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Customer Service Data Entry

Location:
Hamilton Township, NJ, 08619
Posted:
June 15, 2017

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Resume:

Gail J. Blackwell

** ******* ***** § § § Daytime 609-***-**** Ext 1310

Hamilton, NJ 08619 Cell 609-***-**** ac0u2f@r.postjobfree.com

qualifications

Motivational Leadership Results Oriented Self Motivated

Proactive skilled administrative professional with years of expertise will promote excellence in confidential customer service and professional success in handling diverse customer populations. Avidly participates in partnership-building efforts that further company and departmental goals. Has exceptional ability to cultivate and maintain strong rapport with customers and colleagues.

Additional competencies include:

Access

Adobe Acrobat Pro

Confidentiality

Customer Service

Data Entry

Evaluation & Assessment

Microsoft Office

Multitasking & Support

Notary Public

Prioritizing & Planning

Quickbooks

Training

Professional Experience

J&J Staffing - State of New Jersey Higher Education Student Assistance Authority, Trenton, NJ

Tax Verification Expert 8/2015 to Present

Analyze complex family financial data, including individual, partnership and corporate tax returns.

Review veteran forms such DD-214s and various IRS forms such as 1099s.

Use Department of Treasury Equalized Valuation Ratios to calculate true market value for real estate rentals.

Analyze student applicant’s financial profiles and documents to complete student application.

Assists the Grant and Scholarship office in handling seasonal fluctuations in workload.

Verify the accuracy in data reported on the FAFSA, such as household size, income and assets.

Hold face to face conferences with students and families who have questions and are submitting documentation also answers call from colleges, parents and students to complete state applications and/or verification process.

Assists the Grant and Scholarship office in handling seasonal fluctuations in workload.

Update files in database according to electronic and paper documents received for each individual student.

Confidential Administrative Assistant 4/2013 – 8/2015

Confidential administrative assistant to the Director of Grants and Scholarships and four Assistant Directors.

Support all units within the department in handling seasonal fluctuations.

Oversee director’s calendar to include scheduling of conference calls, on-site meetings and interviews including training meetings requiring preregistrations, confirmation of attendees and subsequent follow up

Compile and control mass mailing lists for bulk mailings via email or US mail.

Generate correspondences, letters, memos, reports and organize files for staff.

Initiate appropriate corrective action when identifying discrepancies and omissions in documents submitted by state grant applicants.

Efficiently and accurately enters confidential student and parent data and update files.

Analyze and resolve student and college issues that require in-depth research and provide written explanation.

Perform other duties and make travel arrangements as assigned by management.

Analyze student applicant’s financial profiles and documents to complete student application.

Verify the accuracy in data reported on the FAFSA, such as household size, income and assets.

URS Corporation, Princeton, NJ

Project Information Supervisor-Document Control 12/2008 – 5/2011

Acted as company focal point for document control, records retention process, data entry and administration.

Served as the Subject Matter Expert for the company by providing daily consultation and advice to all SRR business areas.

Identified gaps in processes and provided recommendations for improvements.

Provided project support by establishing proper document processes and systems for newly created project management offices.

Developed and delivered training on proper document control practices and protocols.

Ensured assigned projects are established and operational.

Responsible for creating, maintaining, and deleting user profiles.

Trained and mentored employees in the use of automated tools and systems.

Conducted cost and benefit analyses, by producing reports and decision support documents.

Performed multiple tasks such as handling billing issues, trouble-shooting tasks, and floor support.

Shaw Group Inc., E & C, Trenton, NJ

Technical Information Manager 1/2006 – 12/2008

Performed as hub of all pre and post published project documentation through data entry.

Distributed, tracked and compiled hard and soft copy documents in all project stages.

Worked closely with engineers to ensure coordination of status and distribution.

Acted as liaison between engineering and construction expediting and vendors in supporting procurement schedules and ensuring field schedules are met.

Interfaced with clients on a regular basis in support of contractual compliance.

Document/Word Processor 7/2005 – 12/2005

Formatted documents (proposals, presentations, charts, pictures, spreadsheets, tables, etc.), using Styles Formatting in Word, PowerPoint and Excel.

Typed correspondence, reports, text and other written material from rough drafts.

Filed and stored completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents.



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