Syed Shahid

908-***-****

ac0u7t@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 13+ years of experience in Business Analysis, Systems Analyst, Quality Analyst

Extensive experience in Functional Analysis and in translating business requirements to functional specifications and technical design for website, reports and various dashboards

Experience in Risk identification, risk assessment and mitigation planning

Create Project plans using Microsoft Project, allocated resource, tracked progress and controlled schedule & effort variance. Reported status to senior management on a regular basis

Author and continually updated various project related documents like Requirements Traceability Matrix (RTM), Business Requirements Document (BRD), Minutes of Meeting, Quality Metrics etc

Author User Stories and maintain Product Backlog, Sprint Backlog, Burn-down chart and velocity chart

Extensive understanding & experience of migrating insurance suite solutions to Guidewire solutions

Experience working on Guidewire Claim Center, Policy Center and Billing Center

Analyze the feasibility of and develop requirements for enhancements and defects related to the current Guidewire claims system

Developed Training Strategies, Training Manuals, Process flows and Job aides on Guidewire projects

Worked on the Guidewire Policy Center 8.0, Billing Center 7.0, Claims Center 8.x/7.x

Prepare presentations for business to explain plans, architecture and alternatives

Conduct requirement-gathering sessions, interviews and Joint application Development (JAD) sessions among a diverse group of cross-functional stakeholders in a lead capacity

Experience with Fixed Income instruments, Bonds and Derivatives. Conversant with the front, middle and back office of the trade order management systems (TOMS)

Work on database marketing engagements and enhancements including loyalty programs, marketing campaigns and CRM systems

Experience with Agile (Scrum), Rational Unified Process (RUP), Test Driven Development (TDD) and Waterfall. Conversant with other SDLC's such as Rapid Application Development (RAD), Spiral, etc

Strong knowledge of RDBMS Concepts and Data Warehouse Techniques - ETL process, data modeling, performance tuning - and Business Intelligence (BI) Concepts.

Experience writing and executing test cases and test scripts, based on requirements documentation provided by another resource or business user using HP Quality Center and QTP

Expertise in preparing Test Strategy, Test Plan, Test Summary Reports, Test Cases and Test Scripts for Automated and manual testing.

Experienced in functional, Integration, database and regression testing

Experienced in using Agile Methodology including creating product / sprint catalogs, active participation in Scrum, Sprint planning and exit meetings.

Possess excellent communication, interpersonal and analytical skills along with can-do attitude.

Ability to learn and use new systems and paradigms in considerably less time.

EXPERIENCE

Sr. Guidewire Business Analyst April 2015 - Present

American Family Insurance Madison, WI

Responsibilities:

Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre.

Conducting project kickoff meetings and Solution meetings with team members to explain roles / responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.

Interacted with business heads to finalize the product backlog for the Guidewire application.

Working on Voided Claims, Subrogated Claims and Multiple Claims in a Single Incident.

Working closely with development and Testing Team to iteratively implement and deliver functional modules throughout the duration of the project.

AFI is also famous to offer three different designed homeowners' insurance products to best fit the needs so that the customer can get the right product at the right price.

Responsible for preparing Technical Documentation for code and design changes, completing Policy Center configuration changes and Unit Testing the changes.

Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.

Working with testing team to finalize confirmation criteria to make sure all scenarios are covered.

Working closely with the project manager, business lead and technical lead to identify, research and escalate issues and risks to the appropriate work stream for resolution

Involves in planning and implementing both high-level and detailed system and integration test plans

Perform overall Requirements Management and built the Requirements Traceability Matrix.

Facilitate customer meetings and Business design walkthroughs data definition and GUI design.

Working on production and pre production defects analysis and fixation with testing and development teams.

Working with the Project Manager on various Project Management activities like keeping track of Project Status, Deadlines, Environment Request, and Compliance Issues.

