Customer Service Team Leader

BRE’SHAE PIERCE

**** ********* ***** ****

Lakeland, FL 33801

Cell - 407-***-****

ac0uk3@r.postjobfree.com

Energetic Business Administration Graduate with a great work ethic. Who has accomplished projects with timeliness and creativity. Being organized and detailed oriented is how I’m able to multi-task and stay calm under pressure. My high energy and enthusiasm motivates teams to perform at their best levels. I am able to provide employers with administrative support and professional communication skills.

EDUCATION

Webber International University, Babson Park, FL

Bachelor of Science in Business Administration: Sport Business Management, May 2017

WORK EXPERIENCE

Webber International University – Babson Park, FL

Cafeteria worker/ student union cook staff, Sept. 2014 to May 2017

Maintain a positive and professional approach with coworkers and customers

Manage and operating cash drawers and cash drop-offs

Assisted preparing, cooking, and serving meals

Trained co-workers on proper use of equipment, food handling, and safety procedures

stocking and rotating inventory as well as Maintaining dining area

Regal Cinemas Eagle Ridge Mall 12 – Lake Wales, FL

Crew Member, Apr. 2016 to Apr. 2017

Helped drive sales goals and achieve monthly quotas

Ensured a superior customer experience by addressing customer concerns and needs

Recipient of multiple positive reviews acknowledging dedication to excellent customer service

Built long-term customer relationships and advised customers on purchases and promotions

Liberty High School – Kissimmee, FL

Assistant Coach (Track & Field), Aug. 2016 to Jan. 2017

Managing a budget and fundraising for the program

Maintained knowledge of all rules, game procedures, coaching techniques and current trends

Organizing, scheduling, and conducting practices and competitions

Motivate and contribute to building a positive and productive team

Built strong rapport with athletes and coaching staff before, during and after coaching seasons

VOLUNTEER WORK

Babson Park Community Church – lake wales, FL

Tutor/ Mentor, Oct. 2013 to May. 2015

Assisted elementary students in subjects requiring extra support such as math and reading to help meet requirements

Encouraged good behavior and great work ethics

Improved student’s math and reading skills

Webber University Triathlon-Babson Park, FL

Event staff, July 2014,2016

Assisted in Field Set-Up and Dismantling

Assisted in Directing Athletes through course

In charge of registry of athletes

SKILLS

Strong work ethic

Prioritizing

strategic planning

Time management

Proficient in Microsoft word, Power Point and Excel

ACCOMPLISHMENTS AND LEADERSHIP ACTIVIES

Intercollegiate Athlete - Four years on Webber's woman Track and Field team, Team leader and seven time NAIA National qualifier

4-year Recipient of Track and field Scholarship

Student athlete who devotes an average of 25 hours per week to training, practices, meetings, travel and competition while working towards a Bachelor of Science in Business Administration

Organized and managed serval school events on campus for students and staff

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