Daisha Valentino

**** **** ***** ****

Stone Mountain, GA 30083

404-***-****

ac0urt@r.postjobfree.com

SUMMARY

Motivated Customer Service Representative that is dedicated to providing and maintaining customer satisfaction along with the companies success rate. Reliable, trainable and driven with strong managerial abilities. Proven ability to build rapport with clients and exceed metric expectations

HIGHLIGHTS

Sharp Problem Solver

Attention to details

Adaptability

Attentiveness

Organizational

Efficient Microsoft Office

Efficient in Windows/Apple devices

WORK EXPERIENCE

Driver, Uber

Metro Atlanta Area

08/2016- Present

iOS Senior Advisor

Concentrix

Norcross, GA

04/2015- 06/2016

Answer all incoming calls from iOS Tier 1 advisors

Handle all calls regarding escalations from customers or advisors

Follow-up with customers from open or close tickets

Train all iOS advisors and OX advisors

Maintain exceptional metric scores

Customer Service Rep/ Trainee/ Payroll Analyst

Alpine Access

Denver, CO

08/2013- 10/2014

Answer all incoming calls

Train new employees for their customer service role

Maintain exceptional metrics individual and a team

Enter daily hours worked off phones for training

EDUCATION

Atlanta Tech/ Gwinnett Tech

GED Diploma, Atlanta, GA

10/2013

Strayer University, Online

Bachelor of Science in Accounting

01/2014- Present

REFERENCES

Upon Request

Contact this candidate