John Kara

*** ******* ***, **** ***** Lucie FL **953

Mobile 772-***-**** E-Mail ac0ua4@r.postjobfree.com

Skills

• Outstanding interpersonal skills with total commitment to customer satisfaction.

• Responsible for managing complex projects from beginning to end with solid communications and project management skills.

• Proven ability in installation, administration and support of network computer systems, associated operating systems and various business applications.

• Extensive background includes analysis, troubleshooting and problem resolution of hardware, software

• Organized and willing to learn new technologies

• Experienced with dealing with outside contractors and vendors

• Professional level design and implementation of advance Audio and Video presentation systems, remote learning systems and video conferencing systems for corporate and healthcare environments.

• advance knowledge of wireless networking designs and systems

• Technical training and documentation.

Work Experience

Senior IT Support Specialist –Trustbridge Health Inc., West Palm Beach, FL - 04/2010- 3/2016

Project management research and design of several vital projects for the company

Some of the projects are handheld scanners for product tracking, wireless networking, Video conferencing, and distant learning with presentation rooms.

Work with outside vendors to design and meet company projects expectations and deadlines.

Internal documentation and training of video conference and presentation systems

And support of special on and off site presentations.

Company training of new hires on IT systems and devices or any new technologies

Mentor helpdesk and level II technicians.

Responsible for over 1500+ user support consist of Remote site support and after hour support.

Provide systems configuration, administration and support functions for various computing platform

Desktops, tablets, smart phones, printers, scanners and multi-function copiers.

Seasonal IT Field Support Specialist - H&R Block, Division 49, Region 14, FL – 08/2009 – 04/2010

Provide systems configuration, administration and repair for various computing platforms and point of sales equipment at multiple locations throughout the region

Senior IT Support Specialist - Treasure Coast Hospice, Stuart, FL – 06/2005- 06/2009

Provide systems configuration, administration and support functions for various computing platforms and Windows.

Provide help-desk support Levels 1,2,3

Mentor and supervise helpdesk personnel.

Remote access & On-site support of all network printers, wireless access & notebook configuration for remote users.

Set up presentations for company functions, projectors and sound systems.

Citrix support on client side.

Responsible for all wireless Network structure and maintenance.

Responsible for various company projects including migration and setup for over 500 users with over 200 workstations and thin clients.

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Audio/Video Field Technician/Systems Integrator - Mingace Custom Sound, Inc. –Jensen Beach, FL - 06/2002 –06/2005

Responsible for design, implementation and integration of audio, video, Shade and Light control with Crestron and other Universal Remote systems.

Trouble shooting of audio and video systems including video conferencing and professional sound

Provide system integration of audiophile and videophile equipment in a home theater or commercial setting equipment.

Design and implementation of Wireless control systems and networks

Technical Trainer- Moore Solutions Inc. - Port St Lucie, FL- 03/2002 – 06/2002

Contract Training of CompTIA A+ and Network+ Certifications

Outside Sales Rep.- Destiny Reef Inc. -Lake Okeechobee, FL – 09/2001 – 03/2002

Cold calling local businesses for the sale of website advertising

Engineering Electronics Technician -New Information Technologies, Inc., Old Bridge, NJ 1997 – 2001

Researched and designed of prototype electronics

Repair and developed new ISDN, ADSL, and ATM test equipment for company product line.

Provided exceptional technical support in person and by telephone.

Electronics Research & Development Technician - Protocol Electronics - Lambertville, NJ 1996 - 1997

Played key role in architecture, implementation, research and development of prototypes for various technologies, including Global Positioning Systems, pagers, and cellular phones and other RF technologies.

Computer Manager - Nationwide Computer Dist. - Woodbridge, NJ 1996

Managed staff, Customer Service Support.,

Responded to all warranty claims and issues.

Interface with clients issues

Support of upgrades and installs of hardware and software.

Diagnostic & repair of equipment

Engineering Electronics Technician & Production Manager - Coin Concepts, Inc.-East Brunswick, NJ 1991 - 1996

Researched, designed, prototype and Repair electronics for coin-op industry.

Effectively resolved production or maintenance problems.

Successfully managed large line staff of 40+

Education & Certifications

DeVry Technical Institute, East Brunswick, NJ - Electronic Technician Diploma

Certified Wireless Network Professional Certification:

Certified Wireless Network Administrator (CWNA)

Certified Wireless Technology Specialist (CWTS)

Microsoft Certifications:

Microsoft Certified Trainer (MCT)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified Professional (MCP)

CompTIA:

CompTIA A+ (A+)

CompTIA Network+ (Network+)

Crestron:

Crestron Professional Installer

Essentials of Crestron Programming

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