Customer Service Sales

Mahmoud Elrefaey Aly

*** **** ***** **** ****: 512-***-****

Buda, Texas 78610 ac0tx3@r.postjobfree.com

Professional Profile

I have over 10 years of professional experience in quality customer service/sales and administrative work. I have demonstrated self-motivation, strong customer focus, attention to detail, and my ability to successfully work in a team environment. My areas of strength are time management, thoroughness, professionalism, and productivity. I am bilingual in English and Arabic. Employment History

Dec 2016 Amazon

Austin, TX Warehouse Support (seasonal position)

• Position was hired as temporary and seasonal help

• Responsibilities included scanning items, packing boxes, and shipping packages

• Checked shipments for accuracy

Nov 2015 to Sep 2016 Maximus

Austin, TX Application Support

• Received and processed applications for different areas of government assistance (i.e.: food stamps, Medicaid) and forwarded them to state for approval

• Retrieved documents and data from authorized databases to perform routine tasks such as entering new information, validating data, updating existing information, and documenting status

• Met individual and team unit performance goals and standards

• Helped with the onboarding and training of new hires

• Successfully completed duties of the position accurately and in a timely manner June 2012 to Jan 2015 Magrabi Hospitals and Centers (Eye Care) Egypt Medical Records Clerk and Member of the Quality Team

• Gathered patient data by collecting demographic information from a variety of sources such as registration areas and physicians' offices

• Created new medical records by assigning, verifying, and inputting information

• Followed all hospital standards and procedures, and maintained patient confidentiality

• Generated reports for physicians and administration

• Worked in a team environment that required trust and collaboration

• Nominated and chosen as “Best Employee” for 2013 and 2014, based on demonstrating productivity and exceeding quality standards

May 2012 to April 2014 Lionbridge

Egypt Internet Assessor (Part-time)

• Reviewed websites that were translated into Arabic and made recommendations for content improvement and error corrections

• Provided feedback and analysis on search engine content

• Recommended improvements to enhance the quality of one of the largest international search engines

Jan 2011 to Aug 2013 Qnet International

Egypt Marketing Networker (Part-time)

• Marketed high-end luxury items and vacation packages

• Responsible for face-to-face interaction with potential buyers

• Built relationships with customers to gain loyalty and repeat business

• Compensation package included commission on sales generated Feb 2010 to Dec 2010 Netone International (Telecommunications Company) Egypt Sales Agent

• Responsible for selling international phone plans to customers in the U.S. and Canada

• Worked well in team environment

• Serviced existing accounts and resolved customer issues

• Prepared and submitted activity and results reports to upper management

• Compensation package included commission on sales generated April 2009 to Jan 2010 Albonian Consultant Engineers (Commercial Construction Engineering) Egypt Executive Assistant to CEO

• Responsibilities included transcribing and inputting data, scheduling meetings, booking travel, filing and organizing paperwork, preparing reports, analyzing information, and dealing with office vendors

• Maintained customer confidence and organizational confidentiality Aug 2006 to Mar 2009 Bluenet (Computer Software Company) Egypt Customer Service / Technical Support

• Assisted callers in identifying needs and appropriately took action to resolve customers’ issues

• Dealt with customers over the phone as well as engaged in face-to-face interaction

• Participated in ongoing computer skills training and equipment/procedure training Education

Sept 2002 to May 2006 Bachelor of Law, Tanta University of Egypt

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