Manager Customer Service

Jorge Puga

Warehouse/Facility Manager - Pharmatech-LLC

Miami, FL 33184

ac0u1e@r.postjobfree.com - 305-***-****

WEARHOUSE MANAGER: I have over 30 years of experience in general management, training, sales, business development, customer relations and communication. Authorized to work in the US for any employer

WORK EXPERIENCE

Warehouse/Facility Manager

Pharmatech-LLC - 2015 - Present

• Train personnel on S.O.P's, document training and evaluate performance. Interview potential new hires.

• Perform and document reviews on employees.

• Receive document and raw labels, packing components, labels, inserts and entering in computer system.

• Prepare raw materials for sampling and retention.

• Prepare raw materials & all components from batch records. Make bill of materials to go into production.

• Inventory control and cycle counts.

• Receive finish product from production and prepare for shipping.

• Warehouse finish products until test results from lab is released and approved for shipping.

• Work with brokers to schedule pick-ups of finished products.

• Supervise all cleaning personnel to follow cleaning protocol and schedule.

• Supervise facility engineers on all repairs needed. Costing, buying parts, getting quotes for any contacted jobs. Document all work done on equipments and facilities. General Manager

Atlantic Building Maintenance - 2000 - 2015-01

• Hire, train and evaluate personnel.

• Marketing/Customer service to attract new business and retain current customers.

• Generate estimates & proposal for new business.

• Initiate start up of new account and assign personnel to work.

• Oversee account supervisors making sure work schedule is being followed.

• Purchase/Distribute chemicals and supplies to accounts.

• Purchase/Lease janitorial equipment.

• Collect and review time sheets for payroll.

• Supervise special services, strip & wax, marble, carpet extractions etc.

• Prepare monthly billing.

• Respond to customers in a professional and timely business manner. Warehouse Manager

Bend -N- Stretch - 1988 - 1999

• Receive bar code and stock all raw materials enter into date system.

• Hire, train and evaluate warehouse personnel.

• Schedule and pull orders for production.

• Inventory control and cycle counts.

• Responsible for building and equipment maintenance.

• Experience with fork lift, electrical pallet, jack, etc.

• Maintain appropriate inventory controls.

• Manage within company policies & standards

• Inspection of raw materials for quality.

• Evaluate quality and initiate repairs for production line.

• Prepare commercial invoice for overseas shipping.

• Oversee loading of containers, truck, etc.

Lumber & Building Material Manager

Home Depot - 1984 - 1987

• Train new employees in product knowledge for optimal sales.

• Check in incoming merchandise with packing list.

• Cycle counts and inventory control to stay in stock.

• Re-order merchandise to maximize turns.

• Provide customer service.

• Schedule employees for maximum coverage without exceeding hour's allotment. EDUCATION

Business

Miami Dade College - Miami, FL

1977-08 - 1979-06

SKILLS

IBM AS400, SAGE 100, MACOLA

CERTIFICATIONS/LICENSES

Forklift Certified

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