Customer Service Manager

Col-Pertrice Nix

*** *** ****** **** 205-***-****/cell 205-***-****

Birmingham, Al 35217 ac0u6g@r.postjobfree.com

_ Summary Professional with expertise in Customer Service, human resources, recruitment and accounts payable. Detailed oriented with experience in personnel issues such as interviewing, conducting performance reviews, and taking disciplinary actions. Initiated training programs and implemented revised policies and procedures within the branch. Consistently exceeded goals and accomplished manager’s reviews. _Qualification Highlights

• Strong Work Ethic • Strong communication skills

• Resourceful • Expert in customer relations

• Interpersonal Skills • Accounts receivable professional

• Advanced Knowledge of Microsoft Office • Project management

• Human Resources • Product management

• Customer service-focused • Exceptional customer service

• Mac and PC expert • MS Office proficient

• Highly motivated • Sales expertise

Professional Experience__ Birmingham City Schools, Birmingham AL

Accounts Payable Clerk 2014 -2017

• Responsible for data entry of application for employment and child nutrition lunch forms.

• Submit monthly claim. Inventory for 43 school sites budget all school sites.

• Ordering Commodities for all sites.

• Prepare the monthly Plate Cost for each school.

• Perform administrative duties as needed.

Wells Fargo Bank, Birmingham, AL 2005- 2013

Service Manager

• Responsible for actively developing, existing and new customers, while overseeing branch operations.

• Trained in various areas of branch operations such as Vault Teller, Commercial Teller, Night- Drop

• Custodian as well as Teller Cash Dispenser (TCD) operations. Auditing and evaluating tellers monthly as well as maintaining and investigating any balancing issues on a daily basis. Birmingham Rent-A-Car, Birmingham, AL 1997- 2005

Office Manager

• Responsible for processing and closing rental contracts. Prepared weekly schedule, payroll, filed

• Insurance claims for damaged vehicles. Responsible for hiring employees along with printing daily reports and basic clerical duties.

Education: Phillips High School, Birmingham, Alabama Skills: Customer Service, Mac, Sales, Managing, Microsoft Certified, Fast Learner.

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