Brenda L. Fagre

*** ******** **.

Summerville, SC 29485

843-***-****

ac0u3p@r.postjobfree.com

Profile

Goal-directed professional with a strong medical background and education. Skilled communicator, customer relations and very adaptable. Self-motivated with high energy, initiative and focus. Keen insight into the needs and views of others. Able to listen and identify issues and/or problem areas and form innovative solutions. Areas of strength include:

* Comprehensive medical terminology

* Communication/negotiation facilitator

* Problem solving/decision making

* Strong customer service skills

Work Experience

George T Sink Law Injury Lawyers

North Charleston, SC Mar 17/May 17

VA Case Manager- Interview prospective veterans via phone and assisted them on what documentation we needed as prospective clients. Case mapped induvial veteran cases for attorney reviews to see if the firm could assist them. Received over 50 calls daily assisting veterans. Instructed the veterans to go to the VA to have their service records and any documentation to help their case if we could go any further with our assistants that we could assist if possible.

US Aquatics LLC

Summerville, SC Jun 15/ Oct 16

Pool Attendant/Pool Technician- Supervised residents at the pool, maintained all rules

Set forth by the HOA administration. Pool Technician promotion maintained all chemicals, vacuumed and scrubbed tiles according with DEHC regulations.

Department of Veterans Affair

Fargo, ND April 07/ July 2014

Travel Voucher Examiner- Business Office – GS 6/7 Proficient with CPRS/VISTA software. Assisted veterans and family member’s for hotel accommodations. Problem solving and making decisions if veterans were eligible for travel. Process over 200 veterans daily with assistance for travel reimbursement. Arrange for veterans to lodge and flight’s for all transplant patients. Work closely with all VA’s in arranging travel for veterans who need intensive impatient programs and outpatient appointments.

Medical Support Assistant Primary Care- Dialysis Unit – GS 5/6 Checking in patients, making patient appointments, printing patient schedule appointment lists, time to call letters using different Vista Menu options. Knowledge of CPRS software and navigating patient inquiry with adding new patient information and view consults, notes, order, discharge summaries. Customer service on a daily basis with patients and their family members. Serving as a Medical Support Assistant, performing record keeping duties, telephone receptionist and miscellaneous support to the dialysis staff. Coordinates all of the medical documentation prior to the arrival of the patient. Coordinates patient scheduling activities of the program to ensure a smooth flow of the daily medical services for the Dialysis Unit. Arranges and schedules medical appointments to include follow-up appointments, and determines patient eligibility using an automated system. Maintains daily appointment schedules for clinic staff and generates documents/reports using the automated system and appropriate software. Resolves problems that arise from late appointments, transportation problems emergencies or other situations that could delay scheduled patients being seen in a timely manner. Continues communication with doctors, therapists, dieticians and other staff regarding patient participation and/or discontinuation of program. Continuous interaction with patients, staff and the general public.

Provides administrative assistance to the Chief of Nephrology, other staff physicians and personnel within the section. Responsible for collecting and entering accurate data as well as identifying inconsistencies related to the collection of the data and seeks necessary and/or missing information from medical program staff

Meets the needs of customers while supporting VA missions.Consistently communicates and treats customers (veterans, their representatives, visitors, volunteers and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

In the performance of official duties I have regular access to printed and electronic files containing sensitive data which must be protected under the provisions of the VA policy.

Nursing Assistant –GS 5 Traumatic Brain Injury/ Polytrauma . Ability to safely manage patients. Performed EKG, vital signs, O2 saturation, weights, PFT’s and infectious control measures. Use of Hoyer lifts, tube feedings, bolus feedings and water flushes with site cares. Assisted in ADL skills.Very involved in working with Traumatic brain injury patients, assisted in PT, OT and RT. Assisted in care for veterans of Korean War, Iraq,Afgan andGulf War. DEPT OF VETERAN AFFAIRS - Minneapolis, MN

Bridges Medical Center

Ada, MN Aug. 05/ Feb. 07

Certified Nursing Assistant/ Rehabilitation Aide/Trained Medication Assistant – Performed assisted living skills with helping elderly residents, assisted in passive range of motion and assisted range of motion in rehabilitation groups. Worked with residents with Occupational and Physical therapy. Prepared for residents what medications they were on and administered on a daily basis.Work with the CODE/CRASH team. Recorded minutes of all that took place while in the code of the resident.

Dr Rehmani Nephrology/ Internal Medicine MD

Clifton Springs, NY Dec. 00/ Feb. 04

Office Manager/Certified Nursing Assistant – Provided nursing services to patients, family and community groups in a office setting. Triage incoming calls from patients with medical physical questions for the doctor. Evaluated and managed a monthly caseload of patients of 200. Responsible for calling in prescriptions for existing patients per doctor orders. Administrating epo injections, insulin and labs that needed to drawn per Dr order. Accessed patients and prepared them for all physical’s ie: EKG’s, PFT’s. Prepared and set up for the National Kidney Foundation Seminars for Nephrology techniques and ports.

References

Furnished upon request.

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