FRED KELSO

*** ******* ****** ******, **** *****

435-***-****

ac0tyj@r.postjobfree.com

US CITIZEN

OBJECTIVE:

•To obtain challenging IT position with Global Company which values a self-motivated computer professional with over 15+ years of experience in computer installation, repair, support and maintenance, Imaging, configuring, Windows 7PC hardware, troubleshoot computers

PROFESSIONAL SUMMARY:

•As a computer professional with 15+ years of experience on various fields which includes Break-Fix of Desktops and Laptops in all various brands such as Dell, HP, Lenovo, Acer Etc..,

•Extensive experience performing installation, configuration, imaging, migration, upgrading and maintenance of Desktop PCs, Laptops and Servers, including operating systems, software and related peripherals.

•Customer-focused Laptop Support Specialist with success in a variety of computer operating systems, applications, and hardware.

•Have good technical knowledge of implementing, integrating and troubleshooting LANs using routers, switches, access points, and other networking products.

•Made, maintained, and fixed computer systems to enhance speed, efficiency and reliability of operation.

•Repaired/Upgraded laptop’s memory, hard drives, view screens and keyboards. (Dell, HP and IBM)

•Made, maintained, and fixed computer systems to enhance speed, efficiency and reliability of operation.

•Break-Fix with repairs, services, and restored parts, motherboards for laptop computer equipment.

PROFESSIONAL EXPERIENCE:

EZ Rent To Own 2016 – Present

Computer Hardware Specialist

•Diagnoses and troubleshoots computer systems and printers replaces motherboards (Desktops & Laptops), DC ports, hard drives, etc.

•Break-fix for laptops which includes Replacing of Laptop Screens, Keyboards, Ram, Hard Drives with ( DELL, HP, etc and even Desktops, and Tablets.

•Manage and repair computer software and hardware for 6 store locations

•Created and implemented a new inventory tracking system for all repairs

•Replaced failing or malfunctioning hardware components in Laptop’s, desktop in a professional environment.

•On-site repairs done quickly and efficiency.

•Assembling computer systems, Installing required software’s, troubleshooting related problems, replace computer hardware.

•Hardware and software support for desktop, Laptops and other peripherals.

•Upgraded and replaced desktop and Laptop hardware and software.

•Responsible for the maintenance of computer hardware and software system.

•Troubleshoot PC’s hardware, network, printing issues, and replacing hardware on PCs.

•Work with a POS system daily.

•On-site repairs done quickly and efficiency.

•Break-fix computer components and give recommendations for laptops, computer, PC, Tablets components, appliances, and peripherals

•Trouble shooting or replacing PC’s, Laptops, Printers and Phones.

•Hardware and software support for desktop, Laptops and other peripherals.

•Troubleshoot PC’s hardware, network, printing issues, and replacing hardware on PCs.

•Additional responsibility for printer, gaming consoles, and all accessory repairs.

•Developed a new internal network for programming upgrades to streamline efficiency.

Alorica 2013- 2015

IT Support Services

•Trouble-shoot, diagnose, and resolve end-user problems for Best Buy.

•Customer service for technical issues remotely, in-home, and in-store; both hardware and software.

•Replaced hardware components in desktop computers in a professional environment.

•Installed, updated, and repaired PC software and hardware, including HP/Dell/Apple desktops, laptops, and printers. Completed internal disk, memory, Wi-Fi and video card installation and replacement.

•Providing customer break fix support for designated equipment, such as printers, tablets, and both desktop and laptop computers.

•Installing software, motherboards, laptop screens, and other hardware components.

•Installation of hardware, software, and peripherals.

•Performed maintenance, and diagnostics for desktops and printers

•Support desktop and laptop PC's, printers, and other miscellaneous equipment.

•Break-fix complex problems into solvable segments

•Performed maintenance, and diagnostics for desktops and printers

•Break-fixed, repaired, serviced, and replaced parts, boards, and equipment for desktops and laptop.

•Maintained documentation of all requests and repairs

•Support services were in a Windows environment, and included network and accessory support

NorthStar Mines 2006-Present

IT Support Services- End User Support

•Replaced hardware components in desktop computers in a professional environment.

•Break-fixed, repaired, serviced, and replaced parts, boards, and equipment for desktops and laptop

•Performed maintenance, and diagnostics for desktops and printers

•Analyzed, recommended then purchased and installed hardware upgrades for servers, laptops and desktop computers.

•Providing customer break fix support for designated equipment, such as printers, tablets, and both desktop and laptop computers. Installing software, motherboards, laptop screens, and other hardware components.

•Perform computer repairs, hardware and software

•Resolved all basic and extensive desktop/laptop hardware break-fix problems.

•Troubleshoot PC’s hardware, network, printing issues, and replacing hardware on PCs.

•Extensive experience with break fixes, bench work, repairing desktops, laptops, printers.

•Worked on Dell, HP desktops and laptops and Xerox, HP printers.

•Diagnosed, Troubleshoot and resolved computer related problem.

•Upgraded and replaced desktop and Laptop hardware and software.

•Replaced failing or malfunctioning hardware components in Laptop’s, desktop in a professional environment.

•Install routers, switches, enterprise server, workstations and printers

•Maintain and upgrade all computer systems as needed

•Developed a network connectivity system for multiple locations to a central office.

Additional Skills/Certifications:

•Owner of Tooele Computer Repair (personal business) since 2014

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