Support Active Directory
Resume:
Chris Jackson
East Orange NJ *****
*********@*****.***
SUMMARY:
•Strong Desktop/Helpdesk Support Analyst with 10 years of experience.
•Supported large number of users in a large MS environment, troubleshooting LANS and WANS.
•Managed small team of technicians (10) and trained new staff members.
•Active Directory Administration of user accounts, policies, and permissions and MS Office support.
•In-depth knowledge and understanding of software packages and operating systems.
•Skilled in providing Customer and End-User Helpdesk Support.
•Excellent communication and presentation capabilities Skilled.
•VPN connectivity and remote access support.
EXPERIENCE:
Field Nation/Capital One 03/2016-Present
swapping and configuring a CMC6 POS printer in a retail environment
Testing and repairing equipment by travelling to the location of the customer
Providing troubleshooting as well performing installation of equipment
Attending to the needs of the customer whenever required
Performing the confirmation that the equipment is functional
Sometimes they have to provide telephone support to the customer in order to perform troubleshooting
Providing onsite services for individual as well as organizations
Ensuring that the equipment on which they have performed troubleshooting are in proper working condition
State of New Jersey
Data Analyst/Help desk 01/2014/01/16
Responsibilities:
Responsible for providing remote Desktop Support to end user, troubleshooting Windows 7 Outlook, Active Directory, Citrix, DNS and MIS Office.
Worked with Network support team on a number of high end router and server issue.
Took 40+ calls a day, utilized Heat tracking system.
Performed diagnostics and troubleshooting of system issues, documented Helpdesk tickets/resolutions, and maintained equipment inventory lists.
Assist the organization in judging the feasibility of entering a contract, undertaking a project, purchasing or selling assets or planning expansion etc. Help the organization take sound decision in this regard.
Maintain the research database, update and upgrade it from time to time and ensure safe storage of data.
Assist the organization in judging the feasibility of entering a contract, undertaking a project, purchasing or selling assets or planning expansion etc. Help the organization take sound decision in this regard
IBM/Pomeroy Norvartis
1 Health Plaza, East Hanover, NJ 07936
10/12/13- 08/03/13-
• Performs system start up and procedures to include IPL and sign-on
Ensures system is operational at designated time schedule for user access.
• Executes a system history, file status and catalog job as required.
• Performs system maintenance tasks such as file saves and back-up in accordance with operational schedule and procedures.
KPMG
Helpdesk support
10/12-03/03
•Provide daily phone support for all end users within the Firm for all components of the IT infrastructure and Application Support.
•Supported various levels of Network Operating software, the various levels of desktop software, e.g. XP, Vista, MS Office 2003 & 2007
•Took 35+ calls a day as well as chat session utilizing Remedy ticket system,
Worked with Windows XP and &,7 Windows server 2003,08
Worked with Ipad/blackberry configuration as well as VPN support
Fidelity, NY
Sr. Helpdesk Technician - Internal Customer Support
07-11-03-12
•Responsible for providing remote Desktop Support to end user, troubleshooting Windows 7 Outlook, Active Directory, Citrix, DNS and MIS Office.
•Worked with Network support team on a number of high end router and server issue.
•Took 40+ calls a day, utilized Heat tracking system.
•Provided computer Helpdesk Support and technical training on hardware/software to end users equipment inventory lists, VPN connectivity and remote access support.
•Add and modify users in Active Directory, Password reset/user issues
•Knowledge of Organization Units, Outlook/Office support.
•Worked with Windows XP/ 7 Windows server 20030and 2008/ Outlook / Office support.
United Parcel Services (UPS), NJ 1/96-5/10
Sr. Helpdesk Technician - Internal Customer Support 1/05-5/10
•Used Performance monitor on 300+ UPS servers worldwide to monitor the system performance as well as working with end users on 2nd Level issue and upgrades Network Support (TCP/IP. Also supported Blackberry for sales team.
•Provided computer Helpdesk Support and technical training on hardware/software to end users.
•Performed diagnostics and troubleshooting of system issues, documented Helpdesk tickets/resolutions, and maintained equipment inventory lists.
•Provided overall assistance in daily administration of a Novell Netware.
•Worked on the rollout project of migrating Window Vista to Window 7
Helpdesk Technician II, Internal Customer Support
1/99-1/05
•Independent thinker, self-motivated, quick learner.
•Responsible for interacting with leadership, business units, and other technology groups across the lifecycle of a project.
•Good written and verbal communication skills.
Helpdesk Technician I - Internal Customer Support
1/96-1/99
•Strong verbal and written communication skills.
•Customer Service oriented. Ability to multi-task, and prioritize work load.
•PC Desktop and Laptop Hardware support.
•MS Office 2003, 2007, and 2010.
Brandon Systems, Secaucus, NJ 1/91-1/95
Junior Operator, Computer Operations Department
•Monitored all production data systems.
•Maintained physical security of the Production Data Center.
•Performed scheduled production system update procedures.
•Managed and monitored daily system back-ups.
•Performed unscheduled production system tasks.
EDUCATION:
Data Center Diploma, The Chubb Institute of Technology, Parsippany, NJ
Data Processing Operations Certification, Essex County College, Newark, NJ
Training:
CompTIA (A+ Certification), Comp TIA (Network Support)
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