.

Make outreach calls to members when needed.

Identify and solving any member's concern through mail correspondence or eFax. Support other departments such as Training, and the IT department in implementing new procedures and systems upgrade.

PUBLIC STORAGE

Assistant Supervisor Medfor, MA May 2006 - October 2010 Helped potential customers look for the right storage space. Able to understand customers' need.

EDUCATION

Assisted customers in setting up new accounts.Answered customers' question regarding policies and procedures.

Provided day to day clerical needs.

LEAVE OF ABSENCE Clinical Lab Science

Fitchburg State College

Fitchburg, MA

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