Customer Service Supply Chain

Lisa Howes

**** ******* *****

Macedonia, Ohio **056

Mobile: 216-***-****

ac0ujj@r.postjobfree.com

Career Summary

Business Management:

** ***** ** ************ *** Manufacturing

If you are looking for a well- organized and detail minded individual who possesses the high level of energy necessary to successfully meet challenges at work, then we need to talk!

Six Sigma Green Belt Certified professional with broad business background and diverse work experience in Supply Chain Management. Able to tackle difficult challenges utilizing a collaborative management philosophy. Hands on management experience in leading high performing work teams across the entire supply chain including operations planning, inventory and demand management, transportation, and distribution.

Supply Chain:

Freight optimization, DC optimization and expansion, product life management, customer inventory management (VMI), Inventory optimization, safety stock model.

Operations:

Managed and maintained daily improvement’s (MDI), 5S and kaizens, warehouse and plant floor designs.

Project Management:

Lean Six Sigma Greenbelt Certified.

Systems:

AS400 (A & B), MFG/PRO,QAD, IQMS, Word/MS Excel-Pivot tables, Marvin, Syte-line & SAP

Experience:

Logistics Manager-Manufacturing

Cobra Plastics

Privately Held; 170 employees

2016-Current-Plastics Injection Molding

Recommended optimal transportation modes, routing, equipment, or frequency. Established and monitored specific supply chain-based performance measurement systems. Created policies and procedures for logistics activities. Planned and implemented material flow management systems to meet production requirements. Trained shipping department personnel in roles and responsibilities regarding global logistics strategies. Maintained metrics, reports, process documentation, customer service logs, training and safety records. Implemented specific customer requirements, such as internal reporting and customized transportation metrics. Resolved problems concerning transportation, logistics systems, imports and exports, and customer issues. Participated in carrier management processes, such as selection, qualification, performance evaluation. Processed freight bills. Validated completeness of customer orders by reviewing manufacturing and order entry systems. Scheduled all LTL and TL carriers. Performed three DC functions, traffic shipping and receiving, Interfaced with customers, sales, personnel, customer service, carrier representatives, and carrier terminal managers. Facilitated daily shipping and receiving team activities including training, implementation of procedures and documentation. Insured the proper packaging materials and efficient utilization of warehouse storage space. Conducted perpetual inventory cycle counts and made appropriate adjustments of the finished goods inventory. Met customer’s expectations while achieving the companies’ financial objectives. Maintained efficiency and reduced cost on all freight services. Maintained a safe clean work environment. Maintained good relations with customers by ensuring that deliveries consistently arrived on time and that product was always kept in stock. Worked closely with floor personnel within the distribution center to ensure that everyone performed their job duties correctly. Divided my time between the office and warehouse. Responsible for the hiring and training of new employees, conducted routine performance reviews and addressed questions and concerns from workers. Have knowledge of business and management principles that involve strategic planning, resource allocation, leadership techniques, and production methods to coordinate people and resources.

Warehouse Supervisor-Manufacturing

Alpha Packaging

Privately Held; 250 employees

2015-2016- Plastic Injection Molding

Validated completeness of customer orders by reviewing manufacturing and order entry systems. Scheduled LTL and TL carriers. Managed inbound and outbound International and Domestic shipments. Facilitated daily shipping and receiving team activities including training, Implementation of procedures and documentation. Responsible for the hiring and training of new employees, conducted routine performance reviews and addressed questions and concerns from workers. Maintained a safe and clean work environment.

Responsible for the Shipping/Receiving and Packing Departments daily responsibilities. Managed 7 direct reports, 2 million in freight and 4 million in finished goods inventory

Production Supervisor-Manufacturing

Chick Master

Privately Held; 60 employees

2014 – 2015 – Setter & Hatchery Industry

Validated completeness of customer orders by reviewing manufacturing and order entry systems. Scheduled LTL and TL carriers. Managed inbound and outbound International and Domestic shipments. Facilitated daily shipping and receiving team activities including training, Implementation of procedures and documentation. Responsible for the hiring and training of new employees, conducted routine performance reviews and addressed questions and concerns from workers. Maintained a safe and clean work environment.

Avery Dennison / CCL Label

Public Company; 10,001 + employees; AVY; Consumer Goods Industry

1996-2014 – CCL Label (Formerly Avery Dennison

Responsible for the distribution, and finished Good Inventory. Managed 10 direct reports, 5 million in freight and 5 million in finished goods inventory.

Processed freight bills. Validated completeness of customer orders by reviewing manufacturing and order entry systems. Scheduled all LTL and TL carriers. Performed three DC functions, traffic shipping and receiving, Interfaced with customers, sales, personnel, customer service, carrier representatives, and carrier terminal managers. Facilitated daily shipping and receiving team activities including training, implementation of procedures and documentation. Insured the proper packaging materials and efficient utilization of warehouse storage space. Conducted perpetual inventory cycle counts and made appropriate adjustments of the finished goods inventory. Met customer’s expectations while achieving the companies’ financial objectives. Maintained efficiency and reduced cost on all freight services. Maintained a safe clean work environment. Maintained good relations with customers by ensuring that deliveries consistently arrived on time and that product was always kept in stock. Worked closely with floor personnel within the distribution center to ensure that everyone performed their job duties correctly. Divided my time between the office and warehouse. Responsible for the hiring and training of new employees, conducted routine performance reviews and addressed questions and concerns from workers. Have knowledge of business and management principles that involve strategic planning, resource allocation, leadership techniques, and production methods to coordinate people and resources.

Six Sigma Green Belt

Avery Dennison

Public Company; 10,001 + employees; AVY; Customer Goods Industry

1996 – Continuing

Six sigma green belt certified. Completed high profile supply chain and business improvement projects for Avery Dennison.

Customer Service Representative

Blue Coral Inc

Public Company 200 + employees; Consumer Automotive Industry

1989 – 1995

Answered approximately 60 calls per day. Handled all consumer questions, inquiries, provided technical support and product information. Typed all correspondences, refund’s, retail and infomercial checks. Handled all claims. Filed and maintained all records for the department. Assisted the customer service manager. Relieved switchboard operator. Assisted in shipping and receiving and with inventory control.

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