Environment: Guidewire Policy Centre, Guidewire Claim Centre, Guidewire Billing Centre, Jira, Rally, Clarity, UML, MS SharePoint, MS Project, MS Office Suite, Agile.

Sr. Business Analyst

Chubb Insurance NJ March 2014 to March 2015

Responsibilities:

Gather business requirements through interviews, JAD sessions and observations and created the Business Requirements documentation for building UI for viewing data through Guidewire Policy Centre.

Conducting project kickoff meetings and Solution meetings with team members to explain roles / responsibilities, relationships with other groups, deliverables, timelines, assignments and status reporting.

Interacted with business heads to finalize the product backlog for the Master piece application.

Worked on policy coverage’s for home and auto insurance claim. And understanding the whole process of compliance state by state.

Worked on Rate change for different -2 writing companies.

Working closely with development and Testing Team to iteratively implement and deliver functional modules throughout the duration of the project.

AFI is also famous to offer three different designed homeowners' insurance products to best fit the needs so that the customer can get the right product at the right price.

Responsible for preparing Technical Documentation for code and design changes, completing Policy Center configuration changes and Unit Testing the changes.

Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.

Working with testing team to finalize confirmation criteria to make sure all scenarios are covered.

Working closely with the project manager, business lead and technical lead to identify, research and escalate issues and risks to the appropriate work stream for resolution

Involves in planning and implementing both high-level and detailed system and integration test plans

Perform overall Requirements Management and built the Requirements Traceability Matrix.

Facilitate customer meetings and Business design walkthroughs data definition and GUI design.

Working on production and pre-production defects analysis and fixation with testing and development teams.

Environment: Guidewire PolicyCentre, Guidewire ClaimCentre, Guidewire BillingCentre, Jira, Rally, Clarity, UML, MS SharePoint, MS Project, MS Office Suite, Agile.

Business and Quality Analyst (Guidewire and Ecommerce Portal) January 2012 to February 2014

Jewelers Mutual Insurance Company Neenah, WI

Responsibilities:

Responsible for managing the entire requirements gathering and analysis effort

Conduct user interviews for requirement gathering and clarifications

Experience on Guidewire's UI testing in Policy Center and Billing Center Screens for Personal lines business Defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics

Followed Agile methodology to monitor the progress and reported the status on a daily and weekly basis

Facilitates project meetings with the client and the technical team

Created/Reviewed meeting Agenda and Minutes of the meeting

Planned and detailed the automation of financial reports generation for use by sales teams

Developed the Use Cases, state charts and other design artifacts

Participate in sprint planning meetings to commit requirements for the sprint backlog.

Evaluate internal procedures and participate in the sprint retrospect meetings. Identify potential items which can be added to the product and sprint backlogs.

Assist the Project Manager to create and update velocity charts, burn-down charts/graphs and quality metrics.

Parallel testing and final User Acceptance for 'Go Live' decisions.

Detail business requirement documents to facilitate change in the current system by interacting with the users.

Conduct extensive market research on competitors and identify strategic advantage.

Collaborate with the architects and the business to develop both high-level and detailed application architecture. Address issues and constraints to the project

Involved in Functional & Regression testing the Personal Lines application to create policies and perform all policy jobs

Validate changes in Surcharges, Safe credit Discounts and premium values based on the States in USA and Canada

Business analysis, ambiguity analysis on Software Requirements Specifications (SRS), test scenario design test case / use case design, peer review, test execution, build regression, bug detection, fix verification, interface testing, deployment to UAT, Quality Center completion sign-off.

Facilitated defect management meetings and test execution status meetings.

Experience in documentation of online web-portal used for submitting New business Application, Policy change, Pay online, Add Jewelry, submit claims and Express Apps

Involved in Production Go Live Process, and Production Support.

Using Browser Stack tool for Mobile Testing

Experience in testing the Several reports for Marketing team in personal lines business

Execution of billing batch jobs such as the batch for Invoicing, delinquency workflow, Write-Off, disbursement and payment apply batch to trigger the billing transactions.

