Tom Lipke

**** **** **** *****, ****** Park, Florida 32065

651-***-****

ac0ur7@r.postjobfree.com

Areas of Focus: Information Technology

- Qualifications Profile

Innovative, results-oriented, and focused professional with hands-on experience in information technology operations, technical

support, and troubleshooting. Highly efficient at restructuring processes, managing systems, and developing Structured Query

Language (SQL) scripts. Equipped with strong leadership capabilities; complemented with interpersonal abilities in working

effectively with diverse individuals, cross-functional teams, and the management.

- Core Competencies

Process Design and Planning

Project and Technical Development

Core Business Improvement

Database Management

Business Process Development

Software Testing and Implementation

- Professional Experience

Deutsche Bank - Jacksonville, FL

Support Associate 2014–Present

Utilize Oracle-based stock recommendation documentation tools through Edios software and Microsoft Word

Handle the data and table modifications for production and test systems by drafting SQL scripts

Take charge of monitoring and maintaining all databases for critical errors and issues through the use of Geneos

Guarantee timely completion of 700 batch job by utilizing Control-M tools

Directly controlled weekly change management calls and change process for our applications

Black Knight Financial Services - Jacksonville, FL

AIS Application Support 2009–2014

Provided technical support to more than 80 automatic information system (AIS) and business process automation (BPA) applications

Applied second level support in dealing with software and errors

Worked collaboratively with the Process Reengineering Team to timely completion of tasks

Served as a part of Server Farm Relocation Team which responsible in moving 200 servers from one location to another

Drafted related support documents for AIS support and development use

Coordinated with several teams to perform monthly patching and application updates

Teletracking/Hill-Rom - Shoreview, MN

Senior Technical Support/ Team Leader 2007–2009

Rendered second level support to the Microsoft SQL/Sybase hospital workflow software

Worked closely with hospital Lead IT directors and chief information officers (CIOs) to ensure they were getting proper support

Developed screen designs, as well as facilitated testing and trained users on new case tracking system

Presided over weekly support meeting with team members, while establishing support metrics

Held responsibility in planning, testing, and implementing new case tracking system (Microsoft CRM) to the entire office and more

than 200 users

Restructured support process initiatives which led to the customer satisfaction increase from 55% to 80% in six months as well as

open case time reduction

- Earlier Career

Unisys - Eagan, MN

Incident Database Administrator

McKesson - Roseville, MN

Product Support Analyst/Technical Support

- Education

Computer Classes

Relevant Coursework: UNIX Intro to Project Management A+ Certification Class

MS Server 2005 Intro to Programming

Saint Paul Technical College - St. Paul, MN

Coursework in Agriculture/Horticulture

University of Wisconsin - River Falls - River Falls, WI

- Professional Development

Microsoft Certified Solutions Expert (MCSE) Certified Class for MSSQL 2005 Administration

Microsoft Certified Solutions Expert (MCSE) Certified Class for MSSQL 2000 Administration

Introduction to Oracle 9i Administration

Windows 2003 Administrator Class

SCP Support Professional Class

- Technical Acumen

Operating Systems:

Windows XP Vista 7.0, 8.1, 10 UNIX

Database:

Sybase 11.x, 12.x MSSQL 7.0, 2000, 2005, 2008 Oracle 9, 10, 11

Software:

Microsoft Office Suite Adobe Microsoft Visio Microsoft Project Manager pcAnywhere

NetMeeting Terminal Services Cisco VPN Bomgar Lotus Notes MS Server 2003,2005

Case Tracking Tools:

Vantive CRM SDE Service Desk Remedy

Monitoring Tools:

Geneos Control-M WebLogic

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