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Software Engineer Customer Service

Location:
Athens, AL
Posted:
June 14, 2017

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Resume:

Alan Jones

Athens, AL – *****256-***-**** – ac0ubk@r.postjobfree.com

Sr. Software Engineer

Software Engineering

Application Testing

Technical Troubleshooting

Software Requirements

Quality Assurance

Process Optimization

Cross-Team Collaboration

Analytical, highly adaptable professional with extensive experience developing, deploying and evaluating systems and applications aimed at improving quality and efficiency.

Skilled in aligning end-user needs with long-term resolutions to complex IT challenges. Track record of success.

Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues.

Accomplished communicator, mentor and leader, skilled in building and strengthening relationships across functions to drive cohesive, strategic operations.

Possess inactive secret security clearance.

PROFESSIONAL EXPERIENCE

HEXAGON MFG INTELLIGENCE Kingston, RI (Remote from home office) 2013-2017

Senior Software Engineer

DevOps Team Member

C#, SQL Server, WCF, WPF, MVVM, .Net, Agile, SCRUM, Jenkins, Jira, Confluence and Bitbucket servers

Created complex application solutions for coordinate measuring machines (CMM) which are used in many industries around the world today. Directed concurrent technology projects, including data system development, in line with aggressive timeline, quality and customer requirements. Lead architect and database designer of a WCF, SQL Server metrology solution. Involved in full software development lifecycle. Mentored junior members of team. Designed and generated reports abstracted from multiple data sources. Prepared and presented technical reports, design proposals and functional specifications to customers and management when required.

Client Service: Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions and comprehensive follow-up.

Project Management: Integral participant in cross-functional troubleshooting of complex metrology systems, software, applications and programs; deliver recommendations for solutions and improvement.

JACOBS TECHNOLOGY Huntsville, AL 2008-2013

Senior Java Developer, Team ITSS

Java J2EE, JSF, Spring, Ajax, Rich Faces JSF Components, Oracle DB

Provided technical services to US Army Logistics Support Activity (LOGSA). Involved in full software development lifecycle. Gathered requirements, designed and constructed several applications accessing Oracle database. Conceptualized, developed and integrated new web services solutions for LOGSA providing data from Army's Data Warehouse. Liaised with Army's civilian executives on a regular basis for increased accuracy of the application.

Software Engineering: Reimagined various aspects of Oracle packages and stored procedures, streamlining data source system for several applications developed by the ITSS team.

SHOP AT HOME TV Nashville, TN 2007-2008

Senior Web Developer

Java J2EE, Spring, Web Services, JSP, HTML, JSTL, Unified EL, Eclipse, Apache-Tomcat, Toad, Subversion, Struts

Oversaw daily maintenance and new enhancements implementation to high-volume company website, taking ownership of product development. Involved in the full software development lifecycle. Liaised with stakeholders and internal technical teams to deliver a range of new Web products.

Efficiency & Quality Improvements: Implemented Restful API interface to Amazon web services.

Software Support: Planned and executed operations-wide support across the website. Updated applications on a regular basis and enhanced security measures for improved reliability.

Software Development / Engineering: Coded, developed and implemented 2 Web applications to create new revenue streams for the company.

ELSEVIER MDL Nashville, TN 2005-2007

Senior Systems Engineer

Java, Perl, DOS script, Visual Basic, Excel scripts and Macros, HTML, Oracle PL/SQL, Jasper Reports, Argent Job Scheduler, PowerBuilder

Designed, build and upgraded several software systems, applications and databases. Responsible for maintaining legacy applications and jobs run on a daily basis. Liaised with end users for effective analysis and design of robust solutions.

Software Development / Engineering: Delivery of reporting project to provide daily customer activity report in several formats while using data in a batch or ad-hoc manner. Introduced across the company and used in operations management.

Previous experience includes Software Engineer with Shaw Inc.(2004-2005) and Northrop Grumman Corporation (2002-2004), Java Software Engineer (2002) with Ingenix (United Health Corporation), Oracle DBA / Java Developer (2001-2002) with Innovantage (CDI Corporation), Oracle Developer (2001) with mPower Inc., Java Software Engineer with Lund, Falkener & Brown (2000-2001) and International Technology Inc. (1999-2000), PowerBuilder Software Engineer with Computer Resources Group (1999) and Entergy Corporation (1998-1999), PowerBuilder Developer (1997-1998) with Ocwen Financial Corporation West and Software Engineer (1996-1997) with UCS Inc.

TECHNICAL PROFICIENCIES

Languages:

Java, C++/C#, SQL, PL/SQL, HTML, XHML, PERL, PowerBuilder, Java Script, JScript, ASP, VB Script, Unix Scripts, TSQL, EL

Databases:

Oracle, SQL Server, Informix, DB2

Operating Systems:

UNIX, Windows, Linux

Tools:

J2EE, Spring, JUnit, JSF, JSP, JDBC, JQuerry, JNDI, AJAX, CATUS, RMI, UML, CVS, Subversion, RUP, OOD, LDAP, Struts, Cascading Style Sheets, XSLT, IBATIS, Web Services, Hibernate, Argent, Oracle Scheduler, WPF, WCF, MVVM, GIT

Application Servers:

OC4J, WebSphere, Web Logic, 9iAS, Apache Tomcat

EDUCATION AND CERTIFICATIONS

Postgraduate Studies in Computer Science, FLORIDA ATLANTIC UNIVERSITY

Bachelor of Science in Business Administration, UNIVERSITY OF NORTHERN COLORADO

Certifications

Sun Inc., Java Programming SL-275 Sun Inc., Enterprise Java Beans Programming

Oracle Inc., OCP Introduction to Oracle9i: SQL Oracle Inc. Top Link Mapping and Coding Test Driven Development



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