Customer Service Representative
Resume:
Alexis D. Lovins
*** **** **** ******* **. Apt. *6
Fenton, MO 63026
ac0us3@r.postjobfree.com
OBJECTIVE
To obtain a position in an administrative setting that will expand my knowledge base and skills as I continue my education and further my career in accounting and business. I have 2+ years experience in the customer service industry and 3+ years working with computers and with different Microsoft Office Programs. EXPERIENCE
Maritz Travel - Quality Travel Reward, Fenton, MO - Travel Agent / Online Support Travel Agent
October 2016 - February 2017
● Booked and confirmed travel arrangements and/or hotel arrangements for the customer both over the phone and online
● Accessed customer's bank account and assisted them in travel related issues they were having on the company's website
H&R Block, Eureka, MO - Tax Professional / Customer Service Representative
November 2015 - May 2016
● Assisted clients in booking an appointment either over the phone or in person to prepare and file their taxes
● Educated clients on the tax laws and processes to ensure them they were getting the best customer service and the right amount back on their return
Bethesda Health Inc., Ellisville, MO - Receptionist October 2015 - February 2016
● Greeted and assisted all of the guests that came to the facility
● Answered all inbound calls and directed them to the proper person/room
● Monitored all residents to ensure their safety
EDUCATION
Northwest High School, Cedar Hill, MO - High School Diploma August 2011 - May 2015
Received 2 years of accelerated teaching for biomedical sciences. Studied web design and also have 3+ years of computer technology. AWARDS
A/B Honor Roll
Academic Excellence (All 4 yrs)
EXTRA EXPERIENCE
Outdoor Animal Sanctuary, House Springs, MO - Animal Caretaker March 2015 - April 2015
● Took care of all of the felines in the facility
Washed, fed, and gave the proper medications to the proper feline
● Washed all of the dishes cages to ensure area was clean and sanitized for the cats
Stuff N’ More Outreach Store, House Springs, MO - Worker March 2012 - April 2012
● Organized books and pamphlets and placed them where they belonged on the self
● Organized Easter baskets and placed them out in the store
● Cleaned up the store and made sure everything was in its proper place
● Greeted and helped customers who came into the store REFERENCES
Dana Airsman, RN - House Springs, MO, Known for 3+ years
John Airsman, Counselor / Teacher at Jefferson College - Eureka, MO, Known for 3+ years
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