TARANIKA POLK

*** ***** **********, *******, ******** 60644

Home: 773-***-****

ac0ul5@r.postjobfree.com

SUMMARY

Human Resource Developer driven to improve morale, decrease turnover and improve productivity. Background in Apex Business Software, ICIMS Talent Acquisition Suite Software and Bamboo HR Software. Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem solving and reasoning skills

HIGHLIGHTS

●Interviews/ Selection Process Payroll Administration

●Insurance and Benefits Training

●Recruitment Disciplinary Procedure/ Terminations

●Resume Scrutiny Contract Writing

ACCOMPLISHMENTS

Increased office organization by developing more efficient filing system and customer database protocols. Successfully planned and executed corporate meetings, lunches, and special events for groups of 30 employees. All functions are handled in the most cost efficient manner Reduced employee turnover by 10%.

EXPERIENCE

W.W. GRAINGER, INC

Niles, Illinois

DC Associate 06/2007 to 03/2017

Working with customers to ensure that orders are received on the same or next day delivery. Created new processes and systems for increasing customer service satisfaction. Responsible for the special handling lane/ contacted carriers directly to schedule pickup and deliveries. Mentored and trained new hires with LTL/ Hands on experience working with people with special needs (took on an additional task to learn sign language). Handles invoices for Puerto Rico and Canada / Quality Assurance/ Auditor.

Malcolm X College

Chicago, Illinois

Events Coordinator 03/2007 to 06/2007

Managed the receptionist area, greeting visitors, responding to telephone and in-person requests for information. Planned meetings and prepared conference rooms. Received and screened a high volume of internal and external communications, including email and mail. Created PowerPoint presentations used for business development and wrote reports.

MANPOWER TEMPING AGENCY

Northbrook, Illinois

11/2005 to 05/2007

Cross-trained and provided backup for other customer service representatives when needed/Guaranteed positive customer experiences and resolved all customer complaints. Accurately logged all daily shipping and receiving orders. Updated patient accounts and information daily. Handled and processed confidential patient information.

RCH DELTA ELECTRIC COMPANY

Ottawa, Illinois

Administrative Assistant 01/2001 to 05/2005

Maintained the front desk and reception area in a neat and organized fashion. Created weekly and monthly reports and presentations. Properly routed agreements, contracts, and invoices through the signature process. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues. Handled all bank deposits / currency transactions.

EDUCATION

M.A: INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY Anticipated Graduation: 2018

The Chicago School of Professional Psychology Chicago, Illinois

BACHELOR OF ARTS: Interdisciplinary Studies Human Resource Development / Psychology 05/ 2016

Northeastern Illinois University Chicago, Illinois

ASSOCIATE OF APPLIED SCIENCE :Renal Nephrology 05/2009 Malcolm X College Chicago, Illinois

SKILLS

●Critical thinker / Strong problem solver/ Dispatch /Hiring and retention/Switchboard operator

●Training and development/Excellent communication skills ●Strong interpersonal skill/Employee relation skills

●Microsoft Office proficiency / Spreadsheet ●Customer service-oriented /Invoice processing

●PowerPoint Cycle Count (Inventory) /Order processing ●Self-directed / Results-oriented /Time management

●Meticulous attention to detail/ Billing/ Business Development ●Quality assurance

REFERENCES

REFERENCE AVAILABLE UPON REQUEST

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