Uploading the documents in SharePoint when there is a new functionality to the existing screens

Worked on documentation of the following Screens in Policy Center:

New Safe credit Screens

Web quote Activities

Address Change Functionality

State Amendatory for Different States

Monthly letters

Notice of Cancellations based Cancellation reasons

Reinsurance

Worked on Worked on documentation of the following Screens in Billing Center:

Testing the following in Billing Center:

Payments entry screens, suspense screens

Integrated ACH/EFT and Credit card payments

Defined Billing Center Users, Authorities etc.

Activities related to billing delinquencies

Outgoing payments and incoming payment process

Setting up the recurring payments for future payments

Activity Queue

Auto pay functionality

Business Analyst

Harford Mutual Bel Air, MD December 2009 to December 2011

Responsibilities:

Utilize the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire ClaimCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC).

Performed as a liaison between Stakeholders (PO), Subject Matter Experts (SMEs), Business users, and Development Team to identify the business needs, business rules and business process specification for the implementation.

Documented Policy integration and claims professional assignment details in Template using the Epic and Theme with major user stories in Power Designer.

Successfully implemented call center CRM solutions related to assessment of loan applications for claim investigation and loan payment tracking.

Successfully led and conducted JAD sessions to facilitate business process agility and to identify the content flows and processes.

Gathered Product Backlog on the traditional claims system and newly integrated ClaimCenter and carefully elaborated application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.

Worked with claim specialists in specifying the requirements for Incident Permissions Incidents, Exposures, and Claims Incident Entity and their Subtypes

Dispensed automated claim segmentation and assignment, automated triggers and escalations and seamless integration based structured walkthrough to the developers to understand the Use Cases.

Worked with quality control teams to develop Test Plans, Test Cases and test scripts based on functional performance criteria and usability.

Garnered technical prowess on Change Management by performing Impact Analysis for Change Requests obtained during Claims processing lifecycle.

Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter, BillingCenter and ClaimCenter.

Environment: Agile methodology, Power Designer, Silk Central, Oracle, Java, MS Visio, MS Excel, MS PowerPoint.

Business Analyst

Cincinnati Insurance Company, OH May 2007 - November 2009

Responsibilities:

Gathered high-level requirement for all the external projects in a release.

Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)

Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT)

Involved with the technical team in understanding the XML file format required for Split loss process and Billing process.

Negotiated with teams from projects to decide if modules should be implemented independently, or Parallely

Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.

Created functional requirement documents for the impacting projects

Performed criteria table updates for each project.

Updated the impacted MS Access tables.

Worked extensively with MS Excel and MS access

Analysis of business requirements and system requirements of the client and also for Property and casualty modules

Responsible for acting as a liaison with operational and financial management, systems support and sales to identify business opportunities. Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.

Involved in generating Test cases for property and casualty Insurances for Different Levels of Business

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML

Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.

Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).

Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.

Provided data modelling support for numerous strategic application development projects.

Reviewed test results and coordinated with testing and development team to correct the issues.

Developed timelines for project delivery, and managed projects/resources

Analyze business requirements and segregated them into Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and OOD using Borland Together according to UML methodology thus defining the Data Process Models.

Responsible for preparing Business Requirement Document (BRD) and then translating into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.

Responsible for creating Bordereau report on a monthly basis for reinsurance broker.

Documented and delivered Functional Specification Document to the project team.

Used MS Project to manage schedules, deadlines and resources and collaborate on the project.

Interacting with the developers on resolving the reported bugs and various technical issues.

Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Environment: Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Business Objects, TestDirector, LoadRunner

Business Analyst

Putnam Investments, Franklin, MA April 2006 - April 2007

Responsibilities

Experience from Front to back office, worked with fund managers, financial advisors and technical team members.

Interacted with Fixed Income business heads to finalize the Business Requirements for the application.

Wrote SQL statements to extract data from the Tables

Assisted with project team in the whole project lifecycle phases including scope analyzing, requirements gatherings, developments and quality assurance.

Assisted project managers with the development of project schedules. Developed requirements and preliminary design for client applications. Performed analysis and design projects using a systems development methodology. Worked with all levels of client staff in solution definition

Conducted interviews with various business users to collect requirement and business process information using MS Visio, Requisite pro.

Documented existing and proposed process flow, analyzed current and target system, and conducted GAP analysis.

Developing and communicating search engine optimization (SEO) strategy and best practices for the Internet sales teams, HTML developers, copywriters and others as needed.

Designed and developed project document templates based on SDLC methodology

Identified, researched, realized, investigated, analyzed, defined and documented business processes and Use Case Scenarios

Involved in Managing Data modeling project from Logical design and implementation of Sybase Database

Designed and developed all Use Cases and UML models using Rational and Visio

Assisted project team in preparing Functional Specification Document (FSD), developed non-functional requirements, and documented Business Requirements Document (BRD).

Develop and maintain Portal leveraging Web Logic Portal Design, C, C++, Java and JavaScript.

Prepared detailed design documents to translate business process effectively for developers and product managers using MS Visio.

Developed user documentation for all the application modules. Also responsible for writing test plan documents and unit testing for the application modules.

Using Shared Containers and creating reusable components for local and shared use in the ETL process.

Played a key role in the planning, testing, and implementation of system enhancements and conversions

Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.

Executed Regression and IST sceneries in the Quality Centre

Assisted in system and User Acceptance Testing, performed client presentations.

Participated in entering and tracking system defects in Rational ClearQuest.

Worked with developers and designers of BPM System to make sure development understands business process and detailed technical requirements.

Environment: Windows, Oracle, SQL, MS Visio, HTML, PHP, MS Access, UML, Quality Centre, Web Logic, Requisite pro, Rational ClearQuest.

Business Analyst

BMO Harris Bank - Chicago, IL May 2004 to March 2006

Responsibilities:

•Worked with Project Manager in – Project Planning, Project charter, Scheduling and project kick off meeting.

•Interacted with the Subject Matter Experts (SMEs) and stakeholders gathering business requirements to get a better understanding of the MIFA and BHFA business processes.

•Have done AS-IS business analysis Investor functionality and collected TO-BE functionality to go on new Pershing applications

•Interacted with Directors of several departments, key business users and end users for gathering the requirements and validate the current requirements against them.

•Authored DRS (Detail Requirements Specifications) for brokerage needs and RSD (Requirement Specification Document) for Pershing Conversion for transaction business.

•Provided status reports with the project team to track progress against plan.

•Designed the Requirements Traceability Matrix (RTM) using HP Quality Center to trace the relationship between business and functional requirements to test cases and achievement metrics on an ongoing basis for keeping the project team informed on the progress report of the project.

•Using a Waterfall Methodology produced business and functional requirements for the implementation of an Enterprise Wide CRM system NetX360®.

•Created CRM user training materials for the business and technical staff

•Provided SharePoint updates with project documents and keeping track of project status on SharePoint.

•Prepared detailed week-by-week content migration plan after incorporating users need and availability.

•Process flow diagram (PFD) – Created portfolio of Process Flow, Sequence, Logical, and Context diagrams for design collaboration, business requirements visualization, and complete data flow documentation (Visio).

•Designed and implemented basic SQL queries for data analysis and data validation

•Data Integration - Performed detail analysis for the existing web-based system architecture, structure, and technology for flawless integration of the new Data Extraction, Event Processing, and Core Engine applications.

•Extensively worked on Access, Excel, Word, PowerPoint, MS Project

Environment: Waterfall methodology, MS Visio, MS Project, MS-Office Suite (Word, PowerPoint, Access, Excel, and Outlook), NetX360 CRM

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