Customer Service Information Technology
Resume:
OKWARA OSU ENI
Dacula, Georgia, 30019
******.*****@*****.***
Summary
Objectives
Education
A customer care representative who excels at analyzing, prioritizing and completing tasks in a professional manner.Consistently recognized for skill in handling customer inquiries,complaints,billing questions,payment extensions and service requests.Tech-savvy with a strong background in business to interface with sales,marketing and consumer affairs divisions.Efficient in conflict resolution and reestablishment of trust. Utilizing experience and adhering by business ethics to contribute to organizational growth.
To work with efficiency, diligence and integrity required to take the company to the next level, maximize profits while establishing strong customer relationships. My proactive approach and experience can help in achieving the customer satisfaction.
A goal to collaborate with the team in my organization and further enhance the company's success and reputation. Seeking a fulfilling position in the customer service industry that offers growth opportunities and allows me to utilize my leadership skills and experience.
To secure a career in which the corporate culture and policies of an organization which allows me to use my experience and knowledge in customer service.
To join an organization that offers me a constructive workplace for communicating and interacting with customers and people.
Obtain a position as a team-player in a people-oriented organization.This will enable me maximize my experience in a challenging environment to achieve the corporate goals. My MBA will equip me with mastery in fundamental economic principles and general management competencies such as managing conflict and managerial communication. I have been introduced to new strategies for success in business and entrepreneurship. I have an understanding of the realities of the managerial processes such as decision-making, establishing evaluation criteria, determining trade-offs and estimating probabilities and risk. This program will enable me work within an established business environment or an entrepreneurial setting. Keller Graduate School of Management
Masters of Business Administration (MBA) General
Management
Atlanta, Georgia
Enrolled December 2016
Graduated with honors after completing a 1 Year Post Graduate Diploma Program. The program was developed with input from national and international business leaders in Nigeria. It afforded me with a multidisciplinary perspective covering courses business communication, information technology, business management, marketing, and organisational theory and behavior. The program gave me a broader scope on global business issues and enlightened me on how large,medium and small businesses are going global.It was a wonderful and highly appreciated experience Rivers State University of Science and Technology
Post Graduate Diploma (PGD) Business Studies
Port Harcourt, Rivers State
Graduated August 2005
Port Harcourt, Rivers State
Employment History
Hobbies & Interests
My B.Sc. in Banking and Finance equipped me with the analytical knowledge of economics,banking, accounting, business law and finance. I acquired the intellectual skills to work in the financial services sector.I am familiar with how financial intermediaries and institutions operate including the structure and functioning of financial markets. I am knowledgeable about the pricing of financial assets including why and how corporations choose and issue various types of assets Rivers State University of Science and Technology
Bachelors of Science (B.Sc.) Banking and Finanace
Port Harcourt, Rivers State
Graduated March 2002
Assisting customer in product searches on the Global Industrial website. Processing customer orders by credit card and purchase orders over the phone. Assisting corporate customers establish open credit terms. Creating quotes for both individual and corporate clients. Ensuring efficiency in discharging my duties to enhance customer satisfaction. Global Industrial
Inbound Sales Representative
Buford, Georgia
January 2016 - February 2017
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 300 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Lead customer service representative for handling challenging customers and assisting in the training of new agents and representatives.
Instrumental in attaining the highest customer service ratings (as determined by external auditors)- earning 90% marks in all categories which include communication skills, conflict resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Consistently upgrading knowledge on customer service by voluntarily attending training and seminars when opportune. Aesthetica International
Customer Care Representative
February 2005 - January 2015
Answered inbound calls in support of customer needs. Processing customer orders by credit card and purchase orders over the phone. Performed queries in multiple databases.
Assisted in the creation and management of the company's customer relationship management system. Creating quotes for both individual and corporate clients. Coordinated with senior staff and escalated customer requirements and issues as per requirement. Value Factors LLC
Customer Care Agent
March 2002 - February 2005
Chess: I have been an avid chess player from childhood. Chess is a game that teaches about life. It teaches that to acheive your goals you must persistently work towards them. Reading: I have always loved to read inspirational books,journals, fictional and non-fictional novels. A few great books I have read are Vendetta by Marie Corelli, Barbarians at The Gate by Bryan Burruough and John Helyar, Accidental Empires (How the boys in silicon valley make their millions battle foreign competition and can't even get a date) by Robert X. Cringely,Gifted Hands by Ben Carson, The Economist US and UK Editions and Businessweek US Edition to name a few.
Running: Running is a hobby I've just imbibed because all my neighbours run and it's healthy. If you can't beat them,you join them.
Soccer: I started playing soccer at the age of 9. It is game I love and enjoy. Soccer is also a very technical game which requires speed,strategy and skill. It is also currently the most popular game in the world. Professional Skills
Languages
References
Interpersonal Communication: Advanced
Change Management: Advanced
Leadership Skills: Advanced
Written and Verbal Communication
Skills:
Advanced
Computer Skills: Advanced
Critical thinking and Problem solving
skills:
Advanced
English: Native
Professor Ifeanyi Obguaja
Academic Professor in Leadership and Organizational Behavior
********@*****.***
Devry University Keller Graduate
School of Management
Professor Tanya Cannon
Academic Professor of Managerial Applications of Information Technology
*******@*****.***
Devry University Keller Graduate
School of Management
Kelly Hackney
Supervisor
Global Industrial
2505 Mill Center Parkway
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