Customer Service Human Resources

THERESA LINDNER

* *** ***** **, **** **

Stormville, NY 12582

Telephone: 914-***-****

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Self-motivated, innovative; consistently pursuing new challenges to stretch abilities, expand knowledge and bring greater returns to employers. Possess a high standard of ethical principles, along with consistency and follow-through skills. Big picture thinker with strong organizational skills, excellent attention to detail and accuracy. Introduced the NYS Unemployment Shared Work Program to employer for the periods of time there was a lack of work in order to avoid layoffs. Reorganized and introduced an allocation program to produce more efficient profit and loss projection reports. Developed and implemented new business strategies that resulted in the recovery of over $50,000 of incorrect charges. Notary Public.

SOFTWARE

Proficiency in MS Office (Outlook, Word, Excel, Power Point, Publisher), Adobe Acrobat, FTP, COINS (Payroll, A/P, Job Cost, Purchasing Modules), Lotus Notes, Novell GroupWise v8.0, McKesson PFM/PMM and Finance Manager, QuickBooks, ADP PC/Payroll (Windows), Sage Mas90, Great Plains, Solomon, Internet/Social Media, ESC, CC

EMPLOYMENT HISTORY

May 2017 – Present FULL-TIME CAREGIVER during family member’s illness.

November 2016 – April 2017 CAREER-TRANSITION PERIOD

Attended several advanced and information workshops offered by New York State in order to keep my skills current and also keep up with any possible technology updates.

January 2012 – November 2016 ELMSFORD SHEET METAL WORKS, Cortlandt Manor, NY Supervisor: Vice President Sheet Metal Fabrication and Installation

Payroll Administrator/HR and Software/IT Consultant

Responsibilities:

Administered Human Resource functions such as new hire documentation, review company policy, etc.

Reviewed and entered all information from employee weekly timecards, expenses, garnishments, layoffs, etc. in payroll software and updated employee paid time off balances according to company policy in Excel.

Assessed payroll transaction reports for modifications and accuracy.

Processed, posted and transmitted two weekly payrolls for Union and Non-Union employees using various modules and software applications.

Generated a total of twelve company weekly payroll reports, along with Federal Certified Payroll and

New York State Workforce Utilization reports whenever required.

Created Positive Pay and ACH files using secure FTP software and then uploaded files onto bank’s website.

Updated essential modules with Union rate and benefit modifications.

Coordinate year-end payroll reporting; prepare, audit and file all W-2s,1095-Cs, 1099s, ACA info, etc.

Customized COINS software to facilitate the execution of Direct Deposit according to JPMorgan’s requirements.

Entered new contracts and budgets into Job Costing as directed by the Vice president.

Onsite Software/IT Consult person – Worked with Controller at another affiliated company to customize formatting and create modifications in our company’s computer system and software modules to help certain functions work more efficiently.

Trained Senior Staff on Accounting Software updates (COINS), MSExcel, MSWord, All-in-Ones, Printers/Copiers, Network issues, etc.

Responsible for the smooth operation of all office equipment; computers, phone system, printers/copiers, etc.; including troubleshooting with service vendors whenever necessary.

April 2011 – Dec 2011 Long-Term Temp Assignments MANPOWER, White Plains, NY

Director of School Facilities and Operations BYRAM HILLS CENTRAL SCHOOL DISTRICT, Armonk, NY

Executive Assistant

Responsibilities:

Supported the Director and his staff of 47 employees, who worked within six buildings.

Included but not limited to payroll, Human Resources and project bidding.

Fully trained new employee for this position.

Sept 2010 – March 2011: Volunteered administrative services to Green Hills of Glenham, Fishkill, NY and Thomas Kennedy Esquire, White Plains, NY and tutored Math, English and Social Studies to Middle School Students in Dutchess County while seeking employment.

Jan 2010 – Aug 2010 Long-Term Temp Assignments ETHAN ALLEN STAFFING, Poughkeepsie, NY

Supervisor: Chief Financial Officer HEALTH QUEST CORPORATE OFFICES

Executive Assistant Poughkeepsie, NY then moved office to LaGrangeville, NY

Responsibilities:

Provided any and all administrative support to the CFO

Managed CFO complex calendar, along with other Financial Department executives’ calendars.

Coordinated and scheduled meetings and conference calls within the department; interdepartmentally, and/or with external parties

Highly proficient in Microsoft Office Word, Excel, PowerPoint and contemporary technologies.

Assisted in organizing Board committee meetings and converted documentation needed into PDF form and posting the documents and minutes to the company’s internal website. Took Board Meeting minutes.

2009 Volunteered Administrative Services and Tutoring, etc. (Please see above for details.)

2008 Long-Term Temp Assignment HOBART WEST, Newburgh, NY

Supervisor: Director of Accounting MECHTRONICS CORPORATION, Beacon, NY

Payroll Administrator/AR/Collections

Responsibilities:

Worked in finance department on all Accounts Receivable, Accounts Payable, Payroll and Collections.

Evaluated Inventory Status Reports, Open-Order Listings and Commission Reports.

Responsible for all customer service; providing conflict resolution to quality issues, product information, pricing and sent out samples/transparencies of catalog ads, etc.

OTHER WORK EXPERIENCE

EXECUTIVE ASSISTANT, OFFICE MANAGER, ADMINISTRATIVE ASSISTANT

Performed some typical responsibilities such as maintaining Executive calendars, business insurances, customer and vendor relationships, arranged travel itineraries, etc. Drafting/editing/distributing operations manuals, coordinate training and communication plan. Some more challenging responsibilities included resolved conflicts in Human Resources, participated in evaluating Marketing strategies, managed and trained several Administrative staff positions in Houston and New York. Planned and composed an Administrative Instruction Manual for ISO to train new employees in different software, office equipment, office procedures and other related administrative tasks.

OWNER/PRESIDENT, Fishkill, NY

Manual/Electronic Billing, Marketing, Collections, Chiropractic Narratives, IT Consulting, Medical Software Trainer

I started my own business doing medical billing for psychologists, when I couldn’t physically work full time for awhile. After receiving a clean bill of health, I added on enough work to make it a full-time business; including marketing and billing for a day care center, typing reports for a chiropractor, teaching medical software, along with doing IT work and collections for all my clients.

EDUCATION

Schiller International University (Collegium Palatinum) Heidelberg, Germany

Curriculum: Intensive Professional German-Language, Cultural & Political Science Program

Queensborough Community College Bayside, NY

Curriculum: Secretarial Science

Contact this candidate