Data Entry Customer Service
Resume:
RAFAEL SAN MARTIN
ac0u7b@r.postjobfree.com
DATA ENTRY CLERK
Data Entry Clerkwith exceptional customer service and data entry skills. Ability to interface with all levels of management. Demonstrated ability to create rapport and build long-term professional relationships with clients. Strong analytical / math aptitude, resourceful individual, with well- developed problem-solving skills. Strong attention to detail, a positive, upbeat attitude and a self-starter. Fluent in English and Spanish. Key skills include:
Customer Service
Process Billing / Invoices
Order Entry & Processing
Shipping & Receiving
Problem Solving / Resolution
Data Entry & Clerical Support
Account Management
Prepare & Generate Reports
Records Management
Inventory Management
TECHNICAL SKILLS
Windows 7/Vista/XP-2000-98: Word, Excel, Access, and Outlook; Internet; PTS, FileMakerPro 7 E2 Shop
Tech and Vantage; 10-key by touch.
PROFESSIONAL EXPERIENCE
Integrated Marketing Services -El Segundo, CA
Billing Coordinator Jan 2015 -Present
• Compile all jobs related information and expenses required per job for submission to finance and accounting per billing schedule.
• Ensure accurate capture,reconciliation, approval and bill back of all third-party expenses including product purchase, creative, production and fulfillment expenses.
• Complete invoice requests and approvals within approved service level agreements.
• Troubleshoots customer/client billing issues: revises inaccurate data entry; solicits and gains required approval,expedites customer involvement, or identifies internal operations issues for escalation.
• Created excel spreadsheet report using the PTS program.
Omega Leads Inc. – Santa Monica, CA Feb 2014 - Nov 2014
Account Representative
• Create customer accounts in E2 Shop Tech Program by recording accurate account data. Contact
customers to obtain missing information and ensure complete and accurate records.
• Communicate with customers via telephone, email, or walk-in by answering inquiries and requests.
• Prepare product by collecting and analyzing production requirements and lead times. Work with
departments to assure delivery requests.
• Process all customer orders and requests for quotes.
• Support production / shipping with order details by processing and maintaining orders.
• Keep customers abreast of delivery status and effectively communicate any production issues.
Evans Dedicated Systems – City of Commerce, CA Aug 2013 – Dec 2013
(Contract Assignment)
Data Entry Clerk
• Received orders and edited invoices to be billed. Used Excel and Citrix Program.
• Billed orders and emailed or faxed invoices to clients.
KES Mail – Hawthorne, CA Jan 2013 - Apr 2013
Contract Assignment)
Data Specialist
• Received orders and set up mail merges from different accounts. Used BCC Mail Manager 2010 and
Access program.
• Corrected orders received before being shipped to clients.
• Prepared packages from USPS, UPS, FED EX, and DHL utilizing shipping software.
• Counted and assembled merchandise received from factory in China.
Skechers Corporate – Manhattan Beach, CA Dec 2009 - Feb 2012
Sample Coordinator
• Received orders and sample logs from Regional Sales Team Members, input and tracked orders.
• Distributed weekly inventory stats to project managers and coordinators.
• Fulfilled special requests to be sent with weekly rep-mail.
• Updated China Sample Shipping Policy according to China Customs and processed commercial invoices to ship goods to overseas offices.
• Point of contact for domestic teams to track delayed packages and coordinate overseas orders.
• Fulfilled samples / high-volume requests by sales reps, vendors and other departments.
• Coordinated large accounts (JC Penny, Macy’s and Sears) and ordered shoe samples from factory for national accounts.
Empower RF Systems, Inc. – Inglewood, CA Oct 2008 – Nov 2009
Stockroom Clerk / Electronic Assembler
• Input all requisitions and received packages using Vantage and Excel.
• Prepared and received packages from USPS, UPS, FED EX, and DHL, utilizing shipping software.
• Assembled and conformal coated PCB boards, modules and amplifiers for QA testing.
• Prepared kits for production team for radio frequency amplifiers.
• Provided materials needed for production including capacitors, resistors, and transistors.
• Organized and maintained materials in numerical product order.
Elly Nesis Company, Inc. – Inglewood, CA Aug 2006 – Oct 2008
BILLING ASSOCIATE / WAREHOUSE SUPERVISOR
• Processed invoices for 20 accounts and posted adjustments using Excel and FileMakerPro.
• Received maintenance calls from tenants and dispatched vendors.
• Researched, resolved, and managed customer credit balance reports including active and canceled accounts.
• Assisted Sr. Billing Clerk with two districts to resolve accounts by contacting owners to verify work orders and payment processes.
• Notified collections department regarding dispute resolution of accounts.
• Ordered materials and hardware for warehouse and negotiated prices and shipping options.
• Provided backup assistance for distribution and disbursement of USPS, UPS, and FedEx.
Health Net / Pitney Bowes Inc. – Pasadena, CA Oct 2001- Aug 2006
FACILITIES / MAIL COORDINATOR
• Supervised ordering, receiving, storage, inventory, inspection & distribution of mail, materials and supplies.
• Performed appraisals of condition and cleanliness of grounds and facilities.
• Coordinated maintenance and repair of facilities and equipment.
• Maintained and supervised records indicating receipt and disposition of all stock material and supplies.
• Maintained inventory control system and conducted searches for misplaced or lost items.
• Serviced equipment and building and performed minor repairs.
• Prepared special and periodic reports as required for operation.
EDUCATION
CompTia A + Network +, Installing and Configuring Windows 7 Client (HV) Dec. 2012
New Horizons Computer Learning Center – Culver City, CA
Information Systems, Linux, Networks and Communication
El Camino College – Torrance, CA
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