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Customer Service Representative

Location:
Topeka, KS, 66604
Posted:
June 14, 2017

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Resume:

Cassandra Barr

**** ** ******* ***

Topeka, Kansas 66604

785-***-****

ac0umx@r.postjobfree.com

Objective: An interesting position with a growing company as a administrative assistant utilizing my skills in multitasking and customer service. Experience:

Enterprise Holdings Portland, Oregon & Topeka, Kansas Customer Service Representative 07/2015 to Present

-Portland, Oregon

y Arrive before business hours to set up and prepare the office for the daily rentals at Portland International Airport.

y Stocked pens, blank contracts, pre-folded maps, and directions in their proper places to provide to customers upon their request.

y Cleaned the counter top, vacuumed the carpets, and assured that signage was correct each day before the office opened for business.

y Tallied counts of specialty cars that were reserved for the days business and copied the information over to our spreadsheet that we used to track our needs through the day.

y Answered questions that customers brought to my attention either through direct contact or over the phone.

y Checked in customers throughout the day for their rental car and assured that the contract was properly cared for.

y I was recognized on two separate occasions for increasing my sales consistently, as well as providing consistently excellent customer service.

-Topeka, Kansas

y Call customers in advance to assure that they are aware of the rental process and qualifications necessary to have a vehicle released to them. y Clean and prep cars for daily rentals.

y Check in customers when they return to the office to close their contract and return the vehicle. Including going out to inspect the vehicle before completing final charges. y Call customers that had requested to be picked up from their home or the body shop where their personal car is located. So as to gather a proper address to pick them up and bring them back to the office.

Walmart Topeka, Kansas & West Linn, Oregon

Bakery/Deli Associate 03/2010 to 05/2015

-Topeka, Kansas

y Arrive early to warm up the oven and prep the daily stock of items to put out fresh for Cassandra Barr Page 2

the customers.

y Proof, season, bake and package the daily amount needed of fresh bread for each days sales.

y Warm, glaze or ice and package the daily amount of fresh donuts or other baked confections.

y Assist customers in locating the items that they were looking for whether it was on the shelf ready for them to purchase, or checking back in the bakery freezer to pull it out for them.

y Writing on cakes upon the request of the customer when a cake decorator was not available.

y Set up and prepare the needed items for the next day. y Assuring that the workspace was kept clean and up to health code.

-West Linn, Oregon

y Set up, dress, and package fresh items for both bakery bread and deli sandwiches or salads each night.

y Cook the deli chickens and ribs to proper temperatures. y Rotate and stock items on the shelves to assure customers were getting the freshest items possible.

y Clean both the deli and the bakery to health code. Including scrubbing the inside of the rotisserie oven.

L&J's Cafe Topeka, Kansas

Wait Staff Supervisor 05/2008 to 01/2010

y Keeping track of how many tables each waitress was taking care of throughout their shift to assure they were not overloaded with demands. y Assisting waitresses when they needed an extra hand caring for a table or delivering plates to their tables.

y Checking on customers as they entered or left the restaurant. y Stocking the small items in the back that would be needed by the waitresses. y Wiping down and assuring trays were clean and ready to use. y Assisting bus boys or the dish washers when they needed help keeping up on the busier nights.

y Assuring the waitresses got the correct plates and that the tickets were legible for the cooks.

Education:

Highland Park Highschool Topeka, Kansas

Highschool Diploma 2009

y Earned above average grades while working part-time and participating in campus activities.

y Enrolled in advanced courses in English and Chemistry. y Graduated in the upper twenty percent of the class. y Maintained a 3.4 grade point average while working forty hours per week. Cassandra Barr Page 3

y Relevant Coursework included one semester of accounting. Allen County Community College Burlingame, Kansas

Associate in Arts 2009-2014

y Pursuing a degree in Education.

y Maintained a 3.0 grade point average while working forty hours per week. y Financed 100% of college education through full-time work with Walmart. References: Professional references available upon request.



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