Customer Service Sales
Resume:
MARK H. DUNN
ac0u4k@r.postjobfree.com
SUMMARY
Extremely dependable and organized individual with extensive experience in customer service and administrative support fields, who works well as a team player and has a successful track record in multi-tasking, continually prioritizing tasks and identifying problems and offering alternative solutions and/or courses of action based on available resources. I have a perfect driving record and I have worked in a warehouse/logistic setting for over two years.
EXPERIENCE
Henkel Corporation, Rocky Hill, CT 4/11/16-5/15/17
Associate Customer Service Representative
Responsible for handling entry of incoming orders (via email, phone and fax) and the efficient forwarding of the right products to the customers at the right time. Communicate with customers about product information and orders. Interface with the Sales, Accounting, and Procurement teams. Handling three provinces in Canada: Yukon, Alberta and Saskatchewan
Ensures that we meet or exceed Henkel’s commitments to our customers through the efficient management of the order through invoicing processes, the effective and pro-active communication of information and the prompt resolution of customer issues.
Progressive Specialty Glass Co. Inc., Plainville, CT 3/4/14 – 9/23/15
Sales Support Representative
Responsible for handling entry of incoming orders (via email, phone and fax) and the efficient forwarding of the right products to the customers at the right time. Communicate with customers about product information and orders. Interface with the Sales, Art Department, Accounting, and Procurement teams.
United States Post Offices, Plantsville, West Hartford and Newington, CT, 4/9/12 – 3/1/14
Transitional Employee/City Carrier Assistant 2
Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others; requiring a general familiarity with postal laws, regulations, products and geography of the area.
Schüco, USA Headquarters, Newington, CT, 11/2009 - 9/2011
Customer Service Representative, Solar Operations
Schüco, based in Germany, is the world’s market leader in solar products, and has had a presence in the United States for over three years. Schüco’s Solar Operations in Newington oversees the sales and service of solar products to its authorized distributors in North America.
Responsible for the Northeast U.S region, handling entry of incoming orders (via email, phone and fax) and the efficient forwarding of the right products to the customers at the right time. Organize logistic service for customers within their credit lines. Communicate with customers about product information and orders. Interface with the Sales, Logistics, Accounting, and Procurement teams.
Grainger, Inc., Hartford, CT, 12/2006 – 12/2009
Customer Service Associate
Grainger is a Fortune 500 Company and the leading broad-line supplier of facilities maintenance and related products in North America. Grainger helps customers save time and money by providing them with the right products to keep their facilities running.
Provide a broad array of services to both call-in and walk-in customers in the Hartford Branch Office including utilizing computer systems to place customer orders, provide product and delivery information, provide quotes and handle billing questions; fill orders in the warehouse and stock items in counter displays and in the warehouse.
Northeast Utilities System, Windsor, CT, 4/2006 – 12/2006
Customer Service Representative II
In a high-volume call center environment, assist customers with all types of inquiries including: service requests, billing and usage questions, collection arrangements, credit, power outages and all other matters. Initiate and maintain customer data in online accounting & billing system and collection system. Also use Lotus Notes and Internet to research customer inquiries.
The Hartford Courant, Hartford, CT
Senior Customer Service Representative
Circulation Customer Service Department, 11/2000 – 10/2005
Initiate and service mail subscriber accounts. Calculate daily per paper postage charges based on news and advertisement ratio. Develop and monitor monthly sales campaigns for branch offices and Circulation Sales Department. Process home delivery orders. Assist mail and home delivery customers with starts, stops, inquiries, billing and complaints. Responsible for routing changes in database.
Created Access reports on sales data for management team, improving timeliness and quality of information
Increased the mail subscription database 3% through effective communication of program features
Increased daily numbers 4% and Sunday numbers 7% by providing superior customer service and timely database updates
Kept household database updated to U.S. Postal standards in support of marketing strategies
Circulation Coordinator
Circulation Sales Department, 10/1997 – 11/2000
Recruited to this position to create and monitor sales reports using Excel for use by management. Initiated customer accounts from Circulation Sales. Maintained sales figures for individual Circulation Sales representatives. Processed awards for achievement of sales goals.
Circulation Supervisor
Subscriber Service Center, 5/1987 – 10/1997
Recruited to supervise 10-15 Customer Service Representatives. Responsibilities included recruitment, selection, training, providing regular feedback and discipline. Conducted annual performance evaluations and recommend pay increases. Served as floor monitor for daily shift and was responsible for monitoring 20-30 Customer Service Representatives against daily performance goals. Developed monthly campaigns for new sales and retention. On a daily basis worked in Microsoft Office, Word, Excel, Access and Outlook.
Assistant Circulation Branch Manager
Newington Branch Office, 6/1983 – 5/1987
Managed district area and maintaining dealer (retail) accounts. Managed carrier force (20-60 carriers) including recruitment, selection, training, sales and discipline. Responsible for collections and handled customer complaints. Assisted Branch Manager in weekly accounts receivables. Compiled sales and customer service reports and also assisted in all aspects of supervision of District Managers.
COMPUTER SKILLS
Microsoft Office: Word, Excel, Access, Outlook, Dynamics AX
Lotus Notes, SAP
Variety of customer service software programs.
EDUCATION & TRAINING
Graduated from Pulaski High School in New Britain, CT
Tunxis Community College in Bristol, Ct took several English courses in 1980
Contact this candidate