Louis Salvo

Parlin, NJ 917-***-**** ac0twg@r.postjobfree.com www.LinkedIn.com/in/louis-salvo Page 1 Information Technology Leader

Professional Summary

Information Technology Professional with 20+ years of experience in all aspects of IT management, operations planning and consistent success in achieving delivery goals. Demonstrated hands-on management skills in the development and implementation of strategic plans to ensure company growth while adhering to firm controls. Developed competency in maintaining IT infrastructure; proven thought leader with demonstrated success driving business initiatives with progressive responsibility; strong team builder and facilitator, fosters an atmosphere that encourages highly talented professionals to balance high-level skills and maximum production; maintains a high level of personal drive, confident nature and a can-do attitude in achieving results.

Technology Skills

Hardware: Dell PowerEdge R810/R710/2950/1950/1850, Dell Optiplex 990/GX755/GX745, 10Zig Thin Client, Cisco Thin Client, Captaris FaxPremier, EMC Centera, EMC Clarion, Falconstor IPStor, HP rx1620 Integrity, Quantum Scalar i500 Tape Library, Decru- Datafort, Exagrid, Raritan Consoles, APC & Trip-Lite UPS, Cisco concentrators, routers, Switches, hubs, VPN, PIX Firewall. Operating Systems: Windows, Windows Server Ent., VMWare ESX Server, LINUX, HP-UX11 iv3, DOS Software: BlackBerry Enterprise, Good for Enterprise / Good(BlackBerry) Dynamics, AirWatch MDM, MS Office, Lotus Notes 8.5, Domino 8.5, MS Exchange, EMC SourceOne, McAfee SAAS Archive, Crystal Reports, Starteam, MS LYNC, MS SharePoint, MS SQL Server, Sybase 15.5, CA Workload Automation v11.1, ActiveState Komodo IDE5, MS Project, MS Visio, Adobe Acrobat Professional/LiveCycle Designer, Dameware, VMWare vSphere Client 5, VMWare View Administrator, WSFtp, SSH Secure Shell, PCAnywhere, Raritan Remote client, WebEx, GhostCast Areas of Expertise

Strategic Planning & Leadership

Project Management

Engineering Management

Financial Operations Management

Technical Support Management

Team Management, Mentoring & Coaching

Risk and Controls Assessment

SOX Compliance

Client Relationship Management

Budgeting, Cost Control & Efficiency

Vendor Management (TPO)

Data Center Consolidations and Eliminations

Lotus Notes Application Development

Design & Development

Professional Experience

JP Morgan Chase, Jersey City, NJ August 2013 to March 2017 JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. VP, Application Support Lead – Mobile Operations Lead / Application Risk Assessment Lead (July 2016 to March 2017) Originated a dedicated Mobile Operations team from the ground up to deliver Global Mobile Services ensuring maximum service availability through effective change management, capacity planning, problem management, product resiliency, product hygiene and adherence to firm controls. Executed the Assessment Lead role across all 8 major services of business collaboration managing product risk portfolios and driving control assessments and audits. Selected Accomplishments:

Recruited and formed a Global Mobile Dev Ops team from the ground up combining operations and mobile application development skills achieving positive results quickly

Devised and implemented the Mobile Operations SharePoint site with Mobile Ops Boot Camp successfully used by the new team to get acclimated quickly to JPMC systems, tools, processes and the mobile products

Delivered results ahead of schedule by building enthusiasm and team spirit fostering early success for the new members

Partnered with Good Technologies to produce the Good Mobile Suite Run Book advising them on content

Proficiently managed the engineering to operations handover of the new Good Mobile Suite (Good Dynamics) BYOD product establishing a RACI and supervising the training of Ops and Support staff

Achieved 0 priority 1 incidents for our mobile products while executing several releases and configuration changes Parlin, NJ 917-***-**** ac0twg@r.postjobfree.com www.LinkedIn.com/in/louis-salvo Page 2

Took on additional responsibility of the Application Risk Assessment Lead for Business Collaboration effectively managing the risk portfolios for the 8 product areas including Mobile Engineering, Mobile Development, Exchange, SMTP, SharePoint, Lotus Notes DB, File & Print and Skype

Established and chaired a valued weekly risk meeting with the Application Delivery Managers & SMEs ensuring risk assessments were completed by target dates, firm initiative milestones were met, action plan work stayed on track and break hygiene was controlled

Successfully lead the Mobile Services Audit as SPOC directing members from the different Mobile groups to respond to over 100 RFIs and 10 Audit walkthroughs achieving the highest audit rating of Satisfactory

Directed the efforts and closure of 73 risk mitigating action plans closing 43 identified risk issues VP, Engineer Lead – Mobile Platform Engineering (August 2013 to June 2016) Directed the Mobile Products Engineering team delivering successful product releases through disciplined engineering practices and robust & repeatable processes. Championed product compliance with firm controls including secure design review, code scanning, pen testing, risk assessment, product hygiene, product resiliency and required integration with firm tools. Effectively managed vendor relationships to drive their product roadmaps to meet the firm’s requirements. Selected Accomplishments:

Spearheaded using JIRA for product defects and enhancements including product, reporting and engineering dashboards for accountability of engineers to meet target dates and visibility to senior management on progress

Defined, documented and communicated the Mobile Engineering engagement model

Created Engineering Handbook to document the engineering lifecycle process and provide reference material on process flows, TPO, Risk and firm tool usage

Developed comprehensive approach to product risk reviews. Engaged Risk team from start to production release

Introduced rigorous testing of mobile device security policies including Mobile Engineering test harness, Cyber Security pen testing and third party security expert review to ensure no possibility of data leakage

Created monthly procedures to drive an evergreen approach to product hygiene

Improved product testing by leveraging the Mobile Application Development Testing Team to create SeeTest scripts for regression testing of product changes covering a majority of devices and firmware versions to ensure no “bugs” or impact to user experience

Instrumental in improving the reputation of the Mobile Engineering group by devising a plan called Strategize & Align with the goal of aligning the engineering work with acceptable firm practices

Delivered Good Mobile and BlackBerry engineering initiatives on schedule. Remastered the BlackBerry and Good Mobile device policies to cover policy settings accepting no defaults, eliminated discovered data leakage issues.

Managed mobile products risk assessments; directed resolution of 17 issues and action plans closing 11 risk issues Imperial PFS, Jersey City, NJ February 2010 to June 2013 Insurance premium financing; primary customers are Insurance Brokers directly and Insured’s indirectly. Director of Production Services

Spearheaded the whole gamut of responsibilities of the Production Operations/Support and information technology teams that facilitated the production applications and supported the end users. Effectively managed the Production Support Team which included Internal and External Support Desk staff and Network Management Engineers. Selected Accomplishments:

Implemented Global Email archiving using SourceOne server and Centera storage in 2010

Administered the asset divestiture from AIG due to sale of company to Premium Finance Specialists

Upgraded Safeboot laptop encryption environment to the latest version in 2010

Migrated check processing from AIG datacenter to outsource vendor Sungard with full automation

Effectively migrated Exchange 2003 to 2007 along with a BES Server upgrade for Smartphone connectivity

Accountable for setting up new automated Bank process for new bank Western Union for Speedpay

Developed voucher system for the CIO's office based on provided specs in a Lotus Notes Application in which an MS Word Voucher template was used for output to submit to corporate

Instrumental in set up of new Commerce Bank ACH Credit automated transfer

Accomplished project to off load key business related distribution lists to the business users for management

Dexterously migrated AD accounts across Active Directory environments to the new parent company domain

Deftly deployed Microsoft LYNC 2010 to all users for instant messaging and meetings Parlin, NJ 917-***-**** ac0twg@r.postjobfree.com www.LinkedIn.com/in/louis-salvo Page 3

Drafted VMWare View Windows 7 template images for Imperial Credit users

Resourcefully deployed VMWare View Client to all PCs and changed the XP Shell to use the PC as a thin client

Supervised Data Center Shutdown and removal at 101 Hudson St. Jersey City Location

Directed the setup of the new Computer Room at new location and handled the complete removal of equipment and technology from all areas of previous location

Managed the removal of legacy production automated processes in ESPresso/CA Workload Automation

Executed a companywide Email migration from Exchange 2007 to Exchange 2010 with high availability topology A.I. Credit Corporation (an AIG Company), Jersey City, NJ September 1992 to February 2010 Insurance premium financing, direct bill services and life insurance financing Manager of Network Support (March 1999- February 2010) Network Services Facilitator Senior (August 1998 – March 1999) Systems Administrator (May1995 –August 1998)

Tech Support Analyst (May 1994- May 1995)

Help Desk Coordinator (September 1992- May 1994)

Championed managing Production Operations and Process Automation (EASE, Lockbox, ACH Debit & Credit, Positive Pay, Check Processing, Draft Processing, OFAC Updates and Notices); handled small and large scale projects; Functioned as sole Support Desk person for 275 end users addressed issues promptly. Enhanced service and reputation of the Support Desk and assisted external Insurance Agency customers with Quote Disk software; managed New PC & Laptop deployments and hardware servicing. Harold Zoref, CPA PC, New York, NY Systems Coordinator/Client Consultant April 1990 to August 1992 Ditsky & Zoref, CPA PC, New York, NY Computer Specialist March 1987 to January 1990 Education and Training

BBA in Management Information Systems, PACE University, New York, NY 2016 Training: Cyber Security Awareness, Risk and Control 2015 Training: Anti-Corruption, Anti-Money Laundering, Resiliency, Problem Management 2014 Training: Privacy Awareness Training, Third Party Oversight Training 2013 Training: Legendary Customer Service Training 2010 Training: Exchange 2003/2007 Enterprise Administration and Upgrade - Learning Tree 2009 Training: Comprehensive Introduction to Planning & Migrating from Windows NT to Windows Server

Contact this candidate