Management Manager

Resourceful and analytical professional with *+ years of newly acquired educational experience centred around business management strategies and business analytics. Deploys a modern and comprehensive ability to communicate with cross-functional and interdisciplinary teams in an effort to establish new business strategies and organizational development goals as outlined by management staff. Offers an additional 6+ years of working experience within a variety of roles servicing clients and managing staff members to achieve and deliver results.

CORE COMPETENCIES

Business Analytics

Needs Assessments

Deadline Adherence

Task Prioritization

Client Support Services

Risk Management/Analysis

Interdepartmental Collaboration

Oral & Written Communication

Data Collection/Entry

Project Collaboration

Time Management

Management Strategies

PROFESSIONAL EXPERIENCE

Sales and Account Manager MarketDental Jan 2017 – Present

Key Responsibilities & Contributions:

Core Functions: Identify potential new large customers and develop appropriate account plans to acquire the business and service existing accounts with a high level of customer service

Risk Assessments: Grow sales with existing customers and learn and operate within the parameters of a newly-defined sales process.

Data Collection & Entry: Maintain database information up to date and act as a project manager for SQL developers and creative staff.

Loan Administrator, Credit Analyst & Queue Manager General Bank of Canada Jun. 2013 – Dec. 2016

Key Responsibilities & Contributions:

Core Functions: Receive and process loan requests for automobiles, aircrafts, and water vehicle from associated dealerships to either approve or deny financing of up to $150K for customers. Complete upwards of 45 requests a day, outperforming company expectations.

Risk Assessments: Analyze loan applicant credit scores, income statements, credit history, spending habits, and any other limitations to generate a risk exposure rating, obtaining source documents or additional accreditation from vehicle dealerships to substantiate initial financial information provided.

Data Collection & Entry: Process approved loan applications and funding packages through internal database, inputting all relevant client contact information, vehicle records, and loan repayment structure, terms, and associated interest rates. Update database as needed to ensure accuracy of client portfolios.

Client Services Management: Operate as Queue Manager on a rotational basis to supervise and oversee all credit loan requests received by department are processed and approved or denied in a timely matter, stepping in for more complicated or escalating negotiations to resolve disputes and improve efficiency of calls.

Subject Matter Expert: Provide in-field sales teams with all information they need to obtain and receive credit loan approvals, working with dealerships across Canada to develop relationships and ensure the application process proceeds in an organized manner. Collaborates with Credit Director and Administrative Manager on protocol advancements and business analytics to improve operational procedures.

Office Assistant & Marketing Consultant Senior Homecare by Angels Jan. 2013 – Sept. 2013

Key Responsibilities & Contributions:

Core Functions: Utilized marketing materials, social media efforts, inter-professional networking, and various other strategies to drive business development opportunities for new company aiming to align caregivers with senior citizens or other individuals seeking personal support workers.

Project Proposals: Developed marketing ideas and proposed them to senior management for approval, outlining potential benefits and associated costs.

Process Evaluations: Analyzed success rates of numerous marketing approaches to identify the most effective strategy and prepare a report for senior management review outlining marketing accomplishments. Evaluated poor performing methods to address weak points and revamp processes based on management input.

Office Administration: Handled all client correspondence and inquiries while arranging management scheduling, appointments, and meeting materials and documents to prepare for new business prospects.

Supervisor Second Cup May 2009 – Apr. 2013

Key Responsibilities & Contributions:

Staff Management: Provided oversight of day-to-day operations at a store level, ensuring adequate staffing to properly handle customer demand while effectively managing inventory of product to ensure adequate stock levels to achieve sales goals. Delegated work among staff to complete daily tasks.

Needs Assessments: Resolve high-stress situations during customer interactions by communicating with them directly to understand their concerns, remedying incidents by satisfying customer-related issues while adhering to company policies.

Training & Onboarding: Actively participates in the successful training and development of new employees by executing training programs, as well as providing onsite support in order to boost their confidence.

EDUCATION

Bachelor of Commerce, Management Major MacEwan University 2015

Relevant Coursework: Managing Negotiation Managerial Skill Development Business Consulting Issues Management Change Management Leadership Topics & Issues Diversity & Intercultural Communication

Sampling of Skills Acquired:

Business Analysis: Developed working understanding of business analysis processes and change management procedures by using consultation methods to diagnose organizational issues, strategies, approaches, and ethics used for business development projects and organizational developments.

Negotiations: Established negotiation abilities to deploy strategies, opening tactics, concessions, closing tactics, and conflict management throughout numerous stages of contract developments.

Workplace Diversification: Analyzed case study situations and tools used to facilitate cross-cultural organizations and communications to effectively manage a diverse workforce.

New Business Conceptualization: Created business strategies and researched new market opportunities to develop ideas from scratch, establishing business planning from hiring stages, implementation, operational set-up, and directional forecasting.

Business Administration Diploma, Management Northern Alberta Institute of Technology 2013

Relevant Coursework: Macroeconomics Finance Management Principles Organizational Behaviours Business Law Business Management Operations Management Project Management Business Statistics

Accounting & Strategic Measurement Diploma MacEwan University 2009

TECHNICAL ACUMEN

MS Office Simply Accounting Oracle Windows OS Uadjudicate Portfolio Plus BlackBook D + H Equifax CollateralGuard RC TransUnion